Feedback from people we have helped
We're obsessed with customer service at Timeshare Release and we're always delighted to receive "thank you" letters and feedback from the people we help.
We've published a selection of past/recent feedback messages below. We always strive to offer the very best advice and help we can. To find out your options for releasing yourself from your own Timeshare problems and potentially recovering money, please complete the short Timeshare Release Wizard now.
I should like to thank all at ECC-EU for their assistance in helping me dispose of my two weeks timeshare ownership at Orange Lake, Florida. In particular, Anita, who took time to allay any fears and misgivings either I, or my family had at the time. It is a great relief to know that I no longer have the rather large annual maintenance account to pay.
Mrs P - Orange Lake
After years of ever increasing maintenance fees & deterioration of the resort, we decided to look at options of getting out of our Airtours timeshare. Although sceptical, we made the decision to visit ECC in Sterling. The consultation was very informative and was advised the whole process could take a minimum of a year to 18 months and our case took just under 18 months.
After paying an up-front fee we were still very sceptical to be honest so on several occasions requested an update to make sure things were moving along which they did provide. What gave us more piece of mind that we did the right thing was when we had to visit a local solicitor to have official documents drafted up. Shortly after that our case had been passed to M1 legal Lawyers in Spain and they won our case.
On a whole I cannot fault ECC with our personal experience.
Mr & Mrs S - Airtours Beach Club
"Timeshare release have been brilliant, we were apprehensive regarding the outcome of the case against Orange Lake. All the staff we have been in contact within the company have been brill especially Lesley who was our main contact and kept us up to date during the process. They have been successful in releasing our timeshare and now we look forward with confidence of the outcome against RCI Thanks again Timeshare release."
MR & MRS W - Orange Lake
"We travelled to mainland Spain to complete the necessary paperwork with a Spanish solicitor. We were impressed by the professional manner in which this was conducted and would not hesitate to recommend this service to anyone who has been duped by the tangled world of Time Share.
We are now free from this burden and hope for compensation in the near future."
MR & MRS H - Airtours Beach Club
"Timeshare release delivered exactly what they promised took a bit longer than I expected but no problems I would recommend timeshare release to anyone wanting to rid themselves of an unwanted timeshare."
Mrs S - Flamingo Club
"The staff have all been very helpful, our timeshare has been successfully relinquished and we look forward to hearing how the claim goes in May."
MR & Mrs T - Heritage Resorts
"We are vey pleased for Timeshare Release they have performed in a very professional manner in releasing us from our Timeshare Week in under a year,again thank you very much."
MR & Mrs S - Flamingo Club
"The service was excellent, we were kept informed regarding the status of the case every step of the way. Very helpful and knowledgeable if we needed to contact them. Extremely prompt with their responses to any queries. 100% satisfied with every part of the service including the outcome. We would definitely recommend anyone to contact them to relinquish their timeshare agreements."
Mrs B - Diamond Resorts International
"The part about releasing the time share went quite smoothly. The only thing I have to say is that perhaps better communication/understanding about how we will be notified that the timeshare is now realeased. Thanks"
Mr & Mrs B - Club La Costa Fractional
"I couldn't believe how easily they got me released from my timeshare!"
Mr D - Kennedy Strand & Exclusive Club
"We used Timeshare Release to dispose of a timeshare apartment we had in Malta. The process was completed much quicker than we expected which pleased us. Would recommend Timeshare Release to anyone who wishes to get out of an unwanted contract with a timeshare company."
Mr & Mrs T - Golden Sands Resort
"The staff at timesgare release, with their experience and knowledge were invaluable in helping us to be realised from Daimond Resorts points. We were never able to get the destinations we wanted, and still having to pay the management fees for a service we felt was letting us down as the years went on. Not been able to find a way out of the situation on our own. So once again thank you for your valued help and advice."
Mr & Mrs B - Diamond Resorts
"We found "Timeshare Release" on the internet and made an enquiry. We received advice and booked an appointment at their offices. They explained how they could help us to dispose of our Timeshare. We had to pay a fee (not cheap), but compared to paying maintenance fees for the rest of our lives, was a worthwhile expense. They said the next thing we would receive from Diamond Resorts would be a letter confirming that we were no longer the owners of the Timeshare and that no further maintenance fees were due. This we have received."
Mr D - Puerto Anfi
"I must admit to being sceptical after previously trying to get out of my timeshare contract myself. It was the best decision I made to use this professional service as I am now free from what I considered a very difficult timeshare contract. I can honestly say I am over the moon with the service provided and the helpful manner of all the staff involved. From the day I started I was treated with honest feedback and integrity from the staff. I would have absolutely no hesitation in recommending this service to timeshare owners who wish to be free of their contracts."
