Solve your SILVERPOINT RESORTS Timeshare Problems

Read Reports from other Timeshare Ownerss

At TimeshareRelease we receive cries for help from hundreds of Timeshare owners and "Holiday Points Club" members every week - and we have published below a selection of recent comments & reports specifically from Silverpoint Owners.

If you'd like to see reports from Timeshare owners with other groups, please see: Customer Comments

To submit your own report and to find out your options for getting rid of your own Timeshare problems and potentially claiming compensation, please complete the short TimeshareRelease enquiry form now.

Thursday 22nd September 2016 - Mr C - Silverpoint - Club Paradiso

“I first came in contact with RP when on and RCI exchange to Beverley Hills Heights.
They asked if I had some money to invest. I was sold an “investment package” for £16,800 (TBC) of 8 timeshare units (fixed weeks). This did not result in any profit!
In a subsequent visit I was offered an exit package of G404 BHC (the pent house).
In Nov/Dec 2008 I was presented with a tour of Club Paradiso in Tenerife.
I was advised by upgrading I would be able to sell the Club Paradiso membership at a profit.
This £25,000 purchase was funded by Barclays Partner Finance on a buy now pay later (in 6 months) agreement.
In December 2011 I was offered a further week at £10,000 and persuaded that on resale I would make a large profit!
On no occasion was I asked to see a public notary locally.
I now realise I am a victim of a “buy to sell scam”.”

Thursday 01st September 2016 - Mr L - Silverpoint

“We were informed that we had to attend the meeting as part of the holiday deal. We did not intend to spend any money as we already had 2 timeshares. When we told the salesman this he suggested that he could sell our timeshare for us. However we would have to become members of Silverpoint. They then agreed that they would sell our timeshares and our silverpoint membership within a year and would forward £50,000 to us. We would then have no maintenance fees ever again. This was untrue.
They did not sell our membership within a year. They demanded maintenance fees in January or they would not sell anything for us. I paid by credit card.
On the day I paid a deposit by credit card because we were flying back that evening to Dublin. We eventually agreed to pay £23,000 sterling (£16,000 + £5,000 + 2,000)
Have written many emails but without success.”

Monday 15th August 2016 10:48 - Mr & Mrs W - Hollywood Mirage - Silverpoint

We were made false promises of a holiday to Canada.
False promises of booking other holidays.
The maintenance fees are rising in the first year. We have had o contact or correspondence from the Company and we have lost points when we were told they could be rolled over. Very poor customer service from Silverpoint and RCI.
Robbed by false claims and robbed of my dignity

Tuesday 09th August 2016 11:22 - Mr N & Ms I - Diversified Points + Silverpoint

Purchased on every occasion we bought on Spanish soil and never visited a public notary at the point of sale as required under Spanish law.
All paperwork not explained. Just told to sign each page without seeing what was written on each page, therefore knew nothing about 14 day cooling off period.
Link finance illegal.
Nothing was notarised.
Points are illegal under Spanish law since January 1999.

Wednesday 03rd August 2016 10:38 - Mr & Mrs G - Silverpoint/Beverley Hills Heights/Club Paradiso

In February 2009 we were invited to a promotional holiday stay in Beverley Hills Heights Tenerife. The next day we were escorted to a meeting with Matthew Harper. We had no intention of buying anything but were subjected to 8 hours of high pressure sales. My husband suffers from Parkinsons disease and does not understand any of this and has to take medication at regular intervals. He found the whole episode deeply stressful and exhausting. I’m rather gullible and didn’t know what I was getting myself into.
We were persuaded to buy 6 separate weeks at various properties at a total of £25,000. He showed us copies of a lot of properties that a good client of his had just recently bought and was making regular profit from them buying and selling.
I was 63 years old and my husband was 64 and would be retiring in a few years. It was suggested to me that it would be a good investment and would make a very healthy profit for our retirement. It all seemed such a good idea.
There was never at any time a representative from the finance company present when we signed our finance agreements. Mr Harper just pointed out where to sign and so on, they never did any credit checks on us, he just asked us if we could pay and took our word for it.
We were not told of any maintenance agreements as far as I can recall, and definitely were not made aware that they would increase yearly. Furthermore we were never told at any time about a rental agreement for all the weeks that we didn’t use or a contract of promotion and didn’t give it a thought. There was so much to take in and so much to think about that you miss some of the important issues. He kept blinding us with figures on a piece of paper, by that time we had had enough.
We were put on a points system and told we could use them to purchase weeks for holidays anywhere in the world. This sounded good, I had visions of some fantastic holidays I was unaware of what happens to any points that you don’t use and didn’t realise that you would have to pay to keep them when they are due to expire or you would lose them.
In the end we just paid a deposit of £1,000 on our debit card which was returned to us at a later date. Mr Harper said that a finance company would get in touch with us when we got home which they did. HMC funding called to arrange a loan, then Barclays Partner Finance offered us a cheaper loan rate so we took that, £410 per month.
We were invited back the following year to review our investment and saw Matt Harper again. He told us that the market had collapsed and our properties were not worth what we bought them for, (£4,000 each|) were only worth about £500 each now but he offered us £1,000 each for 4 properties if we upgraded to 2 bed properties (6 occupancy) which would be more sellable, so we bought 2 weeks at properties with 6 occupancy (so now instead of having 6 properties of various standards we now have 4 properties all at 6 occupancy).
He returned £2,000 with the promise of another £2,000 when the other properties were sold but of course we never got it back.
AT THE SAME TIME as he was juggling our properties about he talked us into buying CLUB PARADISO for £16,950 and said he guaranteed we would be able to sell this and the other weeks for the other apartments with no problem.
Even though he would not put it in writing I could see no other way of getting any of our £25,000 back that we had paid the previous year and thought it was the only thing I could do to claw back some money, after all he made it sound so simple.
Again at no time during the sale was a financial representative present or a legal person or bank representative, neither was a credit check done on us.
We retuned to England and went about getting a loan. I thought that Barclays Partner Finance would not lend us any more so we went to Lloyds where my husband banks. The bank manager was quite thorough but my husband had a good credit rating with them. The bank loans manager was present while we signed and all was carried out by the bank properly.
I sent over a credit transfer to Resort Properties for the £16,950 and thought no more about it, I was not aware of the 14 day cooling off period and anyway I was convinced this was the only way out, cooling off period didn’t enter my hear but found it all very stressful.
£401 per month was a lot to find on top of the £410 I was already paying and I had to work a lot of extra hours. I was working 72 hours a week and killing myself.
By the end of 2010 my husband had to retire through ill health. I knew I had to do something to reduce these payments, so I went to Citizens advice who advised me to go to a financial advisor, who advised me to re-mortgage our house. I was at my wits end, the stress that I had been under since 2009 has been horrendous, so what else could I do.
I now realise that re-mortgaging the house was an even bigger mistake because I now have £47,000 loan and steadily rising so that by the end of the 8 year loan term if I haven’t paid it up by then (which I can’t) it will amount to £87,000. It is an interest only mortgage.
Even though I am still working quite long hours in a very low paid job, and saving money for the end of term payment as agreed with this mortgage. It will still not be enough to pay the loan in full in 6 years time, by which time I will be 72 years old. How can I carry on working until then? I am now 66 years old and should be enjoying me retirement with my husband, instead I am still working having to leave my husband at home when I should be looking after him.
In 2011 we received a letter from Silverpoint informing us of the take over of Resort Properties. We also received a letter from Resort Properties to tell us of the transfer of their assets. I guessed something was afoot.
I contacted Silverpoint in 2011 to ask about selling or renting and was given a form to fill in to rent my weeks out, needless to say nothing has come of it.
Before taking on this timeshare we had no financial worries, our mortgage was paid up, we had no debts to pay, just looking forward to our retirement in a few short years. the stress that it has caused me is tremendous. My husband has parkinsons and had to retire ear;y due to the stress which aggravated his parkinsons and made his condition worse.
I have spent £2,500 advertising my weeks for sale or rent on various websites but of course none have actually been sold or rented even though there have been a few enquiries.
I am now retired and no longer have any income other than the state pension. I am now 69 years old.

