Solve your RCI Timeshare Problems

Name: ECC Timeshare Free Timeshare Claims and Fees Calculator
Brand: Timeshare Release
Availability: InStock
Rating: 5 (1 reviews)

Read Reports from other Timeshare Owners

At TimeshareRelease we receive cries for help from many RCI Timeshare owners every week - and we have published below a selection of recent comments/reports. All these RCI members came to us for help in disposing of their Timeshares and releasing themselves from ongoing fee liabilities.

If you would like to see reports from Timeshare owners with other groups, please see: Customer Comments

To report your own experience and/or to find out your options for getting rid of your own Timeshare problems and potentially claiming compensation, please complete the short TimeshareRelease enquiry form now

21st February 2017 - Mrs B – RCI Diversified

"First bought in 2009, paid full amount by credit card. Paid £3,000. Six months later had a phone call offering another 20,000 points for £800 plus. This contract was over 50+ years which we have found out is illegal. My husband has health issues and we are no longer able to use it plus m/fees are too high.”

21st February 2017 – Mr & Mrs P – Atlantic Garden Fuerteventura / Grand Holidays Club / RCI

“We were approached in the street adjacent to the hotel. The initial meeting was quite intense and took approx. 3 hours. They told us that we could take holidays anywhere in the world and would only pay a flat rate, regardless of location for the accommodation. We were given breakfast and at the end of the meeting, champagne. We were told that if we didn’t use the facility we wouldn’t pay maintenance fees. We were told that we could exchange weeks, but this never happened, we were told that we cannot swap directly. We have never used the facility.”

15th February 2017 - Mr & Mrs S - Infiniti Points/RCI

“First purchased in 2010, Infiniti Points in Tenerife, used the system for initially but maintenance fees have become too expensive. In 2012 went to Portugal and told them we wanted out of the timeshare. Were told that if we paid another £3,714 we could surrender our timeshare is 5 years with no penalty. What happened was they sold us another timeshare and this would not terminate our original agreement. We were scammed.”

17th January 2017 – Mr & Mrs J – Anfi & Cala Pi / RCI

“We were sold the product in perpetuity… weeks and points followed by several upgrades. We have since realised that what we were sold is contrary to Spanish law. Whilst on holiday we were approached to sell our existing timeshare and buy Cala Pi. On holiday at Anfi we were also approached to buy timeshare at Monte Anfi. Later on we exchanged Monte Anfi for Anfi Beach. Always approached to upgrade/re-buy etc. This is a part of each holiday as a rep is always assigned to try and review our holidays.”

9th January 2017 – Mr & Mrs N – Anfi Beach Club/RCI

“While on a family holiday we were invited to visit a resort and were told we would be able to swim in the pool and enjoy the beach. This did not happen. We saw a video regarding the complex and how it all began. We were sold a timeshare and we did not know it was a timeshare.”

9th January 2017 – Mr & Mrs H – Diamond Resorts

“(1) Informed that we would always have enough points to have 2 week holiday at a resort of our choice. (2) Informed that we would have priority over others when booking with regards to being put into newly refurbished apartments etc. This seemed to be the opposite as we always seemed to get put into older accommodation. (3) Told that we could transfer points to be used for flights, but not that this could only happen in low season. This is not of any use if you have a child of school age. (4) The list of available resorts on-line is extremely limited, need to be a platinum member to get priority booking, which entails purchasing more points. (5) Being expected to attend a meeting during every holiday. Using up our time and being pressurised to purchase more points.”

7th January 2017 – Mr D & Mrs P – Silverpoint/RCI

We purchased in 2012 after a lengthy and pressurised sales presentation. We were told that we would be able to exchange world wide at anytime. We have since found that this is untrue and you can only exchange where the company wish to send you which is extremely limited. We feel we have been misold and wish to claim compensation and terminate the agreement.

3rd January 2017 – Mr & Mrs E – Club La Costa Fractional

“We asked at least 4 times could we get out at anytime without any problem re payment and were told there was no problem. Any holiday apart from one has been more expensive with CLC. Points system seems to make very little difference to the price. We were not advised as far as we were aware of any cooling off period. Very very pressured to buy – not even being “allowed” to go to feed small children. Used the product once only – not impressed.”

3rd January 2017 – Mr & Mrs S – Club La Costa

“Finance was taken out immediately with no time to go away and think about it. Pressure to take it out straight away. Places in the brochure were not actually included in our package after booking to go there and told at time of purchase that they were. We were not informed of a cooling off period or that our fees would increase. Only used 4 times and first time we booked a lodge, when we arrived we were put in a room and was told the lodge was extra again after being informed at initial meeting and purchase that they were included. Was told it was a cheaper way of having holidays as opposed to booking a travel package but actually after you pay all the extra hidden fees that is not the case.”

2nd January 2017 – Ms B – Infiniti Points (MGM/Petchey)

“I ‘won’ a weeks holiday. I felt pressured to buy. 60,000 points per year to use at my discretion (which I was not informed I would have to pay for after the first 2 years of ownership of points). I feel I was not given the correct information about point and fees. Have not used the product since signing the contract. Was lied to and cheated out of my money. Not given enough time to review the contents of the agreement before signing. Part payment on day of signing and final payment one week later, with no 14 day cooling off period.”

30th December 2016 – Mr & Mrs W – Heritage Resorts/RCI

“Approached on promenade with raffle tickets and a prize. Taken to Heritage resort headquarters Matchroom by taxi. Shown luxurious accommodation at two or three sites. Told that Monarch airlines flew out of Cardiff. Pressurised into paying a deposit that day. Promised free holiday with flight from Cardiff, which did not materialise when we contacted company. Actual properties we are able to stay at were not of the same standard as those shown to us. We were not told of perpetuity. We were not told that maintenance fees would increase every year. Were told that we would get money back from timeshare (repeatedly).”

12th December 2016 – Mr & Mrs L – Anfi / RCI

“During a welcome meeting at a different resort in Gran Canaria we were given the opportunity to see round the Anfi Resort. Once there we were given the "hard sell" over a period of 5 hours. When we agreed to buy we had to pay a 10% deposit on that day. A further payment was to be made one month later and the full balance paid a further month later. All paid off within 2 months (not 3 months) No mention of a cooling off period. It was sold to us as an investment and could be re-sold back at any time without difficulty and the value would increase over the years. When a year late we bought an upgrade we were verbally told that this was not a perpetuity - that the contract would cease at our deaths. We were told it was in our interest to have a "floating " week rather than a "fixed" week as we could then take holidays at any time. We were also told that RCI membership would give us even more flexibility. Maintenance fees have risen over our membership at an increasingly high rate not at the rate of interest as initially told.”

18th November 2016 – Mr W & Mrs K – RCI Points

“Never informed of length of contract not informed of increase of yearly fees informed that it was an investment easily sold- not told of costs involved. Deposit paid on the day as requested. Claims of usage was found not to be true. Availability of resorts, much overstated.
Time limited on review of paperwork or purchase was pressurized to sign.”

Tuesday 25th October 2016 - Mr and Mrs H – RCI Points

“We first saw an advert in a newspaper and then continued with lots of phone calls. We were invited over to Tenerife for a free holiday and were talked into purchasing two weeks with RCI. We were told it would increase in value. There was no mention of management fees increasing annually and by what amount. Meetings lasted approximately 4-6 hours. Deposits were paid by credit cards an balance by bankers draft. We were told we would get luxury holidays with RCI but they were rarely available. Reps told us by buying additional RCI points would increase our chances for luxury holidays but his never happened. We feel that this was mis-sold to us.”

Monday 24th October 2016 – Mrs S M – Grand View Las Vegas / RCI

“We were on the first day of our holiday. Approached by a rep who offered free tickets for shows in return for timeshare presentation. We were orally given the following information during the presentation.
* Hundreds of destinations worldwide - cheaper than via travel agents.
* All accommodation would be 5* top class
* Hotels would be cheaper via RCI
* Cruises would be cheaper via RCI
* Overall better holidays choice at much cheaper cost
* Our timeshare was decided, could be sold easily at higher price, i.e. it was an investment.
We stated a few times that we didn’t want to proceed but they kept reducing the costs and told us they would give us one week one, two weeks the next and so on. We were told it could be willed to our children. Told we had to decide that day. We were not informed verbally of a cooling off period. We had to initial a document saying we had read everything but we were never given anything to read.
*Finance was offered and encouraged.
*We had to pay deposit on the day.”

Thursday 29th September 2016 - Mrs R – Anfi/RCI

“I first came into contact with Anfi whilst holidaying in Gran Canaria. We had holidayed in Gran Canaria for several years and been aware of lots of people employed by Anfi to bring tourists to the resort in order to persuade them to buy into what was the 'Anfi Holiday experience'. On a rainy day in 2006 we decided to go along to have a look having been promised a free lunch and gifts. My friend Mr K and I then bought a weeks holiday in Anfi Beach for £12,000. We were told this was an investment which would rise in value and that the weeks holiday was in such demand Anfi would buy it back at a profit in the future. We were also told that if we didn't want to use our week in the apartment we could travel anywhere in the world through RCI and stay in 5* resorts. In February 2007 we went to Anfi and one of their representatives Jayne Knights came to see us. She showed us around several apartments and suggested that now we were on the 'points' system and with grandchildren arriving - more points meant more holidays.”

Monday 19th September 2016 – Mr & Mrs O - RCI Vacation Village

“On the 1st day of our holiday we were invited to go on a hotel/resort tour. When on this we were told how joining RCI holidays would be cheaper and more enjoyable than any package holidays. We were shown around the resort and promised the sun, moon and stars. By the end of the day *6/7 hours later* it came to the money end of things. We felt very pressured into buying this timeshare. When we left we felt very unsure at what we did. We enjoyed the rest of the holiday and looked at this later. Now we feel very pressured by these people. Our finances don’t look too good down the road if we continue this. We more or less need out of this financially speaking”

Friday 05th August 2016 12:06 - Mr & Mrs H - MGM + RCI Diversified

With our Portugal timeshare, we were lured with a scratch card win & taken to CPO. We were told the purchase would be an investment but which in reality is a liability. We have not been able to sell the timeshare or dispose of the maintenance fee liability. It was inferred that the maintenance fees would increase with the rate of inflation which is not so. I was told that only timeshare owners and their guests would be able to enjoy resort facilities and then discovered that anybody could use the facilities, paying less than the members had to pay for annual maintenance fees. The resort closed in Feb 16 and we were told it was due to maintenance, however this was not the case and was told to bank our week and then when we come to use it we have to pay RCI to go somewhere else.
We have children and we do not want them to have to worry about having to find the finances to pay yearly maintenance. With regard to points we struggle to find suitable holidays for the number of points 60K that we have and we were led to believe we would be able to get a number of holidays each year. That is not the case. We recently received a letter from FNTC asking for an additional £228 re a court ruling in Spain for Sunset Beach Club which we had to pay otherwise our account would be blocked. When questioned, they said it was for Spanish tax assessment 2009 – 13. We had no idea we were connected with this resort. Since MGM have taken over Petchey, we have had 2 years of problems. We are made to attend presentations where they ask us to convert to points for more money, it is very uncomfortable.

Monday 04th July 2016 02:07 - Mr P & Mrs E - RCI Points /Diversified

We were originally contacted by a firm of solicitors in Spain suggesting we could have a free holiday in Spain. We didn’t react for about 1 year as we already had timeshare and at the time were happy and using it. Leisure Marketing then contacted us suggesting they could buy our timeshare if we took the holiday. Upon arrival we quickly realised they were taking our timeshare and in return we were buying points in RCI, but with a rep chasing us almost every day during our stay, we felt we had a reasonable deal.
However due mainly to our ages/airports etc we have never used the points and are not likely to. Mrs E or my daughter would not be interested so I feel it has become a liability.
We are now aged 79 and 74 so cannot really afford many holidays.
Also the fact the agreement lasts for/in perpetuity does not seem logical.
I have always paid all my management fees because I realised if I did not, I would probably see the bailiffs at my door.
We were of course promised holidays anywhere in the world. I cannot remember whether we were given a cooling period.

Tuesday 21st June 2016 01:21 - Mr & Mrs L - RCI

Deposit paid
Told we could have a holiday anywhere we wanted but that never happened.
Not told that maintenance fees would increase yearly.
Unable to re-sale
Not informed of cooling off period

Friday 05th August 2016 12:06 - Mr & Mrs H - MGM + RCI Diversified

Monday 04th July 2016 02:07 - Mr P & Mrs E - RCI Points /Diversified

Tuesday 21st June 2016 01:21 - Mr & Mrs L - RCI

Deposit paid
Told we could have a holiday anywhere we wanted but that never happened.
Not told that maintenance fees would increase yearly.
Unable to re-sale
Not informed of cooling off period

Monday 16th May 2016 12:04 - Mr & Mrs W - Sunset Beach Club Diversified RCI Points

First purchase 2004 Club Greece, quite happy.
Converted to RCI points 2008/2009. Quite happy until Diamond Resorts took over.
2013 Invited to Crown Resorts where they convinced us that buying Diversified pure points we could exit Diamond Resorts (20,000 points).
2015 Invited to Sunset Beach Club where we were convinced to buy Fractional and 30,000 RCI points because they had an earlier termination date which we realise now is not the case.
Disillusioned with rising maintenance fees and unavailability of desired accommodation.