Mr J - Diamond Resorts
"We were very dubious at first as there are so many scams around. But I can honestly say that we have been extremely pleased with the outcome. They kept in contact with us all the way through and talked us through each step towards releasing us from our timeshare. We would recommend Timeshare Release to anyone who is in need of this service."
Mr & Mrs s - Diamond Resorts & Marriotts
"good professional people.Took a burdan off my sholders, and put m mind at ease."
Mr & Mrs B - Hollywood Mirage
"A friendly service but sometimes it was hard to get the answer to the many questions we had but other than ok just waiting for the outcome of trying get some money from the timeshare"
Mr & Mrs B - Paradise Kings Club
"Timeshare Release were very professional from start to finish and did just what we asked, namely getting us out of this timeshare scheme. We'd been trying to sell or just give it all back for a couple of years, but RCI weren't interested and didn't offer any help at all, so we're just really pleased and relieved to be in the clear now. Thank you!"
Mr & Mrs B, West Midlands - RCI Points
"Received a call re: my timeshare which I had unsuccesfully tried to sell for numerous years now. Did exactly what they advised and within a month letter from my Timeshare company advising that I no longer owned the two weeks. Result !!"
Mr & Mrs P, Club Cala Blanca
"The advisers were thoroughly helpful and replied quickly to my queries. To relinquish the points has relieved us of the burden of maintenance and hope in the future to receive some money back with their help."
Mr & Mrs C, Surrey - RCI & Diamond Resorts
"A big thumbs up! The service was very good from start to finish and they succeeded where others had failed. After 4 frustrating and expensive years trying to sell or just get out of Diamond, its a great relief to finally not have to worry about it any more. A special "thank you" to our account manager, Stephen."
Mr & Mrs S, Yorkshire - Diamond Resorts Points
"We were very unsure at first if this was a legitimate company and wondered could they deliver what they were promising. We had no reason to worry as they were true to their world and got us released from 4 timeshares we no longer wanted and were unable to dispose of. The time scale was excellent and from the time we saw the reps in Spain we had confirmation that we were free of our timeshares within 6 weeks"
Mrs Pauline S, Gloucestershire - RCI / Canaltime at Sawley
"The whole process was carried out in very professional manner. The staff were excellent and explained the whole procedure thoroughly. The release of our Club La Costa timeshare agreement was completed in a very short period of time"
Mr Robert J, London - Club La Costa
"We enjoyed our Beverly Hills club timeshare in the early years but the fees started to get very expensive and we were furious when they suddenly said we no longer had our set week and had been moved to the Holywood Mirage resort. We didn't seem to have any choice, they just rudely told us that was that. Then we found the timeshare-release website and contacted them and the cancellation all came through a couple of months later. Just very happy to be rid of the whole thing now."
Mrs Veronica S, Yorkshire - Silverpoint Beverly Hills Club
"My husband and myself are extremely happy the way Timeshare Release managed the the whole business."
Mr & Mrs K, County Durham - Anfi Club Puerto
"We would recommend Timeshare Release as they were most professional, they told us what the process would be, gave us regular progress updates and most importantly did exactly what they said they would do namely rid us of our timeshare."
Mr & Mrs Kevin N, Derbyshire - Diamond Resorts Points
"Stuck with an unwanted time share, contact them, we did no regrets, you have the right to say no, with no cost, very professional."
Mr & Mrs Cooke - Costa San Antonio Timeshare, Malta
"We're just glad to finally be rid of our points, as the whole scheme had just become very expensive. Diamond Resorts failed to make any valid suggestions in regards to exiting the scheme and just didn't seem interested in communicating with us.
We contacted Timeshare Release to see what they could suggest and it was all pretty straightforward. We received confirmation that it was all closed off about a month later, which was a great relief. We're also taking part in the RCI claim, so look forward to hearing how that turns out too.
Recommended, thank you,
Norman & Judy"
Norman & Judy W - Diamond Resorts International Points
"We had tried all sort of things to get rid of this over the last 4-5 years, but all the suggestions from RCI and the so-called ‘official’ timeshare organisations just cost us more money. I just don’t believe any of these resale companies do anything, becuase the buyers would have to take over paying the ridiculous fees.
I heard that a friend of ours had got out of their RCI points using Timeshare release, so we contacted them and they were great and did exactly what we asked. And within about 6 weeks we got confirmation back from RCI saying it was all cancelled.
So pleased to be out of timeshare now and very happy to recomend this company.
