Solve your MARRIOTT RESORT Timeshare Problems

Read Reports from other Timeshare Ownerss

At TimeshareRelease we receive cries for help from hundreds of Timeshare owners and "Holiday Points Club" members every week - and we have published a selection of the issues reported to us specifically by Westgate Resorts below.

If you'd like to see reports from Timeshare owners with other groups, please see: Customer Comments

Thursday 07th April 2016 05:39 - Mr & Mrs C - Marriott

My husband and I were invited to a presentation at the resort in Spain. We were shown a lovely apartment with nice furnishings and were promised that the beauty of purchasing a timeshare in a “low season” was that we could swap/exchange it for “high season” resort anywhere in the world. However the reality is quite different – availability is very limited and we cannot exchange for the resorts that we want to use as they are never available especially during school holidays. Many resorts are also not even available for exchange. We have never stayed at our home resort as it has never in 11 years been available during the summer months for exchange. The management fees have gone up quite considerably over the years to more than double and I feel that the timeshare was mis-sold and mis- represented. We paid in full for the timeshare within the 14 day period.

Thursday 10st March 2016 03:43 - Mr G - Marriotts

We purchased 3 platinum weeks and 1 gold week in Playa Andaluza in 2004/2005 as follows
1 two bed platinum week $33787 dep $13515 non refundable deposit paid on 15/12/2004, balance paid by 36 installments
1 two two bed gold week $26894 dep paid $10758 on 15/12/2004
2 two bed platinum weeks $69834 dep $6984 on 27/01/2005 and $20950 on 05/03/2005
Total purchase price $130515 for 4 weeks
They were all floating weeks with no special week numbers or apartment number
We were told at the time of sale that we could sell the weeks back to Marriotts, we could sell the weeks to friends or others, the maintenance fees would be less that the cost of a holiday.
The contract was in English and Arabic only
We were asked to pay the non refundable deposit at the first meeting, in fact we were pressured to do so.
We understand that there has to be a cooling off period which was not the case.
We were given to understand that the purchase of the weeks was in fact an investment and we would be able to sell it for a higher price as we actually bought weeks whilst the resort was under construction.
However the company refuse to buy the weeks back now and even put off our friends from buying them from us
I must say that it was a real high pressure sale with no time given to consider the contract

Monday 01st February 2016 10:02 - Mr H - Marriotts Marbella

Present at the meeting was a Marriotts representative and David and Cynthia Henley.
Only one representative was present, his name was John Ahern who worked for the Marriott and no hard copy documents handed out at this meeting.
Our annual fees have increased more than we were told to expect.
We were told the length of the contract was for our life time only and we had the right to sell back the contract to the Marriott at any time. We were nevre informed that the ownership would increase in value and be a good investment
The sales presentation took place in the United Kingdom and were advised to sign quickly as this was a special offer at this time.
In our opinion the statements made by the representative were facts. We were not given time to review the purchase before signing. I believe to the best of my memory that we paid a deposit and the final payment was paid later in the year.
We were offered no cooling off period. We were not offered an upgrading ownership

Wednesday 28th October 2015 03:23 - MarriottsGold

We were approached by a Marriott Club representative when we were going to Euro Disney and invited to attend a presentation.
When we attended the presentation we were sold a timeshare and were told by one of the sales representative Leah Tribilo that this was a good investment and that the timeshare we were about to purchase will increase in value and was a safe and good investment.
My wife and I were also led to believe that we could sell the timeshare very easily since the location was very much sort after by the Americans, hence when it to exchange and to sell this will not be a problem.
My wife and I were also led to believe that the maintenance fee will only increase by a very small percentage, but as it turns out now the maintenance fee has drastically increased and the maintenance fee now makes the whole investment not worth while, the maintenance fee alone can pay for a holiday for a family of four.
My wife and I now believe we were not given good advise and were pressured to buy the timeshare without allowing us to think about it and we had to pay a deposit via direct debit to start the buying process.
We also got to find out that we had to continue to be affiliated with Interval International to be able to keep on using the timeshare and if II membership runs out we will not be able to keep on using our paid Marriott Vacation Club Ownership. This my wife and believe is robbery on a very large scale. Had we known this we would never have signed to buy the Marriott timeshare. We have been very mislead by Marriott Vacation Club and we really insist that things are put right., we now have to purchase Interval membership yearly to keep our paid timeshare ownership.
we now want to sell and seem unable to. Marriott Vacation Club keep on giving us websites to go to. Hence we are now unable to sell the timeshare and seem to be struck with a contract which is not fair and which we don't see an end to. This contract is for 70 years which we think is also robbery and we feel that we have been tyaken advantage of.
We feel very cheated by all this and hence the complaint