Tuesday 08th March 2016 05:15 - Mr & Mrs P - Burnside Park Hotel + RCI Points

1. Having been on holiday at Burnside Park Hotel in 1995 and 1996 my wife and I were persuaded to purchase a timeshare cottage by GVC in 1996.
2. In 2005 we were again persuaded by RCI to convert to RCI points and also purchase additional points.
3. With 100,000 RCI points per year we were happy to take a high-season, top quality sleep 6 cottage each year. This met our family needs well and served us for several years.
4. By 2008 we were experiencing difficulty in obtaining holidays of our choice, as promised. Maintenance fees had risen to a burdensome level and we were not getting any holidays. The last time we were able to use Burnside, after several years without was in 2009. The holidays we have taken have been at the worst resorts (Dyserth and Scandinavian Village, Aviemore) or we have used points expensively for long weekends/flights.
5. Now we can obtain no holidays whatsoever from RCI points despite paying £480 per year Burnside maintenance fees, booking fees and points maintenance fees.
In summary we were pressured into purchasing and extending a time share agreement which worked acceptably for a while but which is now operated in a dishonest fashion to our complete disadvantage and considerable expense.

Monday 11st April 2016 04:26 - Mr & Mrs M - RCI Pure Points

On holiday in the Bel Air approached to purchase RCI points. We bought (in 2007) 90,000 pure points at a cost of £10,000. We did not get a 124 day cooling off period and paid the full amount over 3 days, at their request.
Over the years we have used RCI holidays did have trouble getting the weeks or places we wanted.
Each year the maintenance fee has gone up. £720.00 now £1,139.00. Where do the fees go to if we do not have a named timeshare?
We are both retired and our RCI holidays cannot forefil.

Wednesday 02nd March 04:50 - Mr & Mrs C - RCI Points

We went to an RCI office in Tenerife and spoke to someone about our disappointment with Eze Group. They made arrangements for us to be picked up at our hotel to see how easy it was for us to get out of it. During our visit we were informed that they could get our money back through section 75A. We had to purchase RCI points and pay money up front. We were told categorically – in fact promised that this could be achieved and that we would be compensated for the way it had been sold to us. We paid a deposit of £2000+ by credit card and made a further payment of £7500 on our return home. We did not get a cooling off period. We feel we were misrepresented by them and were unable to get any money back. We have had one week using the points in Lanzarote and felt the accommodation provided was very run down. We have tried to speak to the person who dealt with us but to no avail.

Wednesday 03rd February 2016 07:08 - Mr & Mrs L - RCI Points

Not flexible.
No availability
5* - No - 2-3*
Had to move for 2nd week.
Can't book more than 12 months in advance.
Went to points to get better holidays - not so.

Friday 04th December 02:16 - Mr H - RCI Points

When approached offering a free holiday in Span in 2007 we went to Calahonda and purchased timeshare points, we upgraded in 2008 and 2009.
Involvement of children was never explained, maintenance cost are too high, increases not explained.
We have found out since same holidays are much cheaper on the internet and are readily available.
We were unable through RCI to get availability.
We have found this to be a very costly and frustrating exercise.
We would have got involved if we knew then what we know now

Wednesday 25th November 09:54 - Mr & Mrs T - Diversified RCI Points

Approached 8/8/2011 by holiday world rep.
After a 3 hour meeting we were walked around the Polynesian Hotel & promised this standard of accommodation world wide:-
Lack of availability
Lack of subsidised flights
High % of increases in maintenance charges
Poor quality accommodation
We were both promised all of the above (except the large increases in maintenance charges) and they have failed to deliver on every occasion. We were promised we could re-sell easily or they would buy them back. None of which is true. Maintenance fees would only ever increase with inflation - again untrue.
No time to view the agreement properly as they continued the hard sell tactic + we do not want to leave our 3 children this burden, as this was never explained.
When taking out the additional timeshare they promised to rectify our greivences and again this has not happened.
we feel totally misled by the empty promises and hard sell attitude.

Monday 5th October 2015 11:17 - Mrs B - RCI Points /Diversified

Lyn the Diversified rep came to the apartment mid morning. My 80 year old friend and I were taken along the coast to a small bar where she proceeded the friendly chat for 1 1/2 to 2 hours then we were taken to the office and the sales pitch started during which I was told that RCI had put money into a pot for people that had been sold other holidays which I had to show proof of payment of. They discounted £2,000 from cost of new acquisition because of this. I have since been told there was no pot. Sitting on my own with the sales team for approx s 1/2 hours I felt the pressure and ended up buying and paying the deposit there and then of £2385 by credit card. Since receiving the RCI holiday brochure I feel that it will take 3 year of fees for maintnence and points to enable me to have a holiday in a good resort in the summer period. I have never used this as this is not an assett I do not wish to leave this to a family member. I am a widosed lady of pension age who was on my own during the sales pitch.

Monday 05th October 2015 10:25 - Mr & Mrs T - RCI Points /Diversified

We feel that we have been missold through Club La Costa.
We were misrepresented by Diversified who bought us out of Club La Costa but missold the exchange points.
Thorough;y disgusted with all the lies we have been told by both Club La Costa and Diversified.
The places we have visited have left a lot to the imagination - one overlooked the rubbish bins.
We do not want to leave this liability to the children to deal with.

Thursday 25th June 2015 04:15 - Mr.G. - RCI Points

Contacted by phone and mail with offer for holidays at cheap prices. Pressured for close of sale by WHO (World Holiday Ownership) on day and deposit taken. Maintenance fees have escalated over time and perpetuity not explained fully which has not allowed us to sell the timeshare as a profit making asset as sold to us.

Thursday 11st June 2015 10:35 - Mr C & Mrs H - RCI Points

We were contacted by a company called Golden Travel offering us “cheap” holiday at Sunset Beach Club, Benalmadena, Spain. They said we would just need to attend a 90 min holiday presentation with no obligation to buy. The actual presentation took more than 5 hours and we felt pressured into buying the package. We asked for time to consider the offer but they stated it was a special price deal that would not be available at this price at any other time. We were pressured into paying a deposit at that time with the balance due in 4 separate payments. We were promised luxury holidays all over the world in top class accommodation. This is not the case. When you try and book something it is never available and you are offered something less appealing. We have only used it once but they were only interested in trying to get us to upgrade to another package. Maintenance fees are rising year on year by approx 9%. We feel that we have been duped into buying the holiday package. RCI are using our resorts, maintenance fees etc to let out the accommodation to other travel companies hence reducing our options. The points we bought are not enough to cover a holiday although they never made this clear at the sales presentation.

Friday 22nd May 2015 04:06 - Mr. & Mrs. H. - RCI Points

We were on a presentation holiday and purchased a fixed week timeshare. At the same time we joined RCI on the understanding that this week could be exchanged. This rarely proved to be possible so, given the opportunity to convert to a points system, provided we purchased additional points with RCI Next Generation, we did so. This has also not proved to be as flexible as promised, given that weeks are often not available. We have real concerns relating to the rising costs of two sets of maintenance fees and to the fact that our family could inherit costs they will not want or be able to afford. The transaction/ownership has not proved to be as good value for money as way promised and is certainly not an asset. We can now buy a similar holiday for less than the annual maintenance fee and exchange fee combined.

Monday 18th May 2015 12:35 - Mr & Mrs J - RCI ceded points

Initially the timeshare was working quite well and we were able to take full advantage of the benefits. In later times this has become more and more difficult to secure holidays, where and when we wanted them.

The increase of maintenance fees and RCI membership fees became prohibitive. We approached the company to do this and were redirected to a selling agency. We upgraded to RCI Platinum in the hope that it would help matters but to date we have not seen any advantages. In fact the situation has become more frustrating.

Wednesday 29th April 2015 04:07 - Mr H - RCI Points

When we joined in July 2012 points membership, I asked and was told it was not timeshare but a holiday club.
We have never manage to use points so they are now running out, could never get what we wanted when we could go away.
Paid out £8000 and have never had anything back for it.
When we go to book anything )phone or online) there are more charges on top, flights end up no cheaper when the charges etc. go on.
When yo u read the reviews you are not getting what they sold to you ( The holiday dream every time you go away, 4/5 star always with sea views
was told read all the paperwork later they would run over the main points with us. also told if you want the best deal you have to join now

Friday 06th March 2015 01:04 - Mr & Mrs P - RCI Points

We were taken off the resort to an office. We purchased a week at Sunset Beach Club (1469), although we were originally told we would be buying points. We paid £1000 deposit but were not told that we had 3 months to cancel. We were told that they would take and dispose of our present timeshare ownership, but this did not happen. We were told that after three years we would not be liable for the purchase.
We were informed that if we decided to surrender our points after 3 years we would receive full market value less 12.5% handling fee. We financed the money ourselves but maintenance fees have risen 9%. We didn’t have any explanation that points were ceded to weeks and the ownership was eternal/perpetuitous.
We have only used the resort twice and it wasn’t really very exclusive. Re-sale options are nil. Overall the presentation was overbearing and belittling.
Once we had paid all the monies we could not get in touch with Leisure Marketing. They seemed to be non existant.

Thrusday 05th March 2015 10:13 - Mr D - RCI Points

We first purchased timeshare in the year 2000 and have since upgraded to RCI points.
We now feel that the maintenance is too high as we can get the same holidays for less money via the internet.
One of our biggest concerns is the fact that our children would inherit this debt/liability

16th March 2015 06:23 - Mr Tony S - RCI / Paradise Kings Club

"I believe that RCI I s a rip off company, together with all timeshare companies. Parasites all of them"

15th March 2015 19:14 - Mr Andrew T, Derbyshire - RCI / Diamond Resorts

"I feel the yearly maintenance fee we pay is very expensive for just one week, there is no availability within Diamond to exchange and the choice is also very limited within RCI unless you are prepared to pay excessive amounts extra. Also everything seems to be top price if you book flights, taxis. hire cars through RCI also. I would be interested to see what is any options we have to get out of the contract?"

14th March 2015 13:08 - Mrs Caroline, Hampshire - CLC & RCI

"CLC have miss sold a time share to me I have tried to book holidays but everything is booked even outside of peak season. Fees are greater than expected. They said they would help me sell but will not. Non members on marketing schemes are given priority over paying members which they specifically said wouldn't happen, I'm basically really fed up and would like some help getting my money back so I can enjoy a stress free holiday!"

13rd March 2015 13:27 - Mr Ken R, Caroline, West Yorkshire - RCI / Fairways Elite

"We have have this timeshare for around 22 years & as we are reaching retirement can no longer afford the maintenance fee so we wish to be rid of it"

12nd March 2015 08:02 - Brian & Rosemary G, North Yorkshire - RCI / Global Grand Vacations

"We are really unhappy with RCI. In the beginning (2001) we managed to get time away as we were retired and didn’t need peak time. However we have now come to live in England and we have been here 3 years and apart from 1 trip in the narrow boat (at great cost of another £5000-00 because it is international even though we live here now) we have not been able to get anything we want. Whenever we phone or go on line no one comes back to us. We ask for anywhere in the UK for a year ahead and nothing happens, they offer us places in Spain or Italy which we cannot travel to for health reasons. This whole thing has become a huge burden, we cannot afford to pay for it any more and we are compelled to do so are suffering as a result. My children think it is a terrible rip off and do not want to take it over as they see how difficult it is. They don’t want to be involved in it at all. I do hope you can help us out of this whole situation."

10th March 2015 17:46 - Mr Robert H, Cambridgeshire - RCI / Sunset Beach Club Benalmedena

"Wished we had kept walking and said no. We hope you can help us get out of R C I"

9th March 2015 17:43 - Mr Garry F, Tyne & Wear - RCI

"We were approached by a woman with scratch cards while we were looking for a chemist as my wife was not feeling well. They showed us where the chemist was and waited outside for us to come out. We thanked the woman and felt that we should accept the scratch cards after the help she had given us. It turned out that we had won a bottle of Vodka but we would have to go to Sunset Beach to receive. They plied us with drink and kept us there for hours. We agreed to the timeshare so we could get out of there but my wife was kept there till I was driven to our hotel and collected my credit card. We had left our hotel at 10.30am in the morning and did not get out of Sunset Beach till 6.30pm, Every time you go onto book a holiday there is never any available at the resort we want or the dates. We have tried to get out of both the time-shares we have by either selling or giving back RCI are not interested.

2nd March 2015 16:38 - Mrs Lynette F, Wiltshire - RCI

"I wholeheartedly agree with the statements written here. I am about to lose another week when my time expires in June. Have tried to exchange it to Tenerife but nothing available. Tried then to exchange in England... again nothing available, right up to end June. Have paid my high maintenance fees each year plus my RCI subscription. I have had to lose weeks in the past due to not being able to exchange. It's really not good enough. I am a Gold Crown resort owner."

2nd March 2015 15:11 - Mrs Jan C, Berkshire - RCI/Macdonalds Dona Lola

"I purchased 2 weeks timeshare in a 2 bedroomed apartment on the proviso I could exchange for anywhere in the World through RCI. This system has not worked for several years, they keep increasing membership and resorts are available cheaper elsewhere or now all inclusive..."

2nd March 2015 12:26 - Mrs Hayley M, Lanarkshire - RCI/Grand View Las Vegas

"We went on honeymoon to Las Vegas last month and ended up going to a long timeshare meeting, during which we ended up agreeing (stupidly). We had to part pay on credit cards and taken out a loan agreement to pay the balance. We paid $1050 deposit, $800 on a credit card and $250 in cash. We were told we would receive cheap flights and can go anywhere, without telling us weeks need to be available etc. We were not given any information about cancelling or any cancellation pro-formas. Is there anything we can do about this? Any advice would be much appreciated. Contact only by email please. Thanks."

1st March 2015 17:02 - Mr Paul B - RCI Points

"We joined when RCI points were being first launched and were told we'd be able to use for low cost airfares, taxis etc. In reality only highest cost (British Airways etc) were available... we finally gave trying to get what we were promised."