Thursday 16th June 2016 10:27 - Mr & Mrs T - Silverpoint - Hollywood Mirage

Went on a promotional holiday to Tenerife, explained we had no money to buy timeshare, they financed me £2400 to help with finance for the next 2 years and said they would review this to give me more until our mortgage was paid off in Sept 2017. This has not happened so now cannot afford to go on holiday or pay maintenance fees or indeed repayments on loan and want out of the contract and Silverpoint in general.
Was totally missold and mis represented this timeshare.

Friday 08th April 2016 09:29 - Mr. T. - Silverpoints

We were on holiday in Tenerife minding our own business when a rep came up and offered us a scratch card. Automatically he told me that I had won a T-shirt and my wife had won a weeks holiday. They took us to an office where we were greeted by a girl from the staff. I felt pressured by her sales techniques. Then she went on about a perpetuity contract. We were told we could get a holiday in any period of time, anywhere in the world. Lately we have been told to give about 10 months notice, in other words, not fit for purpose. Plus over the years the maintenance fees have doubled causing us financial problems. We could never get what we wanted i.e. No Availability.

Wednesday 06th April 2016 05:06 - Mr R - Silverpoint

I was given 1 week accommodation by Silverpoint which I had to spend 4 hours with a presentation. Straight away I told them I was not interested in time share.
He said I would like to purchase 1/6th share of Palm Beach apartments Tenerife, because it is not a time share and that I would get a good return and profit when sold in approx 3 years time. I agreed in good faith to this offer. This agent was R Fenton. Before returning to England a manager approached me (Larry Hajer) and said if I was to invest £15,800 today, he promises to give me £30,000 before December 2016. He never explained anything again about time share but it was.
I do not want to leave this to my children as I feel it is a liability, not as asset.

Tuesday 27th October 2015 03:30 - Mr L - Silverpoint

We first purchased a timeshare with Cub La Costa in 2004, We kept this and upgraded after a few years but found the increasing maintenance charges an unacceptable level.
We were approached by Silverpoint who claim to be able to offer a low maintenance option for exchanging our CLC timeshare and purchasing 3 apartments, Silverpoint offered to either sell or take back our timeshare after a period of 2 years.
Upon completion of the 2 year period we notified Silverpoint of our intention to relinquish our apartment allocation, 15 months on they have neither sold nor taken back our timeshares.
As our intention was to relinquish after a period the matter of perpetuity was never raised or discussed
In all these meeting I feel that Silverpoint misrepresented and miss sold their products

Tuesday 14th July 2015 08:07 Mr. K. - Silverpoint

Contacted initially by telephone, we purchased timeshare in Florida in 1993. Many years later we purchased timeshare in Tenerife with Resort Properties. At no time were we informed that we had a 14 day right to cancel. We paid for one of the timeshares by way of £1,000 deposit by credit card in 2009 which we now realise is illegal. The fact that our children would inherit this liability was never fully explained. We have never been able to get where we want and when. There has always been a compromise. We feel that the maintenance is too high as we can get similar holidays cheaper via the internet. No longer exclusive, we feel we have been missold in many ways.

25th February 2015 14:41 - Mr Roger F, Somerset - Silverpoint Beverly Hills Club / Hollywood Mirage

"Had studio at Beverly Hills Club but now Silverpoint has moved it to Hollywood Mirage where we were talked into buying 3 studio's for investment. It was a complete con as they refused to sell on as promised. Now due to health reasons we cannot travel abroad so are stuck with them, paying maintenance. Just want out."

28th January 2015 15:01 - Mr Robert H, Lanarkshire - RCI & Silverpoint Beverley Hills heights

"We have often been frustrated by lack of availability even when we have been prepared to be flexible on dates and resorts in a general region."

20th January 2015 15:17 - Mr Paul D, West Midlands - Silverpoint Hollywood Mirage & RCI

"It is often difficult to find holidays in the accomadation / resort or location I want at the time I want. I often feel very restricted with what is available to me as an RCI member and in many cases have resorted to booking alternative holidays outside RCI to get what I want."

17th January 2015 09:03 - Mrs Gwen W, West Midlands - Hollywood Mirage/Silverpoint & RCI

"RCI advised me during one of my many complaints about lack of available properties in the UK and Europe that owners of these said properties do not put them into the RCI spacebank as they prefer to holiday in their own properties. If you want Tenerife or the USA then fine but hardly ever anything available during school holidays in desirable resorts within Europe or the UK. RCI advised me the only way to get my chosen resort was to get up at 5.30am on the day that the window opens for that resort (24 months ahead)in order to book it before everyone else.... tried that, wasn't available... how infuriating!"

8th January 2015 13:34 - Mrs Morag S, Lanarkshire - RCI/Silverpoint Hollywood Mirage

"Often have to book at least a year in advance. Even when not looking for a specific resort only a general area."

6th January 2015 16:45 - Mrs C S, Kent - Silverpoint & RCI

"Fed up with spending pointless hours online looking for availability."

5th January 2015 15:33 - Mr Edward T, Cheshire - Silverpoint

"Forced to move from BHC to BHH with change to floating weeks but no suitable availability."

5th January 2015 14:55 - Ms Alison D, London - Silverpoint Beverly Hill Club & Beverly Hills Heights

"I purchased my 2 timeshares in 1990 and 1991 and spent many good holidays at them. But for the last 10years at least it has been difficult or impossible to find availability there. I always bank my weeks early, supposedly to get priority availability but that hasn't worked for many years. Thank you for taking up the cause."

3rd January 2015 13:19 - Mrs Janet J - Silverpoint Beverly Hills club

"We owned a week in Beverly Hills club but that has been closed so we've been offered a place in the Hollywood Mirage. We haven't agreed to accept this and haven't signed a new contract but they have still sent us new invoices. They have also changed our weeks. We have not seen the apartment they have offered us, but we know its not like for like. Any advice on what to do next would be appreciated."

