Solve your westgate resorts Timeshare Problems

Read Reports from other Timeshare Ownerss

At TimeshareRelease we receive cries for help from hundreds of Timeshare owners and "Holiday Points Club" members every week - and we have published a selection of the issues reported to us specifically by Westgate Resorts below.

If you'd like to see reports from Timeshare owners with other groups, please see: Customer Comments

Wednesday 28th October 08:51 - Mr W - Westgate Lakes

We thought this was a good investment, we did not know that this was in perpetuity. The family will not want to take this responsibility on.

Wednesday 21st October 2015 11:11 - Mr. S. - Westgate

We purchased a Westgate property in 2007 believing this to be adequate for our needs but when we arrived in 2008 found this not to be the case. We had no choice but to upgrade to facilitate the numbers in our group. We were advised this would be an investment and this could easily be resold. We were not told this would be passed down to our children. If we were advised of this, we wouldn't have made this purchase at all. We feel we have been miss led and this has been miss sold to us. We feel the maintenance is too high as we could get the same holidays for less money elsewhere via the internet.

Monday 19th October 2015 11:23 - Ms W - Westgate Vacation Villas

My ex husband and I bought the timeshare whilst on holiday in Florida. The sale was very pressurised to do the deal on the day. We were told that the property was a great investment, would increase in value and would be saleable if we wanted.
As part of our divorce settlement, ownership was transferred to me.
I have made very little use of the property - I have not been back to Westgate and over the last few years have just exchanged it for a holiday resort in the UK and once to Austria.
The fees are very high for an asset which I can not make use of. It is a liability rather than an asset as it is impossible to sell or relinquish back to Westgate. I am paying a lot of money each year to get nothing in return.
I do not want to pass on this liability to anyone.

Wednesday 23rd September 2015 08:51 - Mr W - Westgate Lakes

We thought this was a good investment, we did not know that this was in perpetuity. The family will not want to take this responsibility on.

Thursday 20th August 2015 06:05 Mr & Mrs V - Westgate Town centre

We went to Disney world with the kids and were hijacked at Orlando airport! We were shown these beautiful holiday resorts, which would be in our reach if we purchased Westgate timeshare. We bought 2 weeks and were not givena cooling off period. Since then we never got anywhere near what was shown to us!
The term "in perpetuity" was never explained to us and as we don't want to pass on theis burden to our children, we would like to dispose of it speediest!
As we can't sell our week/timeshare or give it back we feel the only way to dispose of this liability is through ITRA.

Wednesday 5th August 2015 05:44 Mr & Mrs L - Westgate Town centre

Purchased timeshare at Westgate Town Centre on 7/11/2010 by being pressured after being called in because of a "maintenance charge" problem. This was a hook and went on from there. Told bi-annual maintenance chrges would be cheaper. Shown around appartment which we thought we had purchased.
In 2012 went on holiday to that supposed appartment, was not what we thought as it had a spiral staircase. My husband cannot climb stairs. Would not have bought it.
Never realise the effect of In Perpetuity as not explained when original timeshare purchased in depth. Just it would be cheaper for holidays for us and our family. They cannot afford to take this on especially in view of spiralling maintenance costs.

Tuesday 14th July 2015 10:51 Mr & Mrs S - Westgate Resorts

We didn't realise it was in perpetuity, and we were led to believe we could sell it back to the resort. They told us we could have a cheap half price unit as someone has just 'sold' one back to them so it was second hand.

Our circumstances have changed and my husband now only has a temporary job. We don't want our children to be burdened with maintenance charges f anything happens to us - they can not afford it. We were promised reduced flights which never materialised

Tuesday 9th June 2015 04:26 Mrs W - Westgate

We contacted Westgate Resorts as regards relinquishing our ownership and they enrolled us into their voluntary deed back program
we paid them $850 visited a notary at a cost of £80 returned the notarized deed back to Westgate and was told it would take approx 7-10 weeks to process

Friday 8th May 2015 08:55 Mr & Mrs B - Westgate Vacation Villas

We both wish to relinquish or timeshare primarily due to :