1st March 2015 17:02 - Mr Paul B - RCI Points

27th February 2015 15:18 - Mrs Lillian B, County Durham - RCI / Orange Lakes Florida

"Disgusted. Feel like I've being taken to the cleaners."

27th February 2015 12:20 - Mrs Sandra B, Buckinghamshire - RCI / Grand Sirenis Mayan Beach

"I joined RCI on the guarantee that I could use other resorts and hotels worldwide, but have never found anything to match the quality of my own Timeshare. Any 5 star resorts have additional costs or specify that you have to purchase additional spa packages."

26th February 2015 21:25 - Mr Anthony W, Surrey - RCI / Orange Lakes, Florida

"I have never achieved any of our first three choices - even two years in advance"

25th February 2015 23:03 - Mrs Christine W, Lancashire - RCI / Pine Lake & Hollywood Mirage

"Have had to accept canal holidays in march, repeatedly offered and sometimes accepted holidays in October/November or early part of the year when places aren't open and the weather is cold/bad."

25th February 2015 19:13 - Mr Michael S, N Ireland - RCI & Sunterra/Diamond Resorts

"We had several resort requests turned down and finished up with dirty resorts. One in Tenerife and one in Canada where the apartment was filthy, one where water was never hot, one place completely run down with ants and the one in Canada was so filthy I managed pull a wad of hair out to the Bath drain, which I took down to manager of the property. One resort was just like a caravan really awful and not up to the standard RCI was offering."

9th February 2015 15:44 - Mr Michael B, Gloucestershire - RCI & Alto Lido, Funchal

"We totally agree with members comments regarding lack of availability at any resorts we wish to book."

8th February 2015 15:31 - Mrs Jane H, Devon - RCI Pearly Grey Resort

"Frustrated beyond words at never being able to book what we want. Nothing is ever available. The maintenance fees are through the roof and we are now retiring and cannot afford to pay or even go on holiday."

8th February 2015 10:15 - Mr Andrew C, Surrey - RCI & Hilton Coylumbridge

"Totally agree can never get the value back of what we've banked into the system."

8th February 2015 09:25 - Mrs Joanne P - RCI & Sheraton Vistana

"I own in Orlando but haven't been able to afford to fly there for years, so have tried to use my ownership through RCI closer to home. In August there is never anything available that I want… Wish I could get rid of the timeshare!

7th February 2015 14:42 - Mrs Tracey B, Buckinghamshire - RCI Crown Resorts

"We have only been able to exchange on 3 occasions for our preferred resorts and weeks. With school age children we are limited as to when we can take a vacation. The lack of appropriate quality accommodation means we have lost thousands of points each year. Just tried a search for Easter 2016 holidays and very limited 2 bed availability! Wish we had never got involved with RCI and holiday ownership."

7th February 2015 12:03 - Mrs Sheila K, Merseyside - RCI / Sunset Beach Benalmadena

"We have tried many times to get a holiday and have never managed to get the resort we have wanted. Even when we booked our home resort the apartment we were given was awful. We transfered to another one but this was nothing like the apartment we were showed when we joined. It has cost a lot of money over the years to extend our points. I ended up wasting our points by having to use them to book a hotel so as not to lose them. When we joined we were told we could use our points to book flights this was untrue. It does not matter if you try to book somewhere as soon as the earliest booking date you still cant get anything although they keep sending information about extra holidays you can book if you pay."

5th February 2015 17:13 - Mr Eric F - RCI / Pestana, Madeira

"When we bank our weeks with RCI and wish to exchange them for other resorts elsewhere, we have always had difficulties getting what we want. Because of this, recently we have chosen to book our main annual holiday with another company in order to get what we want. We have found this frustrating, having RCI points and not being able to use them satisfactorily."

5th February 2015 13:22 - Ms A D - RCI / Summer Bay, Canaltime

"I have a weeks membership as well as a points membership and both are equally hard to obtain exchanges"

4th February 2015 17:29 - Mr Trevor W, Cambridgeshire - RCI & Barnsdale, UK & Madeira Beach Club

"Have complained to RCI in writing, by phone and in person, over many years."

8th January 2015 15:06 - Mrs Shirley P, Lincolnshire - RCI

"I wrote to RCI and my timeshare saying we could not afford to pay maintenance fee so we would give back the timeshare apartment. RCI replied that if we paid £86 to the account would be closed which we did. Now 3 years later we received a letter from debt collectors asking for nearly £3000 for 3 years back maintenance. We never had any bills from resort until this letter from debt collector..."

8th January 2015 13:34 - Mrs Morag S, Lanarkshire - RCI/Silverpoint Hollywood Mirage

"Often have to book at least a year in advance. Even when not looking for a specific resort only a general area."

8th January 2015 10:14 - Mr Paul O, West Yorkshire - CLC & RCI

"Unable to book up 2 years in advance and have lost points last year and likely to lose this years allocation, only offered the one unsuitable destination. Not happy with paying for a service that we do not receive."

7th January 2015 15:14 - Mrs V - RCI

"HAVE LOST WEEKS DUE TO LACK OF SELECTION."

7th January 2015 11:35 - Mrs Sonja B, Nottinghamshire - RCI / Puerto Calma

"In all the years my husband and I have been members of RCI, we have never once got a holiday in any of our first choices. We have always had to settle for alternative, sub standard accommodation. Its not what we were sold."

6th January 2015 23:51 - Ms A T, Cheshire - RCI / CLC

"Need out. Can't refinance and can't afford and whenever we try to book a holiday....nothing's available."

6th January 2015 22:28 - Ms Lynn R - Palace Elite/RCI

"I was led to believe that we would receive a free all inclusive week to be taken before 2016 then another once our 48th payment was finished. We were told it is easy to exchange your weeks and you can do it anytime. None of this has been true. RCI and Palace Elite are no longer working together and we are left paying for something we can't use. Please help"

6th January 2015 16:45 - Mrs C S, Kent - Silverpoint & RCI

"Fed up with spending pointless hours online looking for availability."

6th January 2015 11:26 - Mrs S M, Monmouthshire - RCI / Sunset Beach Club, Benalmadena

"Really struggle to find any resorts available every year and end up settling for what little we can find within the dates we require."

6th January 2015 09:34 - Mrs Jeanette H - RCI / Pestana

"Can never exchange for a holiday in the UK as there is never any availability."

5th January 2015 21:30 - Mr Stephen J, Lancashire - RCI / Pine Lakes

"Over the many years of being a member of RCI I have always struggled to exchanges and always get exchange requests turned down."

4th January 2015 18:37 - Mr Colin W - RCI & Anfi

"Never able to get weeks we want, need to get out of contract"

4th January 2015 15:16 - Mr M M - RCI / Club Vistaflor, Gran Canaria

"When I first joined RCI, I could go where I wanted whenever. But in the last 20 odd years I've not been able to go where I wanted at all."

3rd January 2015 12:28 - Mrs Lesley A, Kent - RCI points

"We want to get out of RCI timeshare. We are still paying for this through RCI finance but the interest is so high and we can't get another loan. We no longer wanted this timeshare and have spoken to RCI but they won't help us."

2nd January 2015 13:54 - Mrs Jennifer A, Lancashire - RCI Pestana

"We have found it increasingly difficult to get the resort we require in exchange unless it has been within our own timeshare group. Since we joined RCI I can honestly say we have managed to get our desired booking only twice."

2nd January 2015 12:19 - Mr Mike B, Northumberland - RCI / Orange Lake Orlando

"I also would like to know about claiming compensation from RCI. I find it just about impossible to get any exchange and never what I want. I would love to get out of timeshare but do not know how to go about it, because there are so many scams and rip-off merchants. Just received my maintenance bill which again has increased considerably. Can this be legal?"

2nd January 2015 11:33 - Mr Bryan L, Monmouthshire - RCI and Interval International

"We have two timeshares and feel locked in."

2nd January 2015 08:58 - Mrs Shirely G - RCI

"Advice required in getting rid of 3 timeshares - maintenance fees becoming costly and we will be retiring in the next couple of years."

1st January 2015 14:01 - Mrs Pam S, West Midlands - RCI / Moness

"I have 2 weeks bought in perpetuity in 2007 and have been trying to hand them back since 2011, but Moness will not discuss it with me. I cannot afford it - Please advise."

31st December 2014 20:03 - Mrs Teresa O - RCI

"We brought a timeshare in Florida in 2004 we feel we were not only missold the property but also the advantages of RCI membership which has not offered what we expected. We were originally hard sold and felt we had no choice at the time to sign the contract we would like to know if there is anything we can do about this we have wanted to get out of this very soon after purchase and have tried to sell it through a selling site with no success."

30th December 2014 17:28 - Mr Martin M - RCI, Sunny Coast Resort Club

"We have been members of RCI since 1987 and although it seemed to be good at the start, over the years we have found it extremely difficult to gain our preferred exchanges"

30th December 2014 11:58 - Mrs Denise F, Hampshire - RCI

"We signed a contract for RCI & Bahia Principe resorts whilst on holiday in October 2014. We feel we were totally mislead by the rep whom we sat with for quite a few hours before we signed. On our return we tried to get our money back from the credit card company we used but they said the company had done nothing wrong. We have paid half the purchase price so far 8500 dollars. ... Can you please help us ? We totally feel we were mis-sold this contract in the first place. Can you please help us?"

29th December 2014 20:43 - Mr Robert L, Surrey - RCI / Club La Santa, Lanzarote

"Very disappointed with RCI joined in 1986 but left have found the process to be a waste of time"

29th December 2014 11:25 - Mr James S, Midlothian - RCI Points

"Want to get as much as possible back from these scum bags."

27th December 2014 14:30 - Mrs S S - RCI/Westgate

"Can we get out of our Westgate timeshare? Can we get compensation? How easy is it?"

26th December 2014 22:15 - Mr A - RCI

"I bought timeshare with RCI last year in March but soon has realised that I cannot get the holidays I was promised, so want to get out if this."

26th December 2014 10:53 - Mr Peter F - RCI

"Bought 25k extra points in 2009 and am tied in until 2066 by which time I will be long dead and buried. Extra points now not needed as home resort has been upgraded which I paid for and continue to pay for through increased annual maintenance fees"

26th December 2014 10:32 - Mr Steven C, Aberdeenshire - Club Monte Anfi & RCI

"Bought floating week over ten years ago. At time of sale we were told Anfi would buy back if wanting to sell. Also if requiring a two week stay we could use our following years week in advance. Booking a week for our two bedroom apt is a nightmare. You can book a year in advance for the first week but not a second. You have to call or email at start of year and see if anything is available. As you need to organise flights its very stressful and you're on edge wondering if you and your family will enjoy a two week break there!"

23rd December 2014 12:34 - Mrs Angela S, Renfrewshire - RCI / Silverpoint

"Need to get out. A bunch of swindlers. Don't know how they sleep at night."

17th December 2014 16:47 - Mr Michael A, Lancashire - RCI / Umhlanga Cabanas

"We originally bought our timeshare in South Africa about 30 years ago. Since we moved to the UK 14 years ago we have had constant difficulty using our timeshare and have several times lost weeks as a result."

15th December 2014 23:51 - Mrs S K - RCI Points

"Had timeshare weeks and then paid extra money to convert to points as we thought it would give us better power to exchange, but to no avail. Always difficult to get what you want and there are often additional costs. And then when guests want to go you have to pay the guest fee and also to extend the points you had to pay money. Just not worth it. Have tried to sell but just had to pay more money... no worth at all."

14th December 2014 14:26 - Mr Stevie C - RCI / Orange Lake, Florida

"In last 5 yrs only used twice as always told no availability. Last holiday I had to use normal travel agent to book."

11th December 2014 13:28 - Mrs Jean B, Cornwall - RCI, Club Infiniti & Diamond Resorts

"My husband and I are desperate to get rid of our timeshares."

10th December 2014 23:18 - Mr Terence S, Isle of Man - RCI / Petchey

"I AM OLDER NOW AND NOT TRAVELLING AS OFTEN AS I USED TO AND THE KIDS DONT WANT TO BE LEFT TO PAY THE MAINTENANCE"

9th December 2014 22:22 - Mr Alex P, Northern Ireland - RCI

"RCI demanding membership fees despite being informed in writing twice email 3 times we want to cancel membership"

7th December 2014 23:36 - Mrs Paula M, Kent - CLC

"Cannot believe that it can be legal to increase the annual management fees by such a high amount year on year."

6th December 2014 10:49 - Mrs H T, Middlesex - RCI

"My elderly parents cannot afford to carry on paying for their three timeshares and do not want to pass them on to us, their three children. The bought dates were not within the school holidays which meant we had to pay a transfer fee on top of the rental if we wanted to use the timeshare. It was and is cheaper to get a holiday elsewhere."

5th December 2014 10:16 - Mr Ron R, Scotland - RCI / Dom Pedro Portabelo, Villamura

"Have had this timeshare for the past 30 yrs and been trying to get rid of it for the past 7yrs as the maintenance fees keep going up."

3rd December 2014 16:03 - Mrs Kate B - RCI

"I need to release my timeshare, i can no longer afford to pay the bills. My son was helping me, but has been made reduntant and I only have a state pension to live on… and am unable to travel anymore."

30th November 2014 13:08 - Mr M F, Notts - RCI Points via Sunset Beach Club Benalmadena

"All the other comments here apply to us. Earlier this year we could only book 1 week of a 2 week stay in Lanzarote before having to move resorts although the same apartment in the first resort was vacant for the second week."

25th November 2014 00:21 - Mr John R, Greater Manchester - RCI / Silverpoint

"Owned CLC for many years. For reasons I now find hard to understand we exchanged it for a week and bought another with the promise of an immediate resale then sell the other and thus come out of timeshare. Now stuck with two and would like to get out altogether. Any suggestions?"