1st January 2015 18:32 - Mr Richard G, Merseyside - Silverpoint

"We were mis-sold upgrade to Paradiso, deposit paid £2800.00. Have made a number of request to have these funds returned , cancellation was made within the allotted time scale… We have not received any communication from Silverpoint to date."

23rd December 2014 12:34 - Mrs Angela S, Renfrewshire - Silverpoint

"Need to get out. A bunch of swindlers. Don't know how they sleep at night."
get out of the contract with DRI. We bought from GVC when fees were low. We have 30000 points and pay in excess of £2000 a year."

22nd December 2014 22:16 - Mr Robert W - Silverpoint

"Would like to dispose of our timeshare, but understand it is very difficult."

Thursday 01st September 2016 05:14 - Mr L - Silverpoint

We were informed that we had to attend the meeting as part of the holiday deal. We did not intend to spend any money as we already had 2 timeshares. When we told the salesman this he suggested that he could sell our timeshare for us. However we would have to become members of Silverpoint. They then agreed that they would sell our timeshares and our silverpoint membership within a year and would forward £50,000 to us. We would then have no maintenance fees ever again. This was untrue.
They did not sell our membership within a year. They demanded maintenance fees in January or they would not sell anything for us. I paid by credit card.
On the day I paid a deposit by credit card because we were flying back that evening to Dublin. We eventually agreed to pay £23,000 sterling (£16,000 + £5,000 + 2,000)
Have written many emails but without success.

Monday 15th August 2016 10:48 - Mr & Mrs W - Hollywood Mirage - Silverpoint

We were made false promises of a holiday to Canada.
False promises of booking other holidays.
The maintenance fees are rising in the first year. We have had o contact or correspondence from the Company and we have lost points when we were told they could be rolled over. Very poor customer service from Silverpoint and RCI.
Robbed by false claims and robbed of my dignity

Tuesday 09th August 2016 11:22 - Mr N & Ms I - Diversified Points + Silverpoint

Purchased on every occasion we bought on Spanish soil and never visited a public notary at the point of sale as required under Spanish law.
All paperwork not explained. Just told to sign each page without seeing what was written on each page, therefore knew nothing about 14 day cooling off period.
Link finance illegal.
Nothing was notarised.
Points are illegal under Spanish law since January 1999.

Wednesday 03rd August 2016 10:38 - Mr & Mrs G - Silverpoint/Beverley Hills Heights/Club Paradiso

In February 2009 we were invited to a promotional holiday stay in Beverley Hills Heights Tenerife. The next day we were escorted to a meeting with Matthew Harper. We had no intention of buying anything but were subjected to 8 hours of high pressure sales. My husband suffers from Parkinsons disease and does not understand any of this and has to take medication at regular intervals. He found the whole episode deeply stressful and exhausting. I’m rather gullible and didn’t know what I was getting myself into.
We were persuaded to buy 6 separate weeks at various properties at a total of £25,000. He showed us copies of a lot of properties that a good client of his had just recently bought and was making regular profit from them buying and selling.
I was 63 years old and my husband was 64 and would be retiring in a few years. It was suggested to me that it would be a good investment and would make a very healthy profit for our retirement. It all seemed such a good idea.
There was never at any time a representative from the finance company present when we signed our finance agreements. Mr Harper just pointed out where to sign and so on, they never did any credit checks on us, he just asked us if we could pay and took our word for it.
We were not told of any maintenance agreements as far as I can recall, and definitely were not made aware that they would increase yearly. Furthermore we were never told at any time about a rental agreement for all the weeks that we didn’t use or a contract of promotion and didn’t give it a thought. There was so much to take in and so much to think about that you miss some of the important issues. He kept blinding us with figures on a piece of paper, by that time we had had enough.
We were put on a points system and told we could use them to purchase weeks for holidays anywhere in the world. This sounded good, I had visions of some fantastic holidays I was unaware of what happens to any points that you don’t use and didn’t realise that you would have to pay to keep them when they are due to expire or you would lose them.
In the end we just paid a deposit of £1,000 on our debit card which was returned to us at a later date. Mr Harper said that a finance company would get in touch with us when we got home which they did. HMC funding called to arrange a loan, then Barclays Partner Finance offered us a cheaper loan rate so we took that, £410 per month.
We were invited back the following year to review our investment and saw Matt Harper again. He told us that the market had collapsed and our properties were not worth what we bought them for, (£4,000 each|) were only worth about £500 each now but he offered us £1,000 each for 4 properties if we upgraded to 2 bed properties (6 occupancy) which would be more sellable, so we bought 2 weeks at properties with 6 occupancy (so now instead of having 6 properties of various standards we now have 4 properties all at 6 occupancy).
He returned £2,000 with the promise of another £2,000 when the other properties were sold but of course we never got it back.
AT THE SAME TIME as he was juggling our properties about he talked us into buying CLUB PARADISO for £16,950 and said he guaranteed we would be able to sell this and the other weeks for the other apartments with no problem.
Even though he would not put it in writing I could see no other way of getting any of our £25,000 back that we had paid the previous year and thought it was the only thing I could do to claw back some money, after all he made it sound so simple.
Again at no time during the sale was a financial representative present or a legal person or bank representative, neither was a credit check done on us.
We retuned to England and went about getting a loan. I thought that Barclays Partner Finance would not lend us any more so we went to Lloyds where my husband banks. The bank manager was quite thorough but my husband had a good credit rating with them. The bank loans manager was present while we signed and all was carried out by the bank properly.
I sent over a credit transfer to Resort Properties for the £16,950 and thought no more about it, I was not aware of the 14 day cooling off period and anyway I was convinced this was the only way out, cooling off period didn’t enter my hear but found it all very stressful.
£401 per month was a lot to find on top of the £410 I was already paying and I had to work a lot of extra hours. I was working 72 hours a week and killing myself.
By the end of 2010 my husband had to retire through ill health. I knew I had to do something to reduce these payments, so I went to Citizens advice who advised me to go to a financial advisor, who advised me to re-mortgage our house. I was at my wits end, the stress that I had been under since 2009 has been horrendous, so what else could I do.
I now realise that re-mortgaging the house was an even bigger mistake because I now have £47,000 loan and steadily rising so that by the end of the 8 year loan term if I haven’t paid it up by then (which I can’t) it will amount to £87,000. It is an interest only mortgage.
Even though I am still working quite long hours in a very low paid job, and saving money for the end of term payment as agreed with this mortgage. It will still not be enough to pay the loan in full in 6 years time, by which time I will be 72 years old. How can I carry on working until then? I am now 66 years old and should be enjoying me retirement with my husband, instead I am still working having to leave my husband at home when I should be looking after him.
In 2011 we received a letter from Silverpoint informing us of the take over of Resort Properties. We also received a letter from Resort Properties to tell us of the transfer of their assets. I guessed something was afoot.
I contacted Silverpoint in 2011 to ask about selling or renting and was given a form to fill in to rent my weeks out, needless to say nothing has come of it.
Before taking on this timeshare we had no financial worries, our mortgage was paid up, we had no debts to pay, just looking forward to our retirement in a few short years. the stress that it has caused me is tremendous. My husband has parkinsons and had to retire ear;y due to the stress which aggravated his parkinsons and made his condition worse.
I have spent £2,500 advertising my weeks for sale or rent on various websites but of course none have actually been sold or rented even though there have been a few enquiries.
I am now retired and no longer have any income other than the state pension. I am now 69 years old.