Nicola & John"
Nicola & John J - RCI Points
"Very pleased in the way time share release dealt with the relinquishment of my time share... "
Mr Paul S - Club Salina Wharf Timeshare - Malta
"Very happy to get rid of my Timeshare !! the company dealt with "my problem" swiftly and was painless."
Mrs Gloria A - Club Oura Praia Hotel - Petchey Leisure
"It was a great relief to know that someone else was looking after our situation and we were not alone in tackling this problem."
Kevin & Veronica F - Heritage Resorts
"The main thing was that the service worked and after at least three years of trying to get out of timeshare and being swindled to the tune of £11,000 by two other companies, Timeshare Release finally did it for me!
Christopher F - Los Amigos
"Having had the unfortunate dealings with the usual deceitful Timeshare sales representatives, its no wonder most people looking to remove themselves from timeshare are very reluctant to deal with companies claiming they can resolve your dilemna of how to get out of the situation.
However, I committed myself to an arranged meeting with Timeshare Release after being assured that you do NOT buy or SELL timeshare and offer a service to provide me with the correct legal way to cancel my timeshare liability.
To my surprise and astonishment, within a matter of weeks, progress had been made as they informed me that my liability of my timeshare no longer exist. It seems my initial doubt was totally unfounded and my decision to trust your team who came across as very genuine and honest was justified, so excellent news!
Thank you and your team for certainly an unequalled service I can only say I wouldn't hesitate to recommend Timeshare Release to others in a similar position.
Brian & Barbara E - Paradise Kings Club, Cyprus
"I was impressed by the professionalism of the people I have spoken to and thrilled to get this year's Management Charges refunded as well - thank you!"
Mrs Diana S - Diamond Resorts International Points
"Glad to get rid of it at last!
Now looking forward to the legal action against RCI.
John & Sandra C"
John & Sandra C - RCI / Cypress Point Florida
"After initial discussion with Jason, who was very clear and helpful regarding our Club la Costa points and membership, we decided to proceed.
We attended a meeting with a specialist in Langley and he very clearly explained our predicament, particularly the "in perpetuity " clause tying us and daughter in forever, with CLC charges ever rising and currenly about £1600 p/a.
Following the meeting, I was in touch with Stephen, a man of few words who got his head down and got on with the job whilst keeping us updated at each stage.
Well done team and thank you!"
Christopher & Alison C - Club La Costa
"Had been trying to dispose of our timeshare for a number of years unsuccessfully - but Timeshare Release helped us do that in a matter of weeks - Thank you!"
Ronald & Marion C - Thurnham Hall
"Job well done! Free at last!"
Brian & Rosemarie F - Sawley Marina Canaltime Timeshare
"Very happy with the outcome, a huge burden lifted from our shoulders.
Edward & Jean P - Diamond Resorts Points Timeshare
Thank you for your assistance in the cancelling of our Timeshare liability.
From the moment of our first contact we received excellent service and professional advice and the contact in Spain, where we had to register our claim, was very helpful. We now cannot wait to see if the action against RCI comes to a successful conclusion for all those involved.
Once again, thanks for all your help so far.
Kevin & Sue W"
Kevin & Sue W
"To Customer Services:
Good to be able to finally tell the sharks in Spain: "No I don't own a timeshare at Thurnham Hall".
All thanks to Steven at TimeshareRelease. He was as good as his word. 1 week from beginning to end.
PS. Diamond Resorts are XXXXXX aren't they - but you can edit this bit if you want!"
Mr William A
Firstly thank you for successfully cancelling our timeshare liability. We are more than grateful to you. Our timeshare experience was not without its problems and I often felt extreme frustration...
I have now posted on a forum that you succeeded in removing us from timeshare ownership. We await more positive news regarding the claim that you initiated on our behalf. Good luck with that!
Mrs Mary W
Thank you for the wonderful news! You cannot believe what a great weight that has taken off us.
We can now start to live a more relaxed life, without that weight around our neck, while at the same time saving a lot of money. Thank you again.
Mr Dave C
Many thanks for the help you gave me. CLC have confirmed that my membership had now ended, but I can still use any points that I still had until the end of the year.
Again, thank you for sorting this out for me for which I am very grateful.
Mr Graham B
We are very pleased with the service regarding cancelling our timeshare very quickly!
We look forward to being kept informed about the progress of the claims we decided to pursue regarding our other timeshares, which we were forced into.
Gillian and Tony S"
Gillian & Tony S
"Dear Customer Services,
Thank you very much for all your help with regard to cancelling our timeshare with Club La Costa.
Mr Kevin K
Now please call us on 0800 610 1535 or complete short TimeshareRelease enquiry form and take your first step on the way to freedom from Timeshare... before you know it, you could be writing your own recommendation for us!