22nd November 2014 17:23 - Mr Joseph E, Northumberland - RCI

"We own a 3 bed unit at Akeld. When seeking to exchange, we rarely find any availability in the U K, and then if we do find something it's always a smaller unit at a quieter time of year."

22nd November 2014 15:19 - Mrs Sandra C, Hampshire - RCI / Club Calahonda

"I would like to know about claiming compensation from RCI. I am never able to get an exchange for what I want. I have now given up trying as it never works. Want to get out of timeshare but do not know how to go about it as it is a waste of money for us to continue year on year paying the maintenance. Any help would be useful and appreciated."

22nd November 2014 11:53 - Mrs Sue W, West Midlands - RCI / Club Calahonda

"We purchased two timeshare weeks (32 & 33), plus points. We wanted to use our points to stay either week 31 or week 34 so as to have three weeks at the resort with the children and allowing for my father to visit. Apart form one year, we have had our request refused but we were always offered an apartment if we were prepared to pay £600. They claimed all RCI weeks had been sold. We were so cross... we lost out on £4000."

21st November 2014 15:20 - Mrs Christine H, Hampshire - RCI

"Tried several times to book home resort but never any availability .Ended up having to rent so now have loads of unused points"

21st November 2014 10:33 - Mrs J L, Wiltshire - RCI

"Always have trouble trying to book rooms for more than 2 people"

20th November 2014 17:12 - Mr Johnny R - CLC & RCI

"Hi I am a CLC + RCI member and I would like information on how I can cancel my membership."

20th November 2014 12:13 - Mr Peter T, Aberdeenshire - WimPen Resort with RCI Points

"We have a timeshare in Lanzarote that is in the RCI points scheme. Have had difficulty getting resorts and/or dates and want to get rid of the entire scheme."

19th November 2014 15:08 - Mrs Anne P, Surrey - RCI

"We feel we were completely mis-sold our timeshare and now see it as a millstone around our necks."

19th November 2014 10:56 - Mr Brendan M, Surrey - RCI points

"I bought this several years ago and only once have I managed to get a holiday. The maintenance fees are extortionate and RCI are incompetent."

18th November 2014 18:16 - Mr Keith C, South Yorkshire - RCI / Sunset Beach Club

"We have tried to book Sahara Sunset several times and not managed, even though it was available online. We have been to 3 places where we cannot return for 5 years."

18th November 2014 15:03 - Mr Robert B - RCI

"I now have multiple weeks 'banked' with RCI but have been unable to exchange these for ANY of the requested / preferred resorts over the past 4-5 years."

16th November 2014 19:50 - Mr Robert D, Scottish Borders - RCI Points

"Unable to use due to lack of availability and can't book ten month in advance due to work commitments."

16th November 2014 16:51 - Mrs Shahin F, Greater London - RCI / Sunset World Cancun

"When consulting the internet, I can often see the resort and date that I want being available for sale as an extra holiday, even though RCI tell me that it is not available for exchange."

15th November 2014 18:38 - Mrs Mariam L, Hampshire - RCI

"We have had this timeshare about 5 years, however we have never had a holiday we want. They give use places which are not looking the same as they promised when we took it on. They showed us 5* accommodation, however sometimes I get a one star UK standard. We have tried getting rid of it, but were told it's not possible."

15th November 2014 16:59 - Mr Paul W - RCI & Diamond Resorts

"We have been trying to sell our points through the proper channels advised, so far cost around six hundred pounds and still not sold. We even offered to give them away or back as maintenance extortionate, but they say we have to try and sell through TravelandLeisure or through our families. Just want to get rid of our points as cannot afford £3000 a year maintenance any more."

15th November 2014 10:42 - Mr William R, Kent - RCI / Onagroup Hotels

"Just fed up with the constant problems we have had over many years. Just to be rid of it would be fantastic any compensation would in some part help."

14th November 2014 20:24 - Mrs Rose K, Essex - Heritage / RCI / ICE

"Gave up with RCI an went over to ICE, but could not find these brilliant bargains that Heritage said they had either. Fed up with lies from all concerned."

14th November 2014 12:51 - Dr David W, Cheshire - RCI

"Have not been able to get a suitable holiday since 2006 when we transferred weeks ownership to points. Having been shown we could do much more with points, we simply have not been able to find a holiday on dates we could then go! Only able to get occasional holidays by using the weeks owned in earlier years. Have owned in Club Delta Mar since the 1980s."

14th November 2014 12:38 - Mr Michael M - RCI

"We were in the holiday village in Spain and asked to view the Hydros Hotel (we're told we could only book this through RCI). Also told that we would be offered all the best rooms in the best locations and (even though we lived in N.Ireland, we would have a huge choice. None of this was true. When we finally managed to book a holiday (in Spain) we were given a room overlooking the bins on the ground floor. The bathtub was tiny and every time the cleaner mopped the floor next door, water would run down a ramp and pour under our door (photos available on request). We have paid our management fees for next year and also submitted our surrender forms, but have had no confirmation of this. Our experience of RCI has been disgraceful and every time we try to enquire about anything we are told that another department deals with that particular area. My wife and I would like to also enquire about selling our points, as we cannot wait to get away from RCI.

13th November 2014 18:38 - Mr William P, Worcestershire - RCI / Oasis Lakes Resort, Florida

"RCI - in 15 years membership we only had one satisfactory holiday. Most years their offers were unacceptable, consequently the last four or five years we have not had a holiday."

13th November 2014 18:10 - Mrs Linda B - RCI & CLC

"I still have the payment contract but have not paid the maintenance fees for 3 years as I cannot afford either them or to go on holiday"

13th November 2014 18:01 - Mrs Adrienne C, Midlothian - RCI / Aegean Blue (now Diamond Resorts)

"Whenever try to book anything in Uk always booked up and last minute bookings only able to get Tenerife."

13th November 2014 10:19 - Mr David M, West Yorkshire - RCI

"We have had resorts booked only to find when we contact the owners to arrange key collection that the accommodation was not available! We have had searches going for 12 months for San Francisco and ended up booking the resort direct and paying high street prices to stay at the same resort which had no availability through RCI (Wyndham). We have combined deposits as we were told we would have a better chance of getting the resort we wanted if we had a bigger deposit, but this turned out to be untrue. We joined the Platinum club as we were told we would be prioritised if resorts came available, and again this turned out to be untrue."

11th November 2014 14:57 - Mr Michael C, Kent - RCI

“We pay a subscription to RCI but find considerable difficulty in finding availability to exchange like for like accommodation.”

11th November 2014 12:37 - Mrs Marion W, Surrey - RCI

“Had timeshare for 25years. Last 10years been very bad at getting an exchange. Eventually got rid at great expense 3 weeks we owned and now just have points which the amount required to get accommodation is just going up and up.”

11th November 2014 11:36 - Mrs Carole S, London - RCI/Vacation Management for Umhlanga Cabanas

“Been fighting this battle for years, own three timeshares.”

10th November 2014 16:37 - Mr Terence H - RCI, Petchey

“We tried to book several times for the U.K. Only once were we able to book the resort that we wanted and that was not for the original weeks that we requested. One resort in Devon had no facilities open and the veranda and patio doors were broken although I had made them aware my parents were disabled. A resort in Cumbria was virtually closed with the restaurant only open one night, not as described in the brochure.”

10th November 2014 11:53 - Ms Marianne B - RCI

We have not always got times that we wanted or the accommodation.”

9th November 2014 19:27 - Mr P. C - RCI

“We are recently new customers. During the sales pitch these questions were raised about issues with regards to customer satisfaction, past, present & future. At no point did anyone from Sales say that the RCI side of the business was under investigation. We feel that having carried out further research that this is mis-representation. We feel that we have been lied too. We were told that we could leave the scheme and retrieve the money that we had invested and possibly make a small profit. Again having completed research we feel that this has mis-represented. Please could you help and advise on next steps? Thanks”

9th November 2014 15:54 - Mr Alan P, Devon - RCI

“When we tried unsuccessfully to get a canal boat holiday, we were told to try booking 10 months in advance, but still were unable to book a week for the following year, even went on a waitlist with no success!!! Other occasions we could not get a property where we wanted one. In nearly 20 years we have had only ONE successful booking with them!!”

8th November 2014 10:44 - Mrs W. D, Lancashire - RCI

“We were promised that we would be able to book at any time - some last minute if we wish to - but we have not been able to use our points as we have to keep moving them over to the next year due to unavailability."

8th November 2014 10:24 - Mrs Linda U, Greater London - RCI/Diamond Resorts

“Whilst having to book dates that don't suit and getting nothing like Diamond Resort 5star accommodation, some are great back times not good but have to do so not to lose out which we have once before.”

6th November 2014 17:10 - Mrs Sue H, Northamptonshire - RCI

“ABC Boat Management fees up again, need to get out. Owned since 2000. No use to us.”

6th November 2014 16:14 - Mr Jack N, Norfolk - RCI

“I opted not to move to points felt it was a fix. Now forced to be a point’s customer because RCI changed weeks customers to a points based system. This has meant I can't get what I want, when I want, even more than before.”

6th November 2014 11:11 - Mr Mark C - RCI/Club Marbella

“I am still with RCI but have given up trying to book as they are constantly unavailable.”

6th November 2014 08:21 - Miss D. S - RCI Privilege Club

“We only joined in March, however I have tried a few times to go to places we were told we could go, however never available. Florida, New York etc... Also find it very hard to understand.”

4th November 2014 23:12 - Mr Graham B - RCI

“Can never get what we want, have even tried to use them in UK. Not getting value for money.”

4th November 2014 21:13 - Mr Ian M, Aberdeenshire - Diversified Resorts

“RCI members for over 25 years. Initially owned at CLC at Marina Del Sol. Converted to points approximately 10 years ago. Purchased 30000 points through Diversified Resorts at Sunset Beach Club Benalmadena. Paying around £XXX per annum fees.”

4th November 2014 11:46 - Mr Rick S - Marriott and Pearly Grey

“I have 3 weeks Marriott time share (interval) and 1 week Pearly Grey (RCI) that I would like to off load.”

3rd November 2014 16:13 - Mrs Anne H, Essex - RCI Crown Resorts

“We gave timeshare points but are owners at Club Marbella. Really unhappy at the charges for booking holidays which are so expensive it's cheaper to use a tour operator than use the points.”

2nd November 2014 17:18 - Mr Stephen P, Dorset - RCI Anfi Beach Club

“Bought week in the very early days of Anfi Beach Club 20 Years. But now looking at getting rid of the week. Was with RCI for a long time but decided to break membership with them because we just did not get where we wanted to go, for a swap for the week.”

31th October 2014 09:58 - Mrs Rachael B, Yorkshire - RCI Europe

“I purchased my timeshare in 1999 and have been a timeshare member ever since. More often than not, I have not be able to go where I wanted and have ended up giving a few weeks to Friends, etc to book somewhere they wanted in order not to lose the weeks. I have then stayed in a hotel!! I am desperately trying to get rid of the timeshare and am now paying Timeshare Shop in Manchester to get rid of it for me.”

31th October 2014 09:07 - Mr Amanda F, Hertfordshire - RCI

“I was left the timeshare when my mother died. I cannot afford a holiday as I am on sickness benefit & have struggled to pay the maintenance fees of almost £XXX per yr.”

30th October 2014 14:53 - Mrs V. S, Lincolnshire - RCI/Petchey

“We have requested Riviera France without success, waited 2 yrs to get Cyprus in March, compromised on alternative places in Spain and taken Egypt instead of USA. Holidays are to suit RCI not paying members. We have been scammed out of money to sell our points as no sales ever materialise. Making most of options now as high payments being taken anyway.”

29th October 2014 16:14 - Mrs Ainsleigh M - RCI

“NOT HAPPY WITH RCI.”

29th October 2014 13:57 - Mr Michael W, Wales - RCI/Diamond Resorts

“Way too expensive - would like to get rid.”

28th October 2014 00:14 - Mr James E, Tyne and Wear - RCI

“Over past years I have tried to get a March holiday in Tenerife, Gran Canaria and Fueteventura with RCI. Always not available. Tried to get something for Italian Alps for September 2013 - nothing. Tried to get something for Cofu - RCI told me to try online!!! Now find our local travel agent has good deals on offer and good prices.”

28th October 2014 23:42 - Mr James E, Tyne and Wear - RCI - Pestana Grand Madeira

“Have an apartment at Pestana Grand Madeira through RCI would like to terminate apartment contract and RCI membership scheme.”

28th October 2014 22:37 - Mrs Iris Y, Scotland - RCI/Grand Anfi

“We have been told we cannot sell our weeks and cannot get out of paying annual maintenance fees.”

28th October 2014 16:31 - Mrs Marta C - RCI/Petchey CPO Albuferia

“Too high maintenance fees, normal price lower on the internet. Also we are unable to sell and need to pay it every year. Terrible!”

27th October 2014 19:58 - Mrs Denise W, Devon - RCI and Diamond

“I sold my timeshare, which I used to exchange into an RCI resort, approximately four years ago as I could never obtain the resort or the dates I wanted. I now experience similar problems with my Diamond Points when trying to exchange through Interval International. For example: the last three years I have tried to swop points to stay at the SAS Radisson Blu at Golden Bay, but have not been successful, I have tried again this years, but again there was no availability.”

27th October 2014 17:19 - Mrs Debbie B, Greater Manchester - RCI

“Attempted to book an accommodation in Budapest but was unable to book it with RCI.”