Thursday 16th June 2016 10:27 - Mr & Mrs T - Silverpoint - Hollywood Mirage

Went on a promotional holiday to Tenerife, explained we had no money to buy timeshare, they financed me £2400 to help with finance for the next 2 years and said they would review this to give me more until our mortgage was paid off in Sept 2017. This has not happened so now cannot afford to go on holiday or pay maintenance fees or indeed repayments on loan and want out of the contract and Silverpoint in general.
Was totally missold and mis represented this timeshare.

Friday 08th April 2016 09:29 - Mr. T. - Silverpoints

We were on holiday in Tenerife minding our own business when a rep came up and offered us a scratch card. Automatically he told me that I had won a T-shirt and my wife had won a weeks holiday. They took us to an office where we were greeted by a girl from the staff. I felt pressured by her sales techniques. Then she went on about a perpetuity contract. We were told we could get a holiday in any period of time, anywhere in the world. Lately we have been told to give about 10 months notice, in other words, not fit for purpose. Plus over the years the maintenance fees have doubled causing us financial problems. We could never get what we wanted i.e. No Availability.

Wednesday 06th April 2016 05:06 - Mr R - Silverpoint

I was given 1 week accommodation by Silverpoint which I had to spend 4 hours with a presentation. Straight away I told them I was not interested in time share.
He said I would like to purchase 1/6th share of Palm Beach apartments Tenerife, because it is not a time share and that I would get a good return and profit when sold in approx 3 years time. I agreed in good faith to this offer. This agent was R Fenton. Before returning to England a manager approached me (Larry Hajer) and said if I was to invest £15,800 today, he promises to give me £30,000 before December 2016. He never explained anything again about time share but it was.
I do not want to leave this to my children as I feel it is a liability, not as asset.

Tuesday 27th October 2015 03:30 - Mr L - Silverpoint

We first purchased a timeshare with Cub La Costa in 2004, We kept this and upgraded after a few years but found the increasing maintenance charges an unacceptable level.
We were approached by Silverpoint who claim to be able to offer a low maintenance option for exchanging our CLC timeshare and purchasing 3 apartments, Silverpoint offered to either sell or take back our timeshare after a period of 2 years.
Upon completion of the 2 year period we notified Silverpoint of our intention to relinquish our apartment allocation, 15 months on they have neither sold nor taken back our timeshares.
As our intention was to relinquish after a period the matter of perpetuity was never raised or discussed
In all these meeting I feel that Silverpoint misrepresented and miss sold their products

Tuesday 14th July 2015 08:07 Mr. K. - Silverpoint

Contacted initially by telephone, we purchased timeshare in Florida in 1993. Many years later we purchased timeshare in Tenerife with Resort Properties. At no time were we informed that we had a 14 day right to cancel. We paid for one of the timeshares by way of £1,000 deposit by credit card in 2009 which we now realise is illegal. The fact that our children would inherit this liability was never fully explained. We have never been able to get where we want and when. There has always been a compromise. We feel that the maintenance is too high as we can get similar holidays cheaper via the internet. No longer exclusive, we feel we have been missold in many ways.

25th February 2015 14:41 - Mr Roger F, Somerset - Silverpoint Beverly Hills Club / Hollywood Mirage

"Had studio at Beverly Hills Club but now Silverpoint has moved it to Hollywood Mirage where we were talked into buying 3 studio's for investment. It was a complete con as they refused to sell on as promised. Now due to health reasons we cannot travel abroad so are stuck with them, paying maintenance. Just want out."

28th January 2015 15:01 - Mr Robert H, Lanarkshire - RCI & Silverpoint Beverley Hills heights

"We have often been frustrated by lack of availability even when we have been prepared to be flexible on dates and resorts in a general region."

20th January 2015 15:17 - Mr Paul D, West Midlands - Silverpoint Hollywood Mirage & RCI

"It is often difficult to find holidays in the accomadation / resort or location I want at the time I want. I often feel very restricted with what is available to me as an RCI member and in many cases have resorted to booking alternative holidays outside RCI to get what I want."

17th January 2015 09:03 - Mrs Gwen W, West Midlands - Hollywood Mirage/Silverpoint & RCI

"RCI advised me during one of my many complaints about lack of available properties in the UK and Europe that owners of these said properties do not put them into the RCI spacebank as they prefer to holiday in their own properties. If you want Tenerife or the USA then fine but hardly ever anything available during school holidays in desirable resorts within Europe or the UK. RCI advised me the only way to get my chosen resort was to get up at 5.30am on the day that the window opens for that resort (24 months ahead)in order to book it before everyone else.... tried that, wasn't available... how infuriating!"

8th January 2015 13:34 - Mrs Morag S, Lanarkshire - RCI/Silverpoint Hollywood Mirage

"Often have to book at least a year in advance. Even when not looking for a specific resort only a general area."

6th January 2015 16:45 - Mrs C S, Kent - Silverpoint & RCI

"Fed up with spending pointless hours online looking for availability."

5th January 2015 15:33 - Mr Edward T, Cheshire - Silverpoint

"Forced to move from BHC to BHH with change to floating weeks but no suitable availability."

5th January 2015 14:55 - Ms Alison D, London - Silverpoint Beverly Hill Club & Beverly Hills Heights

"I purchased my 2 timeshares in 1990 and 1991 and spent many good holidays at them. But for the last 10years at least it has been difficult or impossible to find availability there. I always bank my weeks early, supposedly to get priority availability but that hasn't worked for many years. Thank you for taking up the cause."

3rd January 2015 13:19 - Mrs Janet J - Silverpoint Beverly Hills club

"We owned a week in Beverly Hills club but that has been closed so we've been offered a place in the Hollywood Mirage. We haven't agreed to accept this and haven't signed a new contract but they have still sent us new invoices. They have also changed our weeks. We have not seen the apartment they have offered us, but we know its not like for like. Any advice on what to do next would be appreciated."

1st January 2015 18:32 - Mr Richard G, Merseyside - Silverpoint

"We were mis-sold upgrade to Paradiso, deposit paid £2800.00. Have made a number of request to have these funds returned , cancellation was made within the allotted time scale… We have not received any communication from Silverpoint to date."

23rd December 2014 12:34 - Mrs Angela S, Renfrewshire - Silverpoint

"Need to get out. A bunch of swindlers. Don't know how they sleep at night."
get out of the contract with DRI. We bought from GVC when fees were low. We have 30000 points and pay in excess of £2000 a year."

22nd December 2014 22:16 - Mr Robert W - Silverpoint

"Would like to dispose of our timeshare, but understand it is very difficult."