1. Sold in perpetuity - we do not wish to burden out daughter with this.
2. Increasing rise in high maintenance fees which we have no say over and will last forever.
3. Lack of successful exchanges - we have exchanged 10 times and only 2 have been what was promised (ie like for like) - as promised when we were sold the timeshare.
4. We can't get exchanges most of the time - yet we see the timeshare resorts advertised as package holidays!
5. The costs are increasing of the exchange membership.
6. We have never been able to rent out our timeshare as promised on purchase

19th February 2015 17:39 - Mrs Lesa W, Surrey - Westgate Resorts, Florida

"I wish OUT of this timeshare... I spend hours trying to get through to someone at Westgate, who then sends me to someone else. I have even phoned the number quoted and get a number NOT even connected! They are very un-professional. We were bullied into buying... I am SO bitterly disappointed,and wish to take this matter further. I will NOT give in to this anymore."

27th December 2014 14:30 - Mrs S S - RCI/Westgate

"Can we get out of our Westgate timeshare? Can we get compensation? How easy is it?"

6th November 2014 22:28 - Miss Kit C - Westgate Resorts

“Me, my then husband and sister were talked into buying a 1/2 timeshare from Westgate Resorts in November 2000. The unit has been paid up but unfortunately due to financial circumstances we could not afford to use it at all. Divorce, ill health and financial stress has taken its toll and I cannot afford to carry on paying maintenance fees on a place I haven't been to! I hope you can help me please.”

28th October 2014 16:25 - Mr L, London - Westgate

“I was mis-sold.”

15th October 2014 20:52 - Mr Leon D - Westgate Vacation Villas

“Tried to sell a number of times. No luck!”

11th October 2014 19:07 - Mrs J, Wales - Westgate Vacation Villas

“We have owned Westgate vacation villa - deeded timeshare for over 14years and have tried to sell it several times through various scams.”

8th October 2014 17:51 - Mr Alan W - Westgate Vacation Villas

“Have deeded alternate year lock off but also now own Infiniti points. Just want to dispose of the timeshare which is surplus to requirements.”

24th September 2014 19:53 – Mr Paul B - Westgate

“I have asked Westgate to deed my timeshare back, but am waiting on an answer. The maintenance costs are way more than I expected and I can no longer use the timeshare due to illness.”

22nd September 2014 11:30 - Mr John P, Berkshire - Westgate Vacation Villas at Kissimmee, Florida

“We have had this Timeshare for nearly 30 years. We are now well in our 70's and have had quite a bit of illness this last year, and feel we can no longer make the long journeys. With the flights so expensive, we have tried to pass it back to Westgate without success. Although we write letters to them they never bother to answer us. Can you help please?”

Tuesday 21st June 2016 03:21 - Mr & Mrs G - Westgate Resorts

We were told we could sell our timeshare for double what we paid for it due to the demand for Orlando.
We were told we could see our week to pay for maintenance fees if we were not using it.
We were told our maintenance fees would increase inline with inflation.
They have increased by more then we were told.
They told us that the Town Center Resort was for owners only.
The sales meeting was 5/6 hours long + we felt very pressurized into buying.
We were not given a cooling off period which we could cancel.

Tuesday 19th April 2016 08:12 - Mr & Mrs L - Westgate Vacation Villas

High pressure presentation.
Had to sign before leaving.
Didn't get enough time to think it over.
Perpetuity wasn't explained properly.
Were not advised of our rights to cancel.
We were shown different apartment to the one we were sold.
Maintenance fee has increased well above inflation.
To exchange our week we had to sign up to another organisation.
Prove to be very difficult to exchange elsewhere.

Tuesday 01st March 2016 06:41 - Mr & Mrs D - Westgate Resorts

We came in contact with Westgate during our holiday in America. They promised us an apartment that would suit our family needs. That we could purchase a unit within the resort that we would be able to own and stay in any time of the year. But this was not the case. We now know that what was promised to us has led us to feel let down by the person who we signed the contract with. We were given false impression of buying a flat that we now know we will never own. This is a liability and not an asset. I DO NOT want to leave this burden to my children.

Wednesday 28th October 08:51 - Mr W - Westgate Lakes

We thought this was a good investment, we did not know that this was in perpetuity. The family will not want to take this responsibility on.