26th October 2014 16:12 - Mr Ronald B, Wales - RCI

“When we took out a contract with RCI at sunset beach Malaga, we were told it was possible to book cottages in West Wales that would accept pets as we have two small dogs, as yet we have not found one that will accept pets.”

26th October 2014 14:25 - Mr Peter P, London - RCI

“I was a member of RCI from 1995 to 2005. I had to give my timeshare back due to high maintenance fees. Is there a time limit to reclaim some of my money back?”

25th October 2014 21:15 - Mr B. H, Cheshire - RCI

“Repeated attempts to use RCI and obtain exchanges to resorts have been a waste of time and extremely annoying and frustrating. Usually give up in a fit of temper and book a package holiday instead. Help please.”

25th October 2014 17:16 - Mr Harold B, Isle of Anglesey - RCI

“We were sold the RCI package when purchasing our time share in Madeira. (Pestana Grand) Because of the bad experiences we have had with RCI we have been afraid and reluctant to arrange any future holidays through them. Therefore we have points left unused and pay our annual fee for nothing. We had one extremely bad experience which would take too long to mention here.”

25th October 2014 16:13 - Mr David A - RCI

“We continually have problems in getting suitable exchanges and have had to settle for substandard accommodation in hotels deemed to be gold crown which were obviously not.”

24th October 2014 21:39 - Mr Chris I - RCI/Seasons Clowance

“I took on two weeks at Clowance that my elderly parents had bought and hardly used and were getting distressed at the ever increasing maintenance fees, so give get them out of the worry I took them on but they are still in their name but all the bills come to me and I have paid them for the past 5/6 years but are now finding the ever escalating maintenance costs difficult to fund. It seems as I have now taken on my parents worry and I want out. Can you help?”

24th October 2014 17:54 - Ms Susan M, Warwickshire - RCI

“Never availability in anywhere decent in season. Who wants Spain in November? Nothing in UK unless mid-winter. If lucky to get somewhere decent the worst rooms on complex given overlooking swimming pool ventilation shaft! Madeira. Hotel staff said RCI aware of this.”

24th October 2014 12:14 - Mr Al I, London - RCI Crown resorts points

“We signed up 15years ago through SVC in Ibiza. We tend to travel off peak, but still have problems trying to get accommodation to more popular destination and have lost points year on year.”

24th October 2014 10:32 - Mrs Cathie N, Surrey - RCI

“Have points with RCI. Difficult to get holidays, want to get close our membership.”

23rd October 2014 09:10 - Mrs Jane H, Yorkshire - RCI

“We paid over £XXXX for 1 week in Rhodes years ago. Whenever we try to book something it is not available, we have never used it, and we are paying yearly fees for nothing. We need to get rid of it and it would be brilliant if we could get some money back.”

22nd October 2014 17:56 - Mr M. J - RCI/Sunset Beach Malaga

“We bought points as this seemed to be a good holiday option. We were advised that we could book flights and hire cars. After trying to book flights to Australia through RCI, and getting nowhere, not even a reply to our enquiry, we went to our local travel agents. We have tried to book holidays in UK but all that appears to be available is canal boats in the middle of winter. On our last trip to Sunset beach we opted for an upgrade to Platinum but still had no success at booking holidays when we wanted to go. Now seriously thinking of trying to cancel our RCI membership.”

22nd October 2014 12:19 - Mr Andrew G, Scotland - RCI/San Antonio, Malta

“Always find it very difficult to get in to resort and a very difficult company to deal with.”

22nd October 2014 10:19 - Mrs P. S, West Midlands - RCI

“Tired of ever-increasing RCI timeshare maintenance fees.”

21st October 2014 09:29 - Mrs Angela B - RCI

“One of the reasons we left RCI was due to unavailability of exchanges and the membership cost did not reflect the service/availability.”

20th October 2014 18:54 - Mrs M. M, Cambridgeshire - RCI

“We have been members for many years & own 2 weeks in Florida. When using RCI for exchanges in Europe we always have to accept whatever's left & have never been able to obtain a resort that is in any way of equal quality to our own.”

20th October 2014 18:47 - Mr Cyril D, RCI/Pestana Miramar Madeira

“Could never find an exchange to fit in with our holiday schedule and Cruise exchanges are price prohibitive.”

19th October 2014 22:04 - Mrs Caroline P, Hampshire - RCI / Pearly Grey, Tenerife

"My husband and I bought into Pearly Grey, Tenerife, with RCI points, the main reason being so that we could use our points in one of the resorts shown in this lovely coloured glossy brochure we were shown. The rep convinced us that we would be able to use our points in this way, so we signed up. Our first booking was for Pearly Grey as we felt we should stay there, having booked through the resort. The second booking was for the Cost del Sol to be close to a member of the family. We couldn't get in anywhere we wanted and ended up at the Sunset Beach club in Benalmadena which was not where we wanted to be. We also noticed that holiday makers from Ireland were staying there on a cheap package holiday and had lovely rooms. The apartment we were given overlooked another apartment across the courtyard, so much so, that we had to keep the curtains shut as they could see right inside our apartment and vice versa. We complained but were told that this is what you get when you book through a timeshare. You get what you are given! Our next booking was for the Divi Southwinds in Barbados, although we really wanted the Bougainvillea Beach resort. We were put in a 'villa' with no hot water and hidden in trees. We met up with a couple who were staying there in the main hotel on an all-inclusive basis for the cost of our flight alone! We were led to believe that the idea of timeshare would be that it would be far cheaper than the conventional holiday. How wrong they are. We would have been better if we had booked our holiday through a tour operator as the holiday would have cost us half of what we eventually paid, including food. We saved our points and again tried Barbados, but could not get what we wanted due to lack of availability. We had to eventually settle for a date that we really did not want and again met up with couples who found it cheaper to buy an all-inclusive holiday through a tour operator. We later tried again to book but found nothing. All dates and availability in the glossy brochure were not available. in the meantime we were getting emails from Pearly Grey informing us that major work was needed to the resort which could not be covered by the maintenance fee. Three years earlier they had obtained an additional £XXX from us for additional maintenance work. This time they wanted even more and this was making our timeshare holiday far too expensive. On top of this was increased maintenance costs. We decided we could no longer afford to keep the timeshare so decided to sell back to Pearly Grey who, at the original time of purchasing the timeshare, said that we needed to approach them if we wanted to sell. They would not take it back. We tried for 2 years to sell the timeshare, paying up to £XXX in fees to various agents. ... We lost £XXXX on our own week per year purchase at the Pearly Grey resort and sadly are still paying for this as we put this purchase on our mortgage!"

19th October 2014 15:43 - Mrs Susan H, West Yorkshire - RCI / Costa Adeje, Tenerife

“All hols I looked at were full during 2013. Very difficult getting in touch with people who deal with sales.”

19th October 2014 13:23 - Mr Nicholas S, Kent - RCI

“We have been offered membership of CLC "Grand Destinations Club" for taking 3 of our timeshare properties at a cost but not sure if that is the right thing to do. Membership of this club apparently ceases as soon as you stop paying the annual membership. We have always had a problem finding places to stay during school holidays with RCI unless we are prepared to do long haul (expensive!)”

18th October 2014 17:44 - Mr Graham B, North Yorkshire - RCI / Tropical park Tenerife

“Rang RCI few years ago about exchange and was told Tropical Park had not registered us. We were told originally by Tropical Park that if we asked for popular dates we would probably not get them in an exchange.”

18th October 2014 17:10 - Mr G. P, Buckinghamshire - RCI

“I have tried a couple of times to book my holidays at the resort of Pestana Viking Hotel Portugal. Once I tried 10months in advance and I was told there was nothing available.”

17th October 2014 20:52 - Mr Phillip T, Wiltshire - RCI / Diamond

“Never had our rooms, always lesser accommodation, exchange seems impossible.”

17th October 2014 15:36 - Mrs Alexandra R, Scotland - Diamond Resorts Maritima

“I understand how to be released from RCI but the original point’s certificate is with Diamond Club Maritima until 2068.”

17th October 2014 07:17 - Mr Kevin H - RCI, Club flamingo Tenerife Grand Vacations

“Cancelled at Flamingo 5 years ago, returned certificates to them. Now being chased by debt Recovery Company for fees threating court action.”

16th October 2014 12:40 - Mr David W, Worcestershire - RCI

“Trying to book a week during school holidays is almost impossible, even looking a year ahead.”

16th October 2014 09:44 - Mr William C - RCI/Las Brisas Lanzarote

“Been a member for over 20 years could never get the resort or time initially requested in the end gave up.”

16th October 2014 09:19 - Mr Paul W, Cheshire - RCI

“Started when on Holiday in Tenerife Feb 2013. Pressure selling price kept coming down every time we said no until we felt pressured into saying yes so we could get out.”

15th October 2014 21:11 - Mrs Alison F, West Sussex - RCI

“We own weeks at Madeira Regency and have gone onto the points scheme. We pay a hefty amount every year on maintenance, every RCI booking comes with fees and we can never get a decent resort, keep having to pay to take points over as we can never use them all. Increasingly difficult to book a Gold or Silver Crown resort. Spending more keeping this going than on an average family holiday! They will not even tell us the value of our 2 weeks if we wanted the option to sell.”

12th October 2014 20:52 - Mrs Carol B, Scotland – RCI/ Lanzarote Beach Club, Costa Teguise, Lanzarote

“I was previously a member of RCI approx. 10 years ago I left as the timeshare I owned, Lanzarote Beach Club, was ousted from RCI as LBC had conned many owners by taking money for the new build of LBCII - which never ever got built. I was one of the thousands who paid out (6K) for a week’s apartment - it was just a piece of waste ground and never got built. I had to holiday in LBC1 resort but I was given pretty rough accommodation, not on the Verdi complex as promised at purchase. (I was told I could holiday on Verdi until LBCII was complete). Totally conned/scammed out of my money.”

12th October 2014 19:31 - Miss C. D - RCI

“Went to Vegas got roped into a timeshare presentation we swore we wouldn't and have already spent more than we did on our last vacation. I want out. Help us.”

12th October 2014 15:58 - Mrs Sushi S, Hertfordshire - RCI

“We have been members of RCI since 2003 and have many times banked with RCI but always when we want to exchange either the resort we want is not available. We have often booked up only to use our points now and weeks in the past in resorts which are of a low standard. One occasion when we booked a resort RCI informed on the night whilst we on our way to the resort that our resort which we had booked was not available and we were put into a resort which was filthy dirty and well below the standard we are used. Only compensation was were given an extra week which we never used as we were unable to book to resorts and places we want to travel. “

11th October 2014 17:58 - Mr John & Judith N, Somerset - RCI/Aegean Blue now Diamond

“Have contacted by letter to both. Informed them we have cancelled our direct debit for RCI fee. They sent form to send back, they are stating there is a 12 month cancelation period while paying all fees. These are fees for RCI, two lots of point’s management fee to Aegean Blue.”

10th October 2014 10:17 - Mr Ian K, Scotland - RCI/Aegean blue (now diamond I believe)

“Unhappy with management fees in two places i.e. RCI and Aegean Blue. Lost points or fee to carry over, dismissive of resort complaints, instead of being able to go on site and choice where we want to go we have to put in dates and have a pot luck holiday.”

9th October 2014 16:56 - Mrs Janice C, Greater Manchester - RCI

“Want to get rid of my timeshare as not having much luck with RCI for exchanges and now booking flights and apartments abroad not using the timeshare.”

8th October 2014 17:10 - Mr Malcolm S - RCI

“Owner at Hollywood Mirage since new, am unable to travel now due to illness and wish to rid myself and any family of timeshare unit.”

8th October 2014 15:50 - Mr Kelvin H, East Yorkshire - RCI pure points

“We had 2 weeks at the Solana Hotel and points at the Pergola Hotel both in Malta. We have always had difficulty booking the resorts we wanted and have had to settle for resorts we would not have chosen and have always been disappointed with the standard of these resorts, we feel that most of the resorts are in ill state of repair and have poor services, the early checking out policy of RCI is hard to understand. We have bought out of our timeshares and gone into pure points as a way of been able to escape RCI. In a nutshell we wish we had never heard of RCI as the whole experience has cost us thousands of pounds which in hindsight could have been spent on far better holidays.”

7th October 2014 19:53 - Mrs R. W - RCI/ Macdonald

“We have only been able to get a couple of holidays from timeshares.”

6th October 2014 15:56 - Mrs Theresa M, Surrey - RCI

“Cannot book into anywhere of my choice for next year.”

3rd October 2014 16:22 - Miss Clare F, London - RCI

“We feel we have been missold our timeshare and have been told blatant lies. It's extremely depressing and frustrating.”

2nd October 2014 20:44 - Mrs Rita M, Derbyshire - RCI

“We have tried for years to get out as maintenance keeps going up. We cannot get what we want as RCI is scarce and inflexible. We just let our points go to waste.”

2nd October 2014 12:57 - Mrs Carol O - RCI

“I would like to give up my Timeshare.”

2nd October 2014 12:18 - Mrs Carol B, Cheshire - RCI

“I am already a member of ITRA but I want to get rid of my RCI pure points but can't sell them.”

1st October 2014 23:13 - Mr Colin H - MGM Hotels (formerly Petchey Leisure)

“I wish to find a way of getting out of my timeshare - already registered with the RCI action group.”

1st October 2014 18:20 - Mr Philip R - RCI

“I have a Timeshare at the Regency Palace in Funchal, Madeira. Due to circumstances, we're unlikely to use it again and would like to know the best way to cancel etc.”

1st October 2014 14:37 - Miss Elaine W - RCI

“Bought in 1996, managed to exchange in 1997. Not used it since due to change in circumstances but had to pay maintenance charge every year.”