2nd November 2014 19:41 - Mr George M, Scotland - Petchey & Silverpoint

“Joined Petchey Oct 2009, in dubious circumstances, still trying to get out. Paid around £XXXXX for an annual 140,000 points. As recently as April & Oct 2014, had talks relating to this. Now they throw at us this "perpetuity clause". Now Silverpoint cost us £XXXXX in 2012, this was to get out of Petchey and go with them. Now 2014, I have put the Studio and 1 bedroom app up for re-sale for the amount of £XXXXX. Haven’t heard from them since about the money…. As I was nearly duped into getting a section of Silverpoint called holidays who in turn in contact with Reclaim GC, who were going to do wondrous things and clear all our problems, but at a cost. I have a lot of paperwork from both situations. I know that timeshare is illegal. I require information regarding points, which we have. We pay Petchey, now MGM annual maintenance of £XXXX and keeps going up. Recently chatted with a rep from MGM and he said that I could get out in 5 years if I paid them £XXXX. Told him where to go, he them came back and said the boss said £XXXX, told him the same, this was in April 2014 in Portugal, and again in Oct 2014 was told the same, it would be 10 years instead of five. Told them where to go. We need someone we can trust. Thank you.”

1st November 2014 19:10 - Mr Steve R, Middlesex - RCI/Hollywood Mirage (Points), Tenerife

“We 'swapped ‘another place in Tenerife for this in order to move to the points system. Since then, getting exchanges to desirable resorts proves almost impossible, irrespective of in-season or off-season.”

22nd October 2014 19:55 - Mr Colin D - Silverpoint

“I'm wrapped up in the Palm Beach floating week fiasco and want to know what to do about it!!... I'd love to hear if there is a way of doing it.”

21st October 2014 22:21 - Mr Harry G - Silverpoint

“Bought 1 week in BHC in 2000 - rang Resort Properties day after signing contract to avail of cooling off period & was told that it did not apply in Spain. Completely mis-sold from the outset as could only get holidays in Tenerife ( bar one year in Florida)- I'm not working & 2 children in college makes overseas holidays impossible going forward.”

20th October 2014 14:06 - Mr Richard B - Silverpoint

“Bought into Club Paradiso 2009 with verbal assurance resale would be easy by silver tongued salesman. But after 2 years was told resale not possible because resorts had been increased but weeks had not all been sold, suggestion to improve resale option was to transfer to timeshare, which we did and are now in the same position as your many customers and are desperate for help.”

11th October 2014 15:39 - Mr Richard, Bedfordshire - Silverpoint

“They tried get me into further financial commitment.”

11th October 2014 13:02 - Mr Michael R, Leicestershire - Petchey / Silverpoint

“Trying to get out of Petchey & Silverpoint.”

2nd October 2014 14:46 - Mr Ian P, Hampshire - Silverpoint

“I have 1 week at the Hollywood Mirage, which I would like to get out of future maintenance payments.”

1st October 2014 13:59 - Mrs Sandra G, North Ayrshire - Silverpoint

“In September this year we were subjected to a sales performance by Silverpoint. Fortunately we cancelled the next day. However, we were sold Two weeks at a Club Paradiso resort £XXXX. When we cancelled the loan with Barclays we were told that the Club Paradiso Reservation as they called it was non-refundable. We paid it with our Credit Card. Please can you help us?

1st October 2014 12:28 - Mrs Amanda W, Wales - Silverpoint, Hollywood Mirage

“Just simply want out of long term contract.”

27th September 2014 18:59 – Mrs Fiona G - Silverpoint

“I would like to get out of my timeshare at Hollywood Mirage.”

26th September 2014 12:20 – Mr Stephen B, Hampshire - RCI/Silverpoint

“Forced to exchange to Heights or lose week and apartment type during RCI/silverpoint disposal/reallocation of Beverly Hills Club Tenerife. Refused access to view only available apartment. Obviously in perpetuity or for life does not apply both ways. Feel that contract was breached on their side of the table. Would very much like to know my options from an independent source.”

25th September 2014 18:37 – Mr Michael A - Silverpoint

“I refused to pay my maintenance fees in Dec 2013 for 2014 because I was informed that in the AGM to be held Jan 2014 my fixed weeks in the BHC Tenerife were to be converted to flexible weeks. I have been in correspondence ever since on the basis that I was not paying for something I neither wanted nor could use. They have only recently offered me a transfer to the Mirage and after my weeks had passed which I specifically stated as a resort I did not want. They are a company I have no desire to have any dealings with and as far as I am concerned they can keep my weeks (I am not bothered about compensation) as I want nothing further to do with them.”

24th September 2014 09:36 – Mrs Kathy C - Silverpoint

“We are thinking of giving our apartment up at Hollywood Mirage and need to know how we go about this.”

22nd September 2014 19:42 – Mr Alan R - Silverpoint and RCI

“I am told that I will have to transfer from Beverly Hills Club to Hollywood Mirage. As they are closing BHC? Am I obliged to transfer? Can I get out of the Timeshare altogether at this point? Thanks for your help!”

21st September 2014 20:23 - Mr Norman W, Aberdeenshire - Silverpoint

“We have been informed that our two week timeshare at the Beverly Hills Club Tenerife is not now available and we have been given the choice of moving to the Beverly Heights or Hollywood Mirage resorts. I have in a telephone conversation with management told them that my wife and I are not prepared to move to either of the above or anywhere else. I said that we felt badly let down and looked for compensation for our loss.”

18th September 2014 14:34 - Mrs Sheila W, Glasgow - Silverpoint

“Bought extra properties with transfer from Heritage, worried in case extra property not sold and left with money to pay.”

18th September 2014 14:30 - Mrs Karen L, Lancashire - Silverpoint

“Own 1 week at Beverley Hills club, as we can never get a transfer to anywhere we want to go, wondering what the situation is about getting rid of the week? Thanks.”

16th September 2014 09:15 - Mr David M - Silverpoint

“Own 1 week at Hollywood Mirage, Tenerife, bought about 10 years ago. I have never used it. It was bought on the expectation of a quick resale while never occurred. Would just like to relinquish and get out of the ongoing management fees.”

4th September 2014 08:52 - Mr Howard W, Wales - Silverpoint's

“I own In Beverley hills club and just been asked to transfer up to Hollywood mirage as BHC has closed”

26th August 2014 09:55 - Mr Graham W - Silverpoint

"We have two weeks at Beverly hills Tenerife, now converted to 138000 points per year Our maintenance costs have no cap and increase every year , currently 945 euro , we believe that we have been mis-sold as we were promised clean & high standards, which have not been met on many of the exchanged holidays we have had from RCI"

25th August 2014 07:30 - Mr Kenneth W - Silverpoint

"I will be retiring and will not be able to afford the maintenance fees."

25th August 2014 07:25 - Mr Jim T, Northumberland - Silverpoint (Hollywood Mirage)

"Simply want to relinquish one fixed week at Hollywood Mirage"

11th August 2014 21:45 - Mr Gary A, West Midlands - RCI + Silverpoint (Hollywood Mirage)

"I would like to know what options I have regarding getting shot of my timeshare with Silverpoint."