Wednesday 21st October 2015 11:11 - Mr. S. - Westgate

We purchased a Westgate property in 2007 believing this to be adequate for our needs but when we arrived in 2008 found this not to be the case. We had no choice but to upgrade to facilitate the numbers in our group. We were advised this would be an investment and this could easily be resold. We were not told this would be passed down to our children. If we were advised of this, we wouldn't have made this purchase at all. We feel we have been miss led and this has been miss sold to us. We feel the maintenance is too high as we could get the same holidays for less money elsewhere via the internet.

Monday 19th October 2015 11:23 - Ms W - Westgate Vacation Villas

My ex husband and I bought the timeshare whilst on holiday in Florida. The sale was very pressurised to do the deal on the day. We were told that the property was a great investment, would increase in value and would be saleable if we wanted.
As part of our divorce settlement, ownership was transferred to me.
I have made very little use of the property - I have not been back to Westgate and over the last few years have just exchanged it for a holiday resort in the UK and once to Austria.
The fees are very high for an asset which I can not make use of. It is a liability rather than an asset as it is impossible to sell or relinquish back to Westgate. I am paying a lot of money each year to get nothing in return.
I do not want to pass on this liability to anyone.

Wednesday 23rd September 2015 08:51 - Mr W - Westgate Lakes

We thought this was a good investment, we did not know that this was in perpetuity. The family will not want to take this responsibility on.

Thursday 20th August 2015 06:05 Mr & Mrs V - Westgate Town centre

We went to Disney world with the kids and were hijacked at Orlando airport! We were shown these beautiful holiday resorts, which would be in our reach if we purchased Westgate timeshare. We bought 2 weeks and were not givena cooling off period. Since then we never got anywhere near what was shown to us!
The term "in perpetuity" was never explained to us and as we don't want to pass on theis burden to our children, we would like to dispose of it speediest!
As we can't sell our week/timeshare or give it back we feel the only way to dispose of this liability is through ITRA.

Wednesday 5th August 2015 05:44 Mr & Mrs L - Westgate Town centre

Purchased timeshare at Westgate Town Centre on 7/11/2010 by being pressured after being called in because of a "maintenance charge" problem. This was a hook and went on from there. Told bi-annual maintenance chrges would be cheaper. Shown around appartment which we thought we had purchased.
In 2012 went on holiday to that supposed appartment, was not what we thought as it had a spiral staircase. My husband cannot climb stairs. Would not have bought it.
Never realise the effect of In Perpetuity as not explained when original timeshare purchased in depth. Just it would be cheaper for holidays for us and our family. They cannot afford to take this on especially in view of spiralling maintenance costs.

Tuesday 14th July 2015 10:51 Mr & Mrs S - Westgate Resorts

We didn't realise it was in perpetuity, and we were led to believe we could sell it back to the resort. They told us we could have a cheap half price unit as someone has just 'sold' one back to them so it was second hand.

Our circumstances have changed and my husband now only has a temporary job. We don't want our children to be burdened with maintenance charges f anything happens to us - they can not afford it. We were promised reduced flights which never materialised

Tuesday 9th June 2015 04:26 Mrs W - Westgate

We contacted Westgate Resorts as regards relinquishing our ownership and they enrolled us into their voluntary deed back program
we paid them $850 visited a notary at a cost of £80 returned the notarized deed back to Westgate and was told it would take approx 7-10 weeks to process

Friday 8th May 2015 08:55 Mr & Mrs B - Westgate Vacation Villas

We both wish to relinquish or timeshare primarily due to :

1. Sold in perpetuity - we do not wish to burden out daughter with this.
2. Increasing rise in high maintenance fees which we have no say over and will last forever.
3. Lack of successful exchanges - we have exchanged 10 times and only 2 have been what was promised (ie like for like) - as promised when we were sold the timeshare.
4. We can't get exchanges most of the time - yet we see the timeshare resorts advertised as package holidays!
5. The costs are increasing of the exchange membership.
6. We have never been able to rent out our timeshare as promised on purchase

19th February 2015 17:39 - Mrs Lesa W, Surrey - Westgate Resorts, Florida

"I wish OUT of this timeshare... I spend hours trying to get through to someone at Westgate, who then sends me to someone else. I have even phoned the number quoted and get a number NOT even connected! They are very un-professional. We were bullied into buying... I am SO bitterly disappointed,and wish to take this matter further. I will NOT give in to this anymore."