1st October 2014 12:24 - Mrs Vickie M, Merseyside - RCI

“I have a large timeshare in Guernsey and am looking to get out of it to stop paying soaring maintenance charges.”

1st October 2014 12:17 - Mr V. S - RCI

“RCI points member hardly ever get the resort I would like to book.”

1st October 2014 21:05 - Mr Martin S, Wiltshire - RCI

“Cancelled my RCI membership this year due to never receiving what I wanted when I wanted it. Member for about 20 years.”

1st October 2014 18:50 - Mr Phil G, West Yorkshire - RCI

“Unable to use points as the majority of resorts required us to purchase more points.”

1st October 2014 13:50 - Mr M. J - Petchey

“Was conned when I was sold ownership by Club Praia da Oura salesman. Wish I had never signed up for it and want rid of the week.”

1st October 2014 12:42 - Mr Howard W, Wales - RCI

“I own in Tenerife Beverley hills which has recently shut and have been offered alternative accommodation which I do not want.”

1st October 2014 11:42 - Mrs Marlene P - RCI

“I bought a timeshare in Portugal which I tried to sell back to the resort and they refused. I was told I could sell back at any time. Also I lost my week deposited in RCI due to lack of availability for the resorts and dates I wanted.”

1st October 2014 11:35 - Mr Bernard S – RCI/Vistana

“Very little availability in Europe at times you are likely to want to go to places. I.e. if you want to go skiing in the summer or sunbathing in the winter or somewhere miles from an airport then you'll be fine, otherwise not.”

30th September 2014 20:28 - Mr Steven D - Atlantic leisure

“Never ever got a resort we wanted even if we bank our week...we have to buy ours sometimes costing as much as £250 for a week, it’s cheaper to find a week online.”

30th September 2014 20:10 – Mrs Maureen B, Leicestershire - RCI

“I have real problems exchanging with RCI but I also have two timeshares with Interval International and have EIGHT weeks built up because I find it impossible to exchange. I know they rent some out to tour companies and it is so annoying.“

30th September 2014 19:03 - Ms Lesley B, Greater Manchester - Diamond Resorts

“Spent £xxxxx on 3 weeks in resorts, can’t book, admin fees too expensive. They have taken everything we have left with worthless bond.”

30th September 2014 18:40 - Mr Robert H - RCI

“Our time maintenance is now too high to pay in this very tight economic climate, it is in Kissimmee Florida and because of age and ailments we have no desire to travel that far. On the odd occasion we use RCI in Europe we get very inferior accommodation and although we bought accommodation for 8 we only get offered apartments for 4. Once we were give n a STUDIO. It is more economically to just use package holidays. We need to get rid as soon as possible.”

30th September 2014 12:53 - Mrs Julie M - RCI points

“I have 2 different gold weeks in England at resorts but converted to points. I want to get rid of them but I can’t.”

30th September 2014 10:25 - Mrs Susan C - RCI

“I inherited the maintenance liability from my parents. I feel I have outgrown the resort and would be looking to rent accommodation in other areas.”

29th September 2014 12:37 - Mrs Dee T, Dorset - RCI/Madeira

“The shortage of resorts in the UK is dire. We do not wish to go abroad any more but have trouble finding suitable venues.”

29th September 2014 12:01 - Mr Ray W - RCI

“Not good for prices on flights or cruises. Maintenance fees too high!”

29th September 2014 11:40 - Mrs Helen W - RCI

“My parents own a timeshare in Tenerife which they converted to "points" a few years ago. They now want to be released from this burden.”

28th September 2014 18:37 - Mr Harvey M, London - RCI points and Aegean Blue Resorts

“We originally purchased our first timeshare way back in 1987 along the years we have changed and converted to various points/week schemes. We now own as from July 2009 the following points with RCI, Club Greece Next Gen 40,500 and Sun Beach Holiday Club 59,500 which totals 100,000 points. When we converted to RCI points we were asked where we wished to go, and we pointed out that we wished to go to Israel regularly, it was important to us as we have friends and family living there. The sales team assured us that there would be no problem in getting an exchange to Israel and even showed us several very nice resorts which don’t even seem to exist. We have tried ever since to get accommodation there and RCI have been doing searches for us, they were even phoning every month to say that there is nothing available other than a very very poor resort in the south, which Mrs ….. tried once and it was awful and also not at all convenient for central Israel which we requested. We feel we were totally mis-sold the RCI points. You can of course always get the USA, Spain and the Canary Islands. We have used USA in the past but we certainly don’t want to go there every year and as stated we purchased the points for Israel. We would therefore be most grateful if you could help us.”

28th September 2014 15:28 - Mr Len D - RCI/Diamond

“We are interested in seeking compensation from RCI and releasing ourselves from an unfair and overpriced Diamond membership.”

28th September 2014 11:19 - Mr Raymond B, South Yorkshire - RCI AND PETCHEY

“We need to free our special needs child from future debt.”

26th September 2014 21:04 - Miss Lucy J – RCI/ICE and occidental

“We've only just got into these contracts over the last month and come home from holiday horrified with everything we have seen, and how they sold it to us, and there approach, we are itching to get out of it already. Help!”

26th September 2014 20:40 - Mr Alex R, Clackmannanshire - Moness, Club Casablanca

“Taken back if this practice has been going on, unable to get preferred resort on many occasions over the years.”

26th September 2014 16:00 - Mr Jodi T, Warwickshire - RCI

“Have already paid £XXXX. Never been able to get bookings. To get out they (Avanti) are saying we have to pay another £XXXX.”

26th September 2014 12:20 – Mr Stephen B, Hampshire - RCI/Silverpoint

“Forced to exchange to Heights or lose week and apartment type during RCI/silverpoint disposal/reallocation of Beverly Hills Club Tenerife. Refused access to view only available apartment. Obviously in perpetuity or for life does not apply both ways. Feel that contract was breached on their side of the table. Would very much like to know my options from an independent source.”

25th September 2014 17:37 - Dr Timothy D – RCI/Sunterra

“Originally was a member of RCI for at least three years through, we recollect, Sunterra. Often tried to find availability through RCI but only succeeded once and accommodation was significantly inferior to our accommodation in Orlando.”

24th September 2014 19:33 - Mr David S, North Ayrshire - RCI/Vacation Village at Parkway

“I had to pay double maintenance last year as the fee was paid late due to their accounts dept. sending invoice to wrong address. They refused to refund the difference even though they admitted their error.”

24th September 2014 18:22 – Mr Alex R - RCI

“Need to get out of timesheet contract! Over 15 years now in Spain.”

24th September 2014 07:51 – Mr Andrew W, East Lothian - RCI

“As we are both in our 70's and disabled having difficulty travelling by ourselves and really not fit to enjoy holidays. I did write to Resort Solutions to inform of this a few times prior to annual meetings as could not attend as they were held on third floor with no lift which was always specified but had no replies and not mentioned in their Minutes. We have had the Timeshare for approx. 30 years and it has worked very well for us but now feel it is time to get rid of the expense of the maintenance.”

23rd September 2014 18:27 – Mr Robert W - RCI

“Poor value, lose points if you leave.”

23rd September 2014 17:09 – Mr Jack M, West Midlands - RCI

“I have a time share in America with Blue Green Resorts to which I have had no help with getting rid of the time points and being charged astronomical maintenance plus we are both pensioners and my husband's health isn't good plus they said it was a ten year period which wasn't what I agreed . We have explained our situation as you are no longer able to get to America and being on pensions that we could no longer afford the maintenance fees, which have gone up several times, plus they changed payment dates without consulting us. We were misold these time points.”

22nd September 2014 19:42 – Mr Alan R - Silverpoint and RCI

“I am told that I will have to transfer from Beverly Hills Club to Hollywood Mirage. As they are closing BHC? Am I obliged to transfer? Can I get out of the Timeshare altogether at this point? Thanks for your help!”

22nd September 2014 11:56 - Mrs Sandra B, Hertfordshire - RCI

“Just last week attempted to book a couple of weeks in Cyprus only to be told that we can either go in April or November!”

22nd September 2014 10:48 - Mrs J. H - RCI

“We were with RCI for a number of years. We purchased the timeshare in 1996 and had only been able to exchange for another timeshare once. We were promised our choice of rentals in this country but there were never any available.”

22nd September 2014 09:54 - Mr Rudolph S, Manchester - RCI

“Interested in joining any pressure group so as to highlight the terrible amount of untruths I was told when initially purchasing timeshare.”

21st September 2014 18:52 - Mr John, Northern Ireland - RCI

“Bought at Paradise Kings Club, Paphos in 2008. Were mis-sold as borrowing structure changed. Borrowed £xxxxxx through Barclay's.”

20th September 2014 18:55 - Mr Neville B, Shropshire - RCI

“Had timeshare for many years - getting too expensive and no choice when you want. 75 years old, don’t want the hassle, don’t want timeshare, can’t afford their costs, my family don’t want it either, unaffordable, can’t sell and stuck with it till I die.”

19th September 2014 15:39 - Mr David N - RCI pure points

“Have tried to sell our points but without any success. Wish to get rid of it ASAP.”

18th September 2014 17:56 - Mr Lionel K - RCI

“I would like to giveaway my Timeshare contract but have been unable to cancel the contract.”

18th September 2014 10:47 - Mr John B - RCI

“We have been with RCI since 1998 but owing to their terrible customer service, lack of choice and availability of resorts, we have decided we wish to leave. We are 'points' members and have 12,000 free-standing to go with the 34,000 we get for our time-share in Madeira… We should be happy to come out of the time-sharing situation altogether. The crazy thing is that our time-share expires in 2026 but our free-standing points go on until 2068 and my RCI membership lasts until I am 121 years old, I wish! Please let us know if you are able to advise us on this situation.”

17th September 2014 20:41 - Mrs Eleanor M, Hampshire - RCI

“We still own one week in Aviemore in Scotland. Because of our inability to exchange to our required places and times, we ended up getting rid of our timeshare in Monte Anfi in Gran Canaria.”

17th September 2014 18:30 - Mr Jon M, Merseyside - RCI/Select vacations

“Only ever able to get availability on resorts that have poor reviews. When you do exchange the quality of the resort accommodation is never what is described. Often allocated rooms in remote locations and of poor standards. Sometimes not even to the standard of the majority of rooms.”

17th September 2014 10:30 - Mr Paul T, Hertfordshire - RCI/Allen House

“I never had any trouble getting my deposited weeks taken up - they often went within hours of deposit but could never get into resorts like the Carlton club at Bournemouth. School holiday bookings are almost impossible to get at any resorts, especially if they are equivalent to mine - gold star.”

16th September 2014 13:50 - Mr Alan L, Scotland - RCI

"Bought 5500 points at start of year, cost almost £xxxxx. Had to pay management fees right away, £xxx. Received 1 week free worldwide in first year, so banked this year’s points for 2015. Am limited when I can go away, due to other commitments, and when I've tried to book there is no availability. I have recently split with my wife and had to pay her half the investment in settlement. I just want the initial funds paid repaid losing management fee."

15th September 2014 21:51 - Mr L, London - RCI

“I have been a RCI member for the last few years and want to know my options to come out of this contract.”

15th September 2014 16:17 - Miss Julie C - RCI

“Expensive monthly fees. Limited holidays when requested, expensive flights.”

15th September 2014 14:07 - Mr Colin C - RCI timeshare and points

"Looking at options available as we thought we were stuck with a golden goose."

14th September 2014 19:10 - Mr Peter S - London - RCI Crown Resorts Club Marbella

"Fed up with lack of availability and annual fees."

10th September 2014 09:32 - Mr Gavin H, Cornwall - RCI

“Can never book a decent break that ties in flight times. Nothing available in school holidays. Paid about £xxxx upfront and then costs around £xxx per year.”

6th September 2014 11:19 - Mr Will N, North Yorkshire - RCI Experiences

"Bought 6 weeks of experience certificates through Aegean Blue. The first 2weeks were with Aegean Blue and this was easy and simple. We have 4 weeks left and there does not seem to be anywhere available or we have to upgrade which is very expensive considering we have already paid."

4th September 2014 18:07 - Mrs Lillian M, Cheshire - RCI

“I am a widow and bought my timeshare. It is very impractical for one person and I find every exchange/ booking etc. incurs a charge plus at the times I want to go the flights are very high in most cases. Package holidays are much cheaper with no hassle involved in haste.”

4th September 2014 17:29 - Mrs Lynda P - RCI

“Expensive maintenance fees for our resort. Impossible to find an exchange week for 2 bed apartment unless it's in Tenerife!”

4th September 2014 13:41 - Mrs Dawn K - Enduria RCI

“We went to Maspalomas in Gran Canaria last week and were mislead as this is clearly a time share and we were told it was not, I have since read reviews and we are horrified! We paid £300.00 up front. Is there any way we can get a refund as it has only been a week?”

1st September 2014 10:04 - Mr Leo E - Diamond resorts, RCI

“Not been able to find holiday to book”

1st September 2014 09:44 - Mrs H - RCI

"Clowance Gold resort bought 1994. All of your FAQ apply to us!"

28th August 2014 17:27 - Mrs Anna H - RCI

“Would like to out of my RCI time share.”

26th August 2014 15:56 - Mr Adam - RCI

"Just want out"

26th August 2014 10:12 - Mr Clive S, North Wales - Anfi Beach Club/RCI

"We have always had difficulty trying to exchange with RCI - either resort or week. Maintenance fees have increased & we are not using the points. Just want to know how to dispose of the week"

26th August 2014 09:43 - Mr Neil C, Hertfordshire - RCI

"Paid £4000 and never used my holidays. They weren't very helpful once they got my money!!!"