1st August 2014 18:54 - Mr V H, Greater Manchester - Silverpoint / Hollywood mirage

"Never been able to get the dates required. We upgraded then weren't allowed to use it till 2015. They said they would sell our other timeshare which they haven't done so yet and haven't even contacted us."

31st July 2014 14:21 - Mr J G, Lincolnshire - Silverpoint/Resort Properties

"Recent experience of bullying and intimidation over substitution of property into new 'scheme' and different resort/s. BHC to elsewhere. Relinquishment of 2 properties has resulted in a large financial outlay turning to a loss."

29th July 2014 17:08 - Mr Dennis B, Essex - Silverpoint

"Silverpoint have robbed me 42,000 and I am trying to get it back."

24th July 2014 15:37 - Mr Jeff D, Berkshire - Silverpoint / Hollywood Mirage, Crown Resort Marbella

"I was talked into an investment plan at Resort Properties (now Silverpoint) but was left with 3 weeks of unsold timeshare. I traded them for Points as Weeks were unattractive and Resort Properties did not subscribe to Points at that time. I am left with 3 weeks of timeshare maintenance that has almost trebled since I acquired them. Also RCI costs have spiralled also without warning or justification which make the whole timeshare proposition untenable. Please get me out of it!"

12th July 2014 08:10 - Mrs T - Silverpoint, Hollywood Mirage

"Want to get out of points system"

9th July 2014 21:13 - Mrs Susan A - Silverpoint

"I was sold 6 apartments as an investment in 2008, to be resold the following year. That did not happen. Then talked into buying into Club Paradise to avoid losing previous monies on the basis this could be sold after 24 months to pay off all loans. Thia has also not happened. How do I get out and can Barclays be held responsible for mis-lending."

5th July 2014 12:23 - Mr Stephen B, Lancashire - Silverpoint

"Would just like to say we can relate to previous comments here. On a visit to Tenerife in 2012 we also traded are Malta timeshare for a Silverpoint deal. We were told that we simply couldn't upgrade and that we would have to buy another timeshare for a short time and then it would be resold. The purchase price was £17,500. Of course, when we requested to sell it in February 2014 it apparently has no value. DAY LIGHT ROBBERY. Any advice would be most welcome."

25th June 2014 23:00 - Mr Graham H - RCI / Silverpoint, Beverly Hills Heights

"Owned and been a member of RCI since 1995 !! Mis-sold at outset !! Told could go anywhere in the world and fees would remain minimal !! COMPLETE AND UTTER LIE !! End up going back to....you guessed it.....Tenerife !!! Surely we have a case for compensation ?????"

20th June 2014 09:48 - Mr John C, Surrey - Silverpoint, Palm Beach Club, Tenerife

"Like so many of the people listed on the left we owned a timeshare in Malta which we were not very happy with. On a visit to Tenerife in 2012 we were offered a deal by Silverpoint reps to exchange our Malta timeshare for one at The Beverly Hills Club. We were very grateful at the time. We were advised of an investment package whereby we purchased two further weeks for £25000 on condition they would be sold after two years. For this investment Silverpoint would pay us £4000. After two years they refused to buy back the timeshares saying that they weren't worth anything. We now find ourselves with three lots of maintenance fees and no where to turn. We were definitely mis-sold the timeshares and as others have stated Silverpoint are only interested in selling you a larger more expensive package. We cannot see a way out so would appreciate any advice. I strongly feel that this form of pressurised selling and duping innocent people out of their hard earned savings should be against the law."

19th June 2014 17:56 - Mrs Jacqueline N, Northumberland - Silverpoint, Beverly Hills Club

"They are transferring me into Hollywood Mirage from Beverly Hills Club."

18th June 2014 15:22 - Mr Haydn W, South Wales - RCI, Silverpoint, Beverly Hills Club and Palm Beach Club, Tenerife

"In Nov 2000 I foolishly believed a timeshare investment presentation by Resort Properties and bought 2 weeks at Beverly Hills Club, Tenerife for £10,700. The weeks where number 32 and 33 (mid-summer) and we knew we could not use these dates but could bank with RCI and exchange until our Unit (i.e. investment) was resold by Resort Properties (which we contracted and paid to resell). After 3 years of chasing and writing and complaining that they had not resold they finally offered that they would buy the unit back at £3900 for the 2 if I transferred to 1 week at Palm Beach Holiday Club and paid a further fee. I accepted reluctantly to avoid paying further maintenance fees and have used or banked and exchanged Palm Beach since 2003. However,I have now received AGM documents which have Special Resolutions to change the PBHC constitution and have all fixed week units changed to floating weeks and to virtually sell off or hand over 75% of the resort to non members (or a Spanish Co.). I have all the original documents available to back my belief that I was originally mis-sold by Resort Properties i.e. a deposit was taken at the point of sale and it was sold as in perpetuity. I look forward to your reply."

18th June 2014 12:08 - Mr George B, Kent - Silverpoint, Beverly Hills Club

"I did have ownership of an apartment for weeks 51 and 52. As you are probably aware, Silverpoint have taken our apartment from us in an unethical way and offered floating weeks at another complex, which is completely unacceptable. What can be done ?"

15th June 2014 23:11 - Mrs Lisa M, Merseyside - SilverPoint, Hollywood Mirage, Beverly Hills Club & Beverly Hills Heights.

"We have 6 timeshares which were sold to us at the same time and we have always known we were mis-sold. I would be grateful for your help in this matter. Kind Regards. Lisa M"

15th June 2014 16:41 - Mr Lynda O - Silverpoint, Hollywood Mirage

"Need to get rid of my 2 weeks due to changes in Silverpoint's rules"

12th June 2014 14:18 - Mrs Jane M, East Sussex - Silverpoint, Hollywood Mirage

"I originally owned at Palm Beach Club Tenerife. The sales rep said if I moved to Hollywood Mirage it would sell a lot quicker. That was 4 years ago. I am a widow and I can't afford to keep the timeshare."

9th June 2014 07:06 - Mr Patrick O, Yorkshire - Silverpoint, Beverly Hills Club, Tenerife

"I own five weeks at the Beverly Hills Club, four of them in the Penthouse Suite. I feel that I have been well and truly shafted by Silverpoint and would welcome your help"

6th June 2014 20:27 - Mr Richard S, Tyne & Wear - Silverpoint, Hollywood Mirage, Tenerife

"We bought 23 years ago and hardly use it now. How can we dispose of it and stop paying fees, as we can't afford payments."

3rd June 2014 19:32 - Mrs M H - Silverpoint Club Paradiso / RCI

"Pressured to purchase 9 units by Resort Properties as an investment, to be sold within year 2008. £20k cash. Then told units wouldn't sell in 2009. To try and get money back, we came severe pressure to take on and upgrade to Club Paradiso £23k - this financed via Barclays Bank. No checks etc made loan was instant. (Always wondered if Barclays could be held accountable in some way) and we were assured we could resell in 2010. This didn't happen, then Silverpoint came back and said the resales were the following year. We are now being told 2015. In between pressured to join scheme with RCI, so members since 2005... Like all others here, extreme sales pressure, mis-sold, lied to, increasing fees... not good."