27th December 2014 14:30 - Mrs S S - RCI/Westgate

"Can we get out of our Westgate timeshare? Can we get compensation? How easy is it?"

6th November 2014 22:28 - Miss Kit C - Westgate Resorts

“Me, my then husband and sister were talked into buying a 1/2 timeshare from Westgate Resorts in November 2000. The unit has been paid up but unfortunately due to financial circumstances we could not afford to use it at all. Divorce, ill health and financial stress has taken its toll and I cannot afford to carry on paying maintenance fees on a place I haven't been to! I hope you can help me please.”

28th October 2014 16:25 - Mr L, London - Westgate

“I was mis-sold.”

15th October 2014 20:52 - Mr Leon D - Westgate Vacation Villas

“Tried to sell a number of times. No luck!”

11th October 2014 19:07 - Mrs J, Wales - Westgate Vacation Villas

“We have owned Westgate vacation villa - deeded timeshare for over 14years and have tried to sell it several times through various scams.” 

8th October 2014 17:51 - Mr Alan W - Westgate Vacation Villas

“Have deeded alternate year lock off but also now own Infiniti points. Just want to dispose of the timeshare which is surplus to requirements.”

24th September 2014 19:53 – Mr Paul B - Westgate

“I have asked Westgate to deed my timeshare back, but am waiting on an answer. The maintenance costs are way more than I expected and I can no longer use the timeshare due to illness.” 

22nd September 2014 11:30 - Mr John P, Berkshire - Westgate Vacation Villas at Kissimmee, Florida

“We have had this Timeshare for nearly 30 years. We are now well in our 70's and have had quite a bit of illness this last year, and feel we can no longer make the long journeys. With the flights so expensive, we have tried to pass it back to Westgate without success. Although we write letters to them they never bother to answer us. Can you help please?”

16th September 2014 15:13 - Mr Glenn C - Westgate Lakes Florida USA

"We have a timeshare in Orlando and want to get rid of it. Please can you help or advise."

20th August 2014 17:55 - Ms Sherry S - Westgate

"Would like to get out of timeshare.. Have been sent to pinnacle recovery."

5th August 2014 16:58 - Mr J - Westgate Town Centre Orlando Florida

"Pressured into buying, not what we expected, what's the best way out?"

16th May 2014 15:21 - Mr Robert S - Westgate Vacation Villas, Florida

"Purchased a 1 week timeshare approx 21 years ago. Now unable to travel due to a health condition. Have paid this years fees in January and have asked Westgate to take back the deeds, which they have refused."

14th May 2014 19:48 - Mr D A - Westgate Resort, Orlando

"We have Westgate timeshare we want to get out of. How can we go about this? Thank you."

13th May 2014 19:47 - Mr Nilesh L - West Midlands - RCI / Westgate, Westgate Palace, Florida

"Several problems - Maintenance fees, can't afford to go every year, unable to rent and unable to sell. We would appreciate a reply whether it will be possible to get out of this. Thank you."

23rd April 2014 19:10 - Miss Nadine H, Dorset - Westgate Resorts

"Recently got sucked into this by being misled with cheap getaways and even cheaper exchanges. Not the case!"

22nd April 2014 19:09 - Mr Brian I - Westgate Lakes Resort

"Ever increasing maintanence fees, Never used timeshare, Just want rid…"

17th April 2014 14:04 - Mr D, Tyne & Wear - Westgate Lake and Spa Resort, Orlando

"Just want to get out of it."

12th April 2014 02:06 - Mrs Emma G, North Yorkshire - RCI / Westgate Holiday Villas, Kissimmee

"Having problems getting rid of timeshare also our financial situation changed."

10th April 2014 11:57 - Mr James A - Westgate Resorts

"I have been an owner here for more than 15 years. However my wife and I have now divorced and can no longer afford the maintenance charges. Can we get out of the timeshare?"

10th April 2014 10:11 - Mrs O A, Essex - Westgate International

"We have paid off the time share and have never used it"

4th April 2014 18:17 - Mrs Sally M., London - Westgate Resorts

"We would like to get out of our timeshare, we dont want it anymore.