24th August 2014 10:25 - Mrs Lesley W - RCI

"Having the same issues as you mention in your article. So fed up with inflexibility & unavailability we now just want rid of this increasingly expensive ball & chain."

24th August 2014 09:50 - Mr Howell C, Warwickshire - RCI

"Wife very ill, can't travel anywhere and is tube feed by nurses twice a day"

24th August 2014 09:44 - Mr B, Holland - RCI

"We bought 2 weeks from RCI in Sunset beach 25 years ago... now I am 64 years old and cannot pay the costing anymore but don’t know how I can stop this? We even want to give it back as long as we don't have to pay the costing anymore please how can we give back these 2 weeks?"

21st August 2014 14:38 - Mr P C - RCI

"Getting too old for these types of holidays"

21st August 2014 09:27 - Mrs Sarah J, Staffordshire - RCI

"I have an RCI timeshare in Rhodes that I need to dispose of. We've had it for four years now, pay £400 maintenance fee every January and have not been able to use the week in March I have. Plese can you help?"

16th August 2014 19:47 - Mrs Elizabeth D - RCI / Moness

"We would like to dispose of our week at Moness. What can we do?"

14th August 2014 17:27 - Mr Thomas R, Fife - RCI / Kilconquhar Castle Estate, Fife, Scotland.

"Own timeshare Kilconquhar Castle Estate. Owner since 200 & RCI member over the same period. Now, with RCI add-ons and increased resort charges, find the whole system is no longer viable."

14th August 2014 15:32 - Mr John S, Surrey - RCI / Infiniti points, Petchey Leisure

"Main problem is that I was sold this "in perpetuity". If I can no longer afford maintenance payments. am I likely to be able to stop? Also, my children definitely do not want to inherit this. What should I do?"

12th August 2014 19:20 - Ms Pauline S - RCI points

"We have 2 apartments in Hollywood Mirage & 1 apartment in Beverley Hill Heights in Tenerife, plus 1 week canal boat timeshare with Sawley. All converted to points. How do we get out?"

12th August 2014 18:06 - Mr Robert M - RCI

"Getting too old to travel"

11th August 2014 21:45 - Mr Gary A, W Midlands - RCI + Silverpoint (Hollywood Mirage & Beverly Hill Heights)

"I would like to know what options I have regarding getting shot of my timeshare with RCI & Silverpoint."

11th August 2014 21:33 - Mr Brian S, Merseyside - RCI / Pueblo Evita, Spain

"Owner since 1992 - do not want the commitment or worry any more."

11th August 2014 14:02 - Mr Trevor H, Buckinghamshire - RCI / Pueblo Evita - Benalmadena

"I am looking into this on behalf of my mother who is in her 80's and basically just needs to get out of timeshare/points scheme ASAP."

11th August 2014 12:02 - Mr William D, Devon - RCI / Club Olympus at Garden City, Tenerife.

"I have had this timeshare for over 20 years now. Circumstances over the years have changed which now mean that I can no longer afford to pay the ever-increasing annual maintenance fees among other concerns. Advice required please."

7th August 2014 17:44 - Mr Wendy S - RCI The Regency Country club Tenerife

"4 weeks of Timeshare that I want to dispose of owing to the ever increasing maintenance charges. The rep at RCC told us that they would buy our weeks back if we ever wanted to get rid of them, this was not true. How do I get rid of them?"

7th August 09:03 - Mrs Rose T - RCI Points

"I am finding that the comparison between paying for a package holiday and paying maintenance fees and flights separately is widening. I would be interested in methods of getting out"

5th August 2014 17:54 - Ms Isobel L - RCI

"Cannot believe that I have been sent an email asking for £1000 for the maintenance charge for 2015. Have not seen any minutes or paperwork where a price for annual maintenance is mentioned."

5th August 2014 11:01 - Mrs Irene M - RCI / Onagroup Aucanda Club, Mallorca

"We have tried to sell but nothing has come of it just taken the money."

4th August 2014 13:54 - Mr Daniel K - RCI Points

"We would like to just dispose of our points scheme - not looking to get any money back. Just get rid."

30th July 2014 15:39 - Mr Colin H, Yorkshire - RCI

"Would like help as just feel like been duped into paying money for absolutely nothing"

30th July 2014 15:39 - Miss A L - RCI

"I bought at points timeshare in 2005 at celebration world in Florida ... I have been in contact by email and phone with not much result as they say I am tied in, I have got the paperwork out and it says 106500 points and signed for by celebration world, they cannot just change a contract by phone and email, I want out of this contract as they have broken a clause surely and it would take 3 years to get a holiday now plus the maintenance fees! Breach of contract?"

29th July 2014 16:39 - Miss B C, Bedfordshire - RCI Group

"Wish to get rid of timeshare due to separation and costs"

28th July 2014 13:23 - Mr Anthony S - RCI / Club Salina Wharf, Malta

"We have not used our timeshare for the last 4 years due to rising costs and airfare. When we started it was £165 per year and now it is £355 per year but you don't get any better facilities for your money. We just want out."

28th July 2014 11:55 - Pauline & Colin K, Somerset - RCI / Club Salina Wharf, Malta

"Maintenance fees keep going up but the apartment standards keep going down"

28th July 2014 11:15 - Mrs Stephanie N - RCI / Tahiti Village, Las Vegas

"My husband and I joined RCI at Tahiti village while on honeymoon last August and have been paying our monthly instalments as we contracted for. However, we are DISGUSTED with the service and how we have been treated and we want to leave. I have spoken to advisors on the chat help on several occasions but we received NONE of our paperwork or guides etc. in the post and still have nothing 1 year later. We have spent a lot of money on this and to no benefit. We want to leave our RCI timeshare ASAP and cancel any commitments. We are happy for RCI to then take back our points and we are SO willing to leave that we will also ask for none of our money back so far either."

26th July 2014 20:16 - Mr John D - Anfi Beach Club / RCI

"We are with RCI and it just doesn't work for us, we simply want to get out of our Anfi timeshare. Many thanks"

26th July 2014 15:37 - Mr Anthony D, Worcestershire - RCI/Infiniti Points, Petchey Leisure

"I have just been to Grangefield Oasis and I was approached by one of their reps and he went through the usual flannel they do. Anyway, the upshot is that if I pay £3500 and that would give me an extra 20000 points... Why do I have to buy more points?"

25th July 2014 09:36 - Mr William G, Greater Manchester - RCI / MGM Petchey Leisure

"2 weeks at Royal Park Albatros costing almost £1000/year now. Not used. In RCI and converted it to weeks."

24th July 2014 18:11 - Mrs Sharon B - RCI / Orange Lake Country Club

"I have been with RCI since 1987. We used to always exchange with them week for a week. NOW they have changed this without even asking us. NOW we have points which now limits us to using as an exchange. As my week is only worth 21 points. We used to exchange to parts on USA now we can't. Stuck with this now and very disappointed."

24th July 2014 06:56 - Mr John H, Devon - RCI Points / Pearly Grey Tenerife

"Felt we were mis-sold our timeshare back in 2003. We can never get the holidays we want. They are always booked up. Maintenance fees are exorbitant. We are really unhappy with RCI and would very much like to sell as we are now retired and can no longer afford it. Basically we are paying for something that we hardly use. The whole system is just a money-making con."

23nd July 2014 20:12 - Mrs Rosemary M, Tyne & Wear - RCI Sunset Beach Belamadena Spain

"We though when we purchased this scheme that we could use our points to take free weeks but the dates we wanted were never available. They offered us cruise deals which were highly expensive so we feel that we were mis-sold. I feel so foolish to be taken in like that."

23nd July 2014 17:39 - Mrs Sue S - RCI Madeira

"My father has one week a year timeshare in Madeira. Because of the cost of his travel insurance and not being so keen on flying anymore, he would like to know about the options to come out if his timeshare."

19th July 2014 16:52 - Ms Faye W - RCI Club Salina, Malta

"Want to get rid of this timeshare so I don't have to keep paying maintenance fees."

19th July 2014 13:50 - Mr Mike S, Derbyshire - RCI

"I have 4 timeshares altogether - At least 3 of which I'd love to get rid of."

17th July 2014 19:52 - Mr A J, N Ireland - RCI Ostos Village, Skiathos

"WANT TO GET RID OF THIS TIMESHARE"

17th July 2014 13:03 - Mrs Sandra D - RCI/Infiniti Points, Petchey Leisure

"Just need to get rid of these points"

16th July 2014 19:56 - Mr Philip R, Cheshire - RCI/ Infiniti, Petchey Leisure

"I believe my original contract was not in perpetuity. I have sent them a copy Registered post, and requested some 5-6 months ago to receive back a copy of the alleged 'In Perpetuity' contract, they have not complied. I do not believe they have one. They have continued to send me demands for two years now, without supplying me with the information I have requested from them. I don't believe there is such a contract, short of suing them for harrassment, what would you suggest?"

16th July 2014 14:49 - Mrs Penny L, Kent - RCI / Divi Resorts

"HELP - I HAVE MADE A HUGE MISTAKE."

15th July 2014 17:52 - Miss Shanta P, London - RCI / Grand View, Las Vegas

"Felt forced into purchasing the timeshare 8 years ago, have only just finished paying off monthly payments. Never fully understood, but felt I had to sign up so that I could leave to enjoy rest of holiday. Wasn't explained the (lack of) cancellation rights. Used only once."

14th July 2014 09:56 - Mr Roger L - RCI Points / Club Casablanca

"We pay approx £840 maintenance fees, but can't get what we want for our 133,000 points - its all "not available". Can you get us out? Would like to walk away from the weeks & points but can we just ignore the bills they send us?"

13th July 2014 11:26 - Mr David T, Hampshire - RCI / Club Riza, Malta

"I have this timeshare for 13 years and have been trying to sell or dispose of it without any success"

8th July 2014 19:51 - Mrs Sonia A - RCI / Summers Bay Resort, Florida

"Hi. Someone gave me and my ex-husband the timeshare as a gift. I didn't realise I had to pay fees yearly and thought it was just a one-off fee, so now I have three years fees unpaid. I have got demand letters now and don't know what to do as I had never had timeshare before and nothing was explained."

7th July 2014 15:52 - Mrs Holly R - RCI / Macdonald Lochunhully, Diamond Club Maritima & Sunset Bay

"I have 3 timeshares which are tied in with RCI. Would just like to get rid of all of them."

7th July 2014 14:48 - Mr Ken J - RCI / Sawley Marine Canaltime

"Have never used the facility in ten years due to inability to get reasonable bookings on RCI programme."

3rd July 2014 20:30 - Mr John P - RCI Diversified Points

"Really wish to get out of ownership. I bought into this scheme because " Resort Solutions" promised to get me out of my spiralling maintenance fee with Chayofa Tenerife! Now I own points and do not appear to be getting any value for money from the outlay of £6,000 pounds + rising annual fees..."

3rd July 2014 12:16 -Mr Gary N, Greater London - RCI / Petchey Infiniti Points

"Cannot afford maintenance fees … and we are unable to use it."

1st July 2014 13:33 - Mr Terry S, North London - RCI / Pearly Grey

"Lack of availability. Promised perks n olonger exist - sold under false pretences."

1st July 2014 13:33 - Mr A M - Clube Praia Da Oura / Petchey MGM

"Unable to use because of ill health and fees being increased each year. Would like to dispose of this timeshare as soon as possible."

1st July 2014 13:33 - Mr S G - RCI / Magnum Group, Club Vera, Spain

"My wife and I also are RCI points members with 3 weeks option at Club Casablanca Tenerife. We wish to shed both timeshares as we can no longer afford to waste money on fees for options that we have not used for several years."

27th June 2014 12:48 - Mr Stephen C, Devon - RCI / Vista Amadores, Gran Canaria

"I have 2 weeks and, due to separation, need to offload both."

27th June 2014 11:22 - Mr E J - RCI Points / Silverlake Resort, Orlando

"154000 points every year and I have no time to use them."

26th June 2014 21:44 - Ms Lorraine H, Leicestershire - RCI / Clube Pria da Oura, Petchey Leisure

"We have been unable to find a buyer for this timeshare. They are refusing to buy back... Also have timeshare at Starwood and we are unable to sell this too."`

26th June 2014 21:00 - Mrs J, Warwickshire - RCI / Heritage Matchroom

"Who can we trust ??"

26th June 2014 15:55 - Mr David W - RCI Points

"Despite a number of letters to RCI customer service Manager regarding the very poor service, no reply has been forthcoming. I wish therefore to get rid of my timeshare as soon as possible."

26th June 2014 13:01 - Mr Philip M, East Sussex - RCI / Macdonald Resorts

"1 week in November left in will by friend of family. Need to get rid of it."

23rd June 2014 18:36 - Mrs Ellen M - RCI Points

"I have tried to sell my points 2yrs now with no interest. What must I do to get rid of them."

23rd June 2014 18:08 - Mr Alan B - RCI / Diversified Additions

"I find that I have to accumilate 3 years of point to exchange for a reasonable place and then it costs me a fortune in admin charges as well."

21st June 2014 11:13 - Mrs Maria C, Norfolk - RCI, Club Riza Malta

"We haven't been able to go for a couple of years and am getting a bit bored of the maintenance charges."

20th June 2014 11:06 - Mrs Seema R, West Midlands - RCI Points

"Its a rip-off. Not getting even 1 week's holiday compared to the 3-4 weeks they said we could expect."

