ECC - European Consumer Claims powering Timeshare Release
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European Consumer Claims (ECC): an overview

European Consumer Claims (ECC): an overview

Leading international claims firm European Consumer Claims (or ECC) are based in Henley on Thames, New York city, and the Costa Del Sol.

From ECC’s inception in 2016, they have positioned themselves at the forefront of the fight to free clients from unwanted timeshare contracts, and to obtain financial compensation where consumer rights were overridden. Currently ECC employs over 150 full time staff, as well as many external consultants and legal partnerships.

ECC’s expert consultants initially assess your timeshare situation during a video interview to determine your best option. Generally speaking there are two potential courses of action:

Relinquishments/exits: Usually our team of experts can help you to escape the financial burden of your timeshare ownership. ECC are considered leaders in this field and if you are lucky you can be free from the membership within a few short weeks. Some resorts take longer, but you will be given an estimated timescale before making your decision.

ECC have helped thousands of clients in this way. You could be next.

Compensation claims: For a significant percentage of timeshare owners who bought their memberships during or after 1999 in Spain (and elsewhere), there is also the option to sue for compensation. For decades, resorts ignored protective consumer legislation in order to make vast amounts of money. Those resorts are now being punished financially by the courts and their victims awarded compensation. ECC and their law partners M1 Legal are experts in these cases and have a 98% success rate in the courts. They also work via the various administration and liquidation processes against failed resorts to achieve justice for their clients.

In the UK, ECC work with leading UK law firm Pinder Reaux.

The compensation awards average out at around £20,000 per plaintiff, but clients have been granted awards upwards of £100,000, with the highest ever currently standing at €312,000 against La Pinta in Tenerife.
Details of all court victories are listed on the websites of ECC and their associated Spanish firm of timeshare lawyers, M1 Legal.

European Consumer Claims enjoys a stellar reputation on all major, independent online review sites, with close to 5 star ratings.

ECC also maintains a review page on their website where customers can leave positive or negative reviews as desired. Recently customers have been encouraged to leave video reviews, as they are considered to be more transparent and give the viewer a better opportunity to gauge the authenticity of the testimony.

ECC testimonials are evaluated by an external auditing service called KFP Consulting, run by Leon Livermore, the former CEO of Trading Standards UK. Reviewers are contacted to make sure they are actual clients of ECC, that the review represents their genuine experience dealing with us, and that they were not given any kind of inducement to leave a positive review.

ECC enjoys close to 5 star averages on all external review sites. They also maintain their own customer review page on the ECC website. Clients are encouraged to leave video reviews, so that potential clients can watch and evaluate the testimony for authenticity.

As an extra safeguard, external auditing firm: KFP Consulting (managed by the former CEO of UK Trading Standards) is retained to assess the reviews. The clients are contacted and interviewed to ensure they are genuine ECC clients, that their review represents their personal experience, and that they were given no form of inducement in exchange for their review.

About Timeshare Release

During the Timeshare sales boom of the 80s & 90s, potential buyers were lured in by the promise of affordable exotic holidays, flexible exchange programmes and the impression that Timeshare would be a valuable "investment".

In an industry with little or no regulation, high pressure sales tactics were rife and contract smallprint was often glossed over and explained away by sharp salespeople.

Many Timeshare buyers were therefore unaware that they were actually making significant, long term financial commitments on behalf of themselves and their families.

To find out how you can escape the Timeshare Trap please complete the short Timeshare Release Wizard now.

The Timeshare Trap

The timeshare trap

For many Timeshare owners, annual maintenance fees were barely considered token amounts in the early "honeymoon period" of ownership.

However, year-on-year increases imposed by the resorts over time now mean that the maintenance fees have risen to become substantial sums.

Owners are also facing the prospect of ongoing yearly fee increases and realising that they (and their families) are often committed to long term contracts for generations to come.

Please try our Future Fees Calculator to estimate your liabilities over the term of your Timeshare contract, based on an annual increase of 7.5%.

If you're concerned about rising fees and how to escape the Timeshare Trap, please contact us today.

Timeshare Owner Reports

Timeshare owner reports

Recent comments from RCI Timeshare owners who have come to us for help with contract cancellation:

Mr Steve R, Middlesex - RCI/Hollywood Mirage

“We 'swapped ‘another place in Tenerife for this in order to move to the points system. Since then, getting exchanges to desirable resorts proves almost impossible, irrespective of in-season or off-season.”

Mrs Rachael B, Yorkshire - RCI Europe

“I purchased my timeshare in 1999 and have been a timeshare member ever since. More often than not, I have not be able to go where I wanted and have ended up giving a few weeks to Friends, etc to book somewhere they wanted in order not to lose the weeks. I have then stayed in a hotel!! I am desperately trying to get rid of the timeshare and am now paying Timeshare Shop in Manchester to get rid of it for me.”