27th May 2014 20:46 - Mr David H, Sussex - Silverpoint Hollywood Mirage

"Original documentation & contract states apartment is guaranteed for specific weeks. Now Silver Point requires a request be made up to 12 months in advance with no guarantee of availability."

24th May 2014 14:31 - Mr Stephen B, Leicestershire - Silverpoint, Beverly Hills Club

"Have been informed my apartment is no longer available after this year and I am to be moved to the Hollywood Heights, which I declined. I was advised I would still be required to continue paying my maintenance fees and I can't just walk away from my contract... Where do I stand legally"

17th May 2014 14:55 - Mr James R, Cheshire - RCI / Silverpoint, Hollywood Mirage

"Hi ever since buying shares with RCI all we seem to do is pay fees and have very little holidays. This is because normally they say book a year in advance we try this and we are told its to soon. Then when we try nearer to when we want to go there never anything available."

14th May 2014 20:56 - Mr Thomas M - Silverpoint, Beverly Hills Club

"My wife recently passed away and Bevetly Hills Club no longer appeals to me. Just want out."

12th May 2014 18:12 - Mr Paul E, Hampshire - Resort Properties/Silverpoint

"Would just like to get out."

10th May 2014 22:38 - Mrs Joyce A, Gloucestershire - Silverpoint, Beverly Hills Club, Tenerife

"Wondering if it would be a good time to get out of our timeshares! Feel things are not moving in a good direction!"

10th May 2014 21:50 - Mrs E W, Shropshire - Silverpoint Beverly Hills Club

"I am now told I am being transferred from BHC to another resort. I don’t want to transfer, how can I get out of this mess?"

9th May 2014 18:01 - Mr Philip T - Silverpoint, Tenerife

"Too much money for maintenance fees. Not enough availability when you want it."

5th May 2014 10:18 - Mr Gareth P, South Wales - Silverpoint, Tenerife

"We have been mis-sold with our timeshare. They told us if we transferred from La-Pinta to Silverpoint that we could sell our timeshare no problem. What a joke! Now it's caused major family problems and now they are taking even more money from me. I WANT OUT as soon as possible!"

28th April 2014 14:22 - Mrs Susan I, Notts - Silverpoint Beverly Hills Club & Beverly Hills Heights

"I was mis-sold two timeshares. Retired and have no money."

25th April 2014 10:54 - Mrs M M - Silverpoint

"Now being forced to move to BHH which is not particularly suitable - and have to book 24 months ahead which is totally unreasonable. Also personal circumstances have changed."

20th April 2014 19:47 - Mr Raymond C, Midlothian - RCI / Silverpoint

"We have been misled by sales promises made by a Silverpoint sales manager during his sales promotion to us. We purchased 1 week at 3 separate apartments and were told that this special deal would allow us to pay off our finance on our 1st week, which we purchased previously. We have taken out a finance agreement arranged by Silverpoint from Barclays for £22000 over 10 years over and above the £6000 we paid for our first week. We have also now been informed that these apartments have maintenance which will be due at the end of each year, and we think this will be over £2000 and this was never what we thought we'd been sold. We can't afford the finance never mind the maintenance fees, and feel we've been lied to. We don't know who can help but hope you can..."

17th April 2014 15:44 - Mrs Alison H, Devon - Silverpoint, Beverly Hills Heights

"We wish to sell or get rid - have been trying for 10 years…. They promised would sell instantly. Do I have to pay maintenance on this unused apartment?"

7th April 2014 16:49 - Mrs Lynn S, West Yorkshire - Silverpoint

"I want out of the timeshare agreement. I cannot afford to pay the maintenance fees and use the weeks."

31st March 2014 21:46 - Mrs Meryl E - Silverpoint Beverly Hills Club

"Interested in how you arrange release from my contract."

31st March 2014 18:13 - Mrs Maureen G, Northern Ireland- Silverpoint Beverly Hills Club

"I have been informed that I have to transfer from Beverly Hills Club to Hollywood Mirage... What are my options?"

31st March 2014 15:10 - Mr John D, Glamorgan - Resorts Properties/Silverpoint, Hollywood Mirage

"I believe I was mis-sold a time share when I visited this resort"

29th March 2014 14:51 - Mr Thomas M - Silverpoint Beverly Hills Club

"Been told my apartment no longer exists and have to pay £10,000 to change to floating weeks! Not happy with these chancers."

24th March 2014 13:06 - Mrs Iris D, Kent - Silverpoint Tenerife

"Tired of facing heavy sales talks. Cannot get availability we require. Tired of paying expensive fees."

19th March 2014 12:51 - Mrs Carol B, Shropshire - Silverpoint Beverly Hills Club

"Just want out of this timeshare. I know i won't get anything back given up on that a long time ago. All i want to know is how to get out…"

18th March 2014 23:58 - Mr H V - Silverpoint, Hollywood Mirage/Beverly Hills Club

"Silverpoint offered to take my previous timeshare (in Barbados, since 2005) off us in 2012 by "giving" us a unit in Tenerife and putting another two in our name which they would then sell in 2013 and give us the money from them to repay the loan which they took out on our behalf to pay for the two units. In 2013 they told us the two units would NOT sell and took them off our hands for an "upgraded" unit which they assured us would sell by Xmas 2013 - of course it hasn't and they forced us to take out a further loan for this! So we have over £30K of debt for nothing - they have totally lied and misled us - I want my money back to repay the loans - they have mis-sold and need to be sued."

17th March 2014 10:58 - Mr L D, Essex - Silverpoint, Beverly Hills Club, Tenerife

"Has been changed to floating weeks in Beverly Hills Heights and Hollywood Mirage. Want out."

9th March 2014 11:10 - Mr Terence P, Cambridgeshire - Silverpoint Beverly Hills Club

"Same old story, we are being moved to a different apartment and we want to know our options?"

3rd March 2014 09:36 - Mr Ken T - Beverly Hills Heights, Silverpoint

"The issues I have are all the things listed on your website. Vastly inflated fees, mis-sold weeks and now being forced in to floating weeks. This is not what I signed up for."

28th February 2014 12:34 - Mr Mike H, North Humberside - Silverpoint Hollywood Mirage

"I would like to hand back my timeshare as I can't use it through ill health and they say I can't sell it."

22nd February 2014 - Mr Ian F, Hampshire - Hollywood Mirage, Silverpoint

"My parents purchased the timeshare 20 years ago. On my father’s death the timeshare passed to us. We are unable to use it as the week does not coincide with school holidays. We have been told that they are not interested in buying it back and are generally unhelpful. My parents did not realise that we would never be able to stop paying maintenance fees, they did not understand the implications of timeshare and were pressured into purchasing when they met a sales rep on the beachfront. When they did use the timeshare they were harassed by sales reps every day until they went to yet another hard sell meeting. These people are totally unscrupulous."