Friday 3rd July 2015 05:13 Mr T - Marriotts

We purchased 2 weeks of timeshare with Marriott's in 2001.
After 2 years of ownership we bought another week in Marriott's Andaluz.
The fact that our children would inherit this liability and debt was never explained, if this was known to us we would never have bought.
We feel that the maintenance is too high as we can get the same holiday for less money via the internet.
For the past 6/7 years we have not been able to get when or where we want at the standard promised.
This applies to home resort and exchange.
We were told that this would be an investment for the future which has turned out not to be the case

Wednesday 10th June 2015 06:16 Mr & Mrs A - Marriot Vacation Club

We were approached in France (Paris) while on holiday by the agent of the time share company. Mrs A was made to give £5, which she is to collect back after meeting with. At the Marriot office we were pushed and persuaded to take the time share. This include taking/signing for a loan there instantly. We did not understand the whole purchase but we were actually made and forced to sign. Our 2 yearly maintenance fees keep on increasing every year and we now struggling to pay. We were made to believe it is good to join but not aware that we cannot "come out of it" and that our children have to continue with it. Presently it is seeming too expensive to keep and we would not like our children to inherit our debt.

Tuesday 14th April 2015 09:22 Mr S - Diamond/Marriotts

We first purchased our timeshare in 1999 then a second week (both at Marriotts) in 2000.
We now feel that the maintenance is far too high as we can get the same holidays by going on the internet
We were told at the time that this would increase in value, this has not been the case
The fact that my children would inherit it was never explained
We found that exchanging was just about impossible as either no vacancy or not up to standard

2nd March 2015 11:22 - Mr John S, Devon - Marriott

"I just would like to find out more about relinquishing our timeshare weeks."

31st December 2014 14:46 - Mr Mike T, Somerset - Marriott

"I have owned a time share with Marriott ile de France for ten years and have only been able to stay there once. I have tried to get out of it since the beginning but no luck, so I bank weeks with Interval but the standard I get is not as good and the weeks banked are not available when I need them. I pay over £1000 per year in maintenance. Please help."

4th November 2014 11:46 - Mr Rick S - Marriott and Pearly Grey

“I have 3 weeks Marriott time share (interval) and 1 week Pearly Grey (RCI) that I would like to off load.”

10th October 2014 14:08 - Mr John C, Essex - Marriott

“We have two timeshare weeks, one in Marriott Marbella and one in Marriott Playa Andaluza. For various reasons, we are no longer able to use as frequently as we used to and would like to dispose of at least one, and preferably both, of them.”

10th August 2014 23:17 - Mrs Anne S, Kent - Marriott Vacation Club, Marbella

"Have had extensive use but were promised there was a resale programme once 90% of resort was sold. Have letters saying that there is a resale programme in place but each time we enquire we are told that we have just missed the event, they never contact us to say when it is going to be, ... our lives have changed & now we need out."

5th August 2014 17:22 - Mrs N.E - Marriott

"Joined Marriot France since 2006. Maintenance fees are now outrageous. Always on the rise! … Please advise."

25th July 2014 14:39 - Miss Rachel S - Marriott

"Have had a week in France since 2004, would like to get rid of it"

1st July 2014 14:54 - Mr Mark P, Suffolk - Marriott/ Playa Andaluza Estapona

"I would like to understand if there is a way out of the timeshare I have with Marriott. I have had enough of paying the ever increasing maintenance fees, never being able to get availability, exchanging to a property not of the same standard etc, etc."

3rd June 2014 08:33 - Mr M, Derbyshire - Marriott Marbella Beach Resort

“Looking to get out of contract which I think from memory was 'freehold' following divorce.”