18th June 2014 15:22 - Mr Haydn W, S Wales - RCI, Silverpoint, Beverly Hills Club & Palm Beach Club

"In Nov 2000 I foolishly believed a timeshare investment presentation by Resort Properties and bought 2 weeks at Beverly Hills Club, Tenerife for £10,700. The weeks where number 32 and 33 (mid-summer) and we knew we could not use these dates but could bank with RCI and exchange until our Unit (i.e. investment) was resold by Resort Properties (which we contracted and paid to resell). After 3 years of chasing and writing and complaining that they had not resold they finally offered that they would buy the unit back at £3900 for the 2 if I transferred to 1 week at Palm Beach Holiday Club and paid a further fee. I accepted reluctantly to avoid paying further maintenance fees and have used or banked and exchanged Palm Beach since 2003. However,I have now received AGM documents which have Special Resolutions to change the PBHC constitution and have all fixed week units changed to floating weeks and to virtually sell off or hand over 75% of the resort to non members (or a Spanish Co.). I have all the original documents available to back my belief that I was originally mis-sold by Resort Properties i.e. a deposit was taken at the point of sale and it was sold as in perpetuity. I look forward to your reply."

16th June 2014 22:08 - Mrs Anna P - RCI Kings Paradise Paphos Cyprus

"I have one red week in this gold resort which I have paid for since 2007. Please could you advise on how we can get rid of this..."

16th June 2014 09:43 - Mr Neville B - RCI Points

"Want to get out of timeshare platinum points. Too expensive, no availability, high maintenance fees etc…"

14th June 2014 21:45 - Ms Susan B, Hampshire - RCI - Sirenis

"We signed up for this holiday package and were told it definitely was NOT timeshare. We signed up for 50 holiday weeks and after we had done so we were told we did not have a cooling off period as the law is different than in the UK. We have been paying since November 2012, gave a deposit of £4500 GBP and pay monthly £180 which we cannot afford. When we have tried to book holidays they never have the right dates available and only offer accommodation we do not want , please can you help, thankyou."

11th June 2014 17:15 - Mr Chris S, Wales - RCI & Leoniki Residence, Aegean Blue/Diamond Resorts

"We actually quite like the RCI options available as the accommodation and resorts are generally a high standard (or at least the one we have been to), but Aegean Blue have recently been bought by Diamond Resorts and we think the fees will rise steeply in the coming years. We have a low value week and although we have been able to get into some nice resorts (such as using late availability), recent RCI changes now mean that the deals aren't as good as they once were and to increase our power" would mean buying even more time. In addition, recent personal changes now mean that we are less able to stay in the scheme."

8th June 2014 18:20 - Mr Alan M, Wiltshire - RCI

"Been with RCI 10 years used it just 4 times. Would use it more but cannot get the holiday I want! Also cannot afford the fees anymore."

8th June 2014 17:35 - Mr David L - RCI/Malta

"Have had 'ownership' for 3 years and haven't yet been able to book a UK exchange. We were advised that it was a simple process of finding where we wanted to go, exchanging and booking. No mention was ever made of £145 booking fee, or that we would probably have to book 3 years in advance! We are a party of three, two of us are over 76 and infirm, two of us are disabled, one of which cannot fly on medical orders. We were signed-up for this whilst on a xmas holiday in Malta. The whole process is complicated, staff unhelpful and has cost thousands. A serious con."

7th June 2014 20:04 - Mrs E - RCI, Club Marbella, Costa del Sol

"I require information as to what the best way to get rid of our timeshare."

3rd June 2014 19:32 - Mrs M H - RCI / Silverpoint Club Paradiso

"Pressured to purchase 9 units by Resort Properties as an investment, to be sold within year 2008. £20k cash. Then told units wouldn't sell in 2009. To try and get money back, we came severe pressure to take on and upgrade to Club Paradiso £23k - this financed via Barclays Bank. No checks etc made loan was instant. (Always wondered if Barclays could be held accountable in some way) and we were assured we could resell in 2010. This didn't happen, then Silverpoint came back and said the resales were the following year. We are now being told 2015. In between pressured to join scheme with RCI, so members since 2005... Like all others here, extreme sales pressure, mis-sold, lied to, increasing fees... not good."

31st May 2014 13:46 - Mr T P, Greater Manchester - RCI / Salina Wharf, Malta

"They put me with RCI group - another bunch of rip off merchants - on a points system. Every time you tried to book a holiday with them on the internet, it always said not enough points, but I knew I had, so when you did get through to then, the holiday had gone. So in the end you ended up losing your points and paying them money for nothing. Last November I called into Salina Wharf expressing my disappointment with the whole thing, paying a lot of money and getting nothing in return... But they told me I could not close the contact with them and if I didn't keep paying they would take me to court. That was said to me by the manager, but she would deny it. So over the years I've paid thousands of pound and nothing in return."

31st May 2014 13:24 - Mr Philip G - RCI & CLC

"We are in the RCI points system and find we are not using our yearly points - this happens regularly as we now have four dogs which need to be accommodated when we go on holiday abroad. RCI are requesting additional money to extend the points we don't use. We are unable to book holidays any longer than 10 months in advance. We have points from 2012 and 2013 not used and will have to pay over £100 to extend these if we don't book a holiday before the end of June - we want to go away in May 2015 but are unable to book because it is more than 10 months in advance... We are getting increasingly disillusioned by RCI and the whole timeshare scene and would therefore, like to get rid of the problem."

30th May 2014 10:40 - Mrs Julie T, Leicestershire - RCI / Gran Canaria

"Is it possible to release us from our time share in Gran Canaria? Increasing fees and administration errors have just cost another 900 euros because of a RCI v Resort lack of communication."

29th May 2014 09:58 - Mr S - RCI

"Sold RCI by a small centre/franchise in Tenerife with 'added' benefits. When we tried to claim these benefits the franchise was no more, as RCI had pulled the rug from under them."

28th May 2014 14:25 - Mrs Rowena M - RCI Village Heights, Grand Leoniki

"Fed up with booking fees.... Extra costs e.g. electricity in some resorts! ..... Poor availability so so frustrating .... Maintenance fees...... Better offers on the high street!"

24th May 2014 15:12 - Mr Martin J, Sussex - RCI Points

"I no longer can afford the annual fees and find I don't use the points value each year. Would like to release myself from the scheme."

24th May 2014 12:06 - Mrs Audria M, Kent - RCI, Cyprus Paphos

"Currently in a timeshare which I have never used in the past 8 years. Always paid maintenance fees. How do I get out of this?"

23rd May 2014 14:43 - Mrs Jennifer C, Aberdeenshire - RCI / Scandinavian Village, Las Rosas

"I have now got 256000 points and cannot get anything anywhere with RCI that I wish without paying enormous fees. Wish I could just get rid of it."

22nd May 2014 19:26 - Mr M, Lancashire - RCI/ Club Marina Tenerife

"Would willing give it away."

22nd May 2014 18:46 - Mr Dave W - RCI Pueblo Evita

"Wanting to get out of timeshare as fees are constantly increasing and unavailability of dates."

21st May 2014 19:53 - Mrs Pam S, Yorkshire - RCI / Diversified Resorts Limited

"We would like to get out if this as the yearly fees are as much as holiday and we had trouble booking where we wanted to go this year."

17th May 2014 14:55 - Mr James R, Cheshire - RCI / Silverpoint, Hollywood Mirage

"Hi ever since buying shares with RCI all we seem to do is pay fees and have very little holidays. This is because normally they say book a year in advance we try this and we are told its to soon. Then when we try nearer to when we want to go there never anything available."

16th May 2014 12:58 - Mrs Georgina S - RCI / Odyssey Royal Resorts:

"Hello, It would be great to speak to someone about how I can sell or just simply get out of our timeshare. Any advice would be appreciated, Kind Regards, Georgina."

14th May 2014 19:45 - Mr Christopher C - RCI Club Salina Wharf:

"Owned since 2000 and have never been given the standard of apartment that we were shown when we bought into this."

13th May 2014 11:40 - Mr Stuart H, Perthshire - RCI / Oasis Lakes Resort, Orlando

"Would happily give away or donate my timeshare. Fed up with paying annual maintenance fees which go up because others fail to pay...."

12th May 2014 17:04 - Mr J, County Durham - RCI / Petchey Leisure Clube Praia Da Oura

"Mis-sold and totally conned into been able to sell it back at any time. Worst thing we have ever been involved with. Gutted."

11th May 2014 17:15 - Mr Paul H, Shropshire - RCI & Interval International

"Have 2 resorts - in Tenerife & Florida. Each year their exchange power reduces & they want you to buy points which would mean even more maintenance fees."

8th May 2014 16:26 - Mr Tony B, Yorkshire - RCI

"Tried without success to sell it. Can't afford to keep paying maintenance. Never used it and conned into believing we could sell it back. :-("

8th May 2014 10:34 - Mrs Geraldine F - RCI Sunset Beach Club Benalmadena

"As we are now on pension we can't afford our timeshare points."

7th May 2014 17:54 - Mr & Mrs S - RCI / Moness Country Club, Aberfeldy, Scotland

"We are now retired and concerned with burdening our family with unwanted and unaffordable maintenance fees. Resort no longer offers buy-back scheme."

7th May 2014 14:31 - Mr R - RCI, Pueblo Evita

"RCI Timeshare at Pueblo Evita, Costa Del Sol. Escalating maintenance fees. Not able to off-load and exchange fees mean you end up paying almost for two holidays. Please respond with alternative means or ways of resolving this, thanks."

7th May 2014 12:15 - Mr Kevin G, Surrey - RCI Points:

"Bought RCI timeshare points back in 2000, gave up paying maintenance after 3 year due to drastic increase and poor quality of accommodation. Will have trouble finding the paperwork now."

2nd May 2014 14:14 - Mr William D - RCI

"As my wife and I are pensioners we find the annual fees quite high. We have to make special savings just to cover these costs, so we want to cancel our membership."

1st May 2014 16:18 - Ms Sally H - RCI Points

"I have 157,000 points and am interested in disposing of them. What do I need to do?"

30th April 2014 20:35 - Mr Phil B, Devon - RCI / El Marques, Tenerife

"We've owned there since 1990 and are simply completely disilusioned with the whole sorry state of timeshare and its crazy costs."

29th April 2014 19:17 - Mr Jon D - RCI Points

"I just want to get out of the whole system. Fees continually rising. As an RCI points member I find availability poor for when I want a break, and if you are not a member of certain resorts then as an RCI member I feel I get poorer accommodation."

26th April 2014 16:42 - Mr Graeme C, Surrey - RCI / Petchey Leisure

"As others on here, ever increasing fees & lack of availibility, but you can go to most places if you pay! Might as well just go to local travel agents!!!"

25th April 2014 17:55 - Mr Anthony R, Lancashire - RCI & Diamond Resorts International

"Please help, we have been misold many times with false promises and it still does not give you the dream holiday."

24th April 2014 15:33 - Miss J B, Gloucestershire - RCI

"Would like advice on relinquishing a time share from RCI. Ownership is lifelong. Please are you able to advise? None of my children are interested or in a position to own a timeshare."

23rd April 2014 20:22 - Mr J, Sussex - RCI / Occidental Punta Cana, Dominican Republic

"I would like to get rid of my 1 week timeshare because I cannot afford it or the flights any more. Can you help?"

21st April 2104 08:09 - Mr Tom S, Powys - RCI / Pearly Grey Ocean Club, Tenerife

"...We are becoming concerned about the possibility that, when we eventually pass away, our two children will have the liability of the maintenance till 2066. They do not want the timeshare and are in the least bit interested in it. When we were there 2 weeks ago they made veiled threats that our children and grandchildren would be liable and would be taken to court and made to pay the maintenance fees till 2066 after we die..."

20th April 2014 19:47 - Mr Raymond C, Midlothian - RCI / Silverpoint

"We have been misled by sales promises made by a Silverpoint sales manager during his sales promotion to us. We purchased 1 week at 3 seperate apartments and were told that this special deal would allow us to pay off our finance on our 1st week, which we purchased previously. We have taken out a finance agreement arranged by Silverpoint from Barclays for £22000 over 10 years over and above the £6000 we paid for our first week. We have also now been informed that these apartments have maintenance which will be due at the end of each year, and we think this will be over £2000 and this was never what we thought we'd been sold. We can't afford the finance never mind the maintenance fees, and feel we've been lied to. We don't know who can help but hope you can..."

20th April 2014 16:52 - Mrs Victoria G, Cumbria - RCI / Orange Lake Resort

"Desperate to stop paying. They are refusing to buy back although told us they would do this when discussed, we have no evidence sadly. Tried companies to sell, but they did nothing and no one wants to buy it. Can you just stop paying? I asked them to repossess it and they won't really answer that."

18th April 2014 18:18 - Mrs Susan G, Hampshire - RCI

"We bought ours 13 years ago then nearly got conned into more 12 years ago… but we need to get out of it as we can not keep paying. We just don't know who to trust there always seem to be a catch in it."

17th April 2014 12:07 - Mr John E, Leicestershire - RCI, Club Casablanca, Tenerife

"We have a timeshare at Barnsdale Country Club. In order to convert to points we were persuaded to buy an additional timeshare in Tenerife. As our family have now moved on we do not need the additional points (and don't want to pay the maintenance fees) from the Tenerife timeshare."

17th April 2014 09:57 - Mrs Hilary B, North Wales - RCI Points / Silver Lake Resort Florida

"We just want to come out of the timeshare. We have had it since 1990 and now due to retirement will not be able to afford the fees."

14th April 2014 19:31 - Mr Malcolm A, Stirlingshire - RCI Summer Bay Resort, Florida

"Our timeshare is a 3 apartment condominium. Due to age and ill health we are not In a position to be able to take use of this - bought under pressure and while I was ill - and we have no family members interested in it either. Can you help?"

14th April 2014 12:48 - Ms O A, Middlesex - RCI and Silverlake Resort

"I have tried to speak to the management of Silverlake on numerous occasions