18th February 2014 - Mr Milan B - Beverly Hills Club, Silverpoint

"I am getting heavy pressure from Silverpoint to swap my BHC apt and to accept something else at BHH or Mirage. I've been told I have no choice. If I don't accept the arrangement then it will happen regardless and I could end up with another week? XXXXX is the Silverpoint rep and I have never had any reason whatsoever to trust a single word that the sales teams say. They simply want to sell to earn bonuses. My question is why are they in such great need to get me out of BHC? What are they up to?"

18th February 2014 - Mr Steve L, Midlothian - Silverpoint

"Unwanted changes from apartment ownership to floating week at another part of the resort. Mis-sold from the start."

17th February 2014 - Mrs Linda J, Perthshire - Beverly Hills Heights (Silverpoint)

"I have to agree with all of the reasons stated on this page and the majority of comments made by other time share owners. Owning a time share causes nothing but stress, financial pressures and no way out particularly as you get older and financial and health circumstances change."

16th February 2014 - Richard H, Gloucestershire – Silverpoint, Hollywood Mirage

"We purchased 4 timeshares in 2009 via a Barclays Finance Linked Loan from Resort Properties on the basis that they would be a good investment! In 2010 we decided we did not wish to keep them but in were persuaded to realign to 2 including a 3 bed and paid out even more money. We have never used the timeshares or the points and wish to divest ourselves of them ... and to save the maintenance fees of over 1000 euros per annum."

12th February 2014 - Mr Jon M, Northumberland - Silverpoint

"We were approached by a scratch card seller who initially got us into this timeshare. Then every time we went for a holiday we were forced to spend many hours in their office where they coerced and persuaded us to upgrade until we ended up on a points system. We find this now totally useless and cannot use it under our present circumstances. We told them last year we wished to cease paying and using it, but were told we had to keep paying. We now have decided not to send any more money but are getting letters demanding money and interest.

9th February 2014 - Mrs Gill P, Derbyshire - Beverly Hills Club, Silverpoint

"They are trying to get us to move to Hollywood Mirage or Beverly Hills Heights on floating weeks. We do not trust anyone anymore after our dealings with the resort and now Silverpoint as every time they try to sort our problems out they want more money off us... and offer us promises they don't even intend keeping. We got stuck with Beverly Hills Club as it came in a so called package to get the one we wanted, which we had to sell on because we ended up with 3 timeshares. They sold the best timeshares and we got stuck with the one we didn’t want in the first place we could not use so we have to keep banking it with RCI. I really could go on and on we do also own in Club Paradiso and the maintenance has gone up yet again this year. A floating week doesn't really help because it’s the flights on top of the fees that make it a really expensive holiday. Can you help?"

8th February 2014 - Mr Ralph V, W Midlands - Silverpoint

"Paid thousands. Want out - and compensation"

6th February 2014 - Mr Jason C, Wales - Hollywood Mirage / RCI points

"Silverpoint advised to change to RCI points as we're not using due to high cost of flights. Now very high maintenance fees. We were told when we bought we cannot lose, as we can always resell. Not true!"

5th February 2014 - Mr Edward C, County Durham - Hollywood Mirage & Beverly Hills Club

"We have had 3 week’s timeshare since 2006, but my wife and I are in poor health and find it hard to travel. I have informed the company on numerous occasions that we can no longer afford the fees they demand. None of our children have any interest in the timeshare. Please can you help us?"

3rd February 2014 - Mrs Amanda L, Yorkshire - Beverly Hills Heights

"Purchased a timeshare many years ago and now looking to get out. Worries surround perpetuity and rising costs."

26th January 2014 - Mrs Lydia F, Yorkshire - Beverly Hills Club

"This wasn't even the one originally sold to me! My paperwork is for Palm Beach. Silverpoint changed it - or rather Resort Properties did. The whole package was mis-sold. I was told it was not timeshare and that there would be no maintenance as it wasn’t timeshare. Surprise surprise, the bill comes for maintenance - and of course this goes up every year."

22nd January 2014 - Mrs Gail M, Somerset - Hollywood Mirage Tenerife

"Promised we would be able to sell on and make money. Instead we are paying ever higher maintainable and unable to get any choice for our points"

14th January 2014 - Mrs Tracy M, Essex - Beverly Hills Club

"Not happy with changes to floating time.. Owners since 1987... Had enough of them moving the goal posts."

8th January 2014 - Mr David M, Cleveland - Hollywood Mirage & Paradiso

"They changed the contract. Also mis-sold. We bought multiple Hollywood properties as investment then were conned into going into Paradiso whilst paying extra, bought pre-build. Told we could sell within 2 years of completion. That was in 2002... Numerous other complaints too much to list here"

12th November 2013 - Mr & Mrs S, Beverly Hills Club

"My partner and I purchased timeshare from Silverpoint in December 2011. We paid £10,809.00 for week 34 at Beverly Hills Club. It came with 66500 points (these have since been surrendered and all dealings with RCI terminated). We didn't want Beverly Hills but were promised we could use the points to stay anywhere we wanted to. We asked to buy at Palm Beach Club and were told it was no longer available but we could use our points to book at Palm Beach. We have been unable to use any exchange and feel we were sold down the river. Please help us to escape this nightmare if you can. Our maintenance bill has just arrived for 2014 and the price has gone up again ...We are past members of RCI. We are desperate to get rid of this awful situation and would welcome any help you can offer. Thank you"

10th September 2013 - Mr & Mrs D-H, Resort Properties & Club Paradiso:

"We initially purchased 4 weeks of timeshare in 2007 with Resort Properties, Purely on a investment basis. We were promised that the properties would be sold within 12 months this never occurred. We than tried to surrender our timeshare to no avail. We were then informed that the only way to dispose of the timeshare would be to upgrade to Club Paradiso, at a further substantial cost to ourselves. We have no trust in the re-sale program of this timeshare. This has been both a financial and emotional nightmare from start to finish. And one we wholeheartedly wish we had never entered into."

27th August 2013 - Mr & Mrs B - Beverly Hills Heights

"My wife and I attended a presentation in Tenerife and were convinced that the concept made both economical and quality sense. Our purchase at the Beverly Hills Heights has provided us with good quality holidays but at an ever increasing price with the threat of perpetuity not 25 years as indicated to us at the presentation. "

23rd August 2013 - Mr L - Palm Beach Club, Tenerife

"In 1986 whilst on holiday in Tenerife I attended a presentation in my hotel. My wife and I were invited to the Palm Beach Club the following day to see the apartment. We purchased in 1986 and have subsequently to our cost found that most of the information given was false. I consider that we were mis-sold, mis-informed and misled as to the advantages of the Timeshare. When in 2009 the fees were almost doubled I refused to pay them and subsequently put the apartment up for sale only to be scammed on a number of occasions, including a visit to Spain. Cost of excess of £700.00"

4th July 2013 - Mr & Mrs G - Hollywood Mirage & Club Paradiso

"When we acquired the Club Paradiso we were led to believe it was the "Jewel in the Crown" of Timeshares, as good as "Gold in the Bank". Try to sell it... a very, very different matter! "

These are a just a small selection of the issues recently reported to us by other Silverpoint / Resort Properties Timeshare owners. To report your own experiences and see how we can help you, please complete the Timeshare Release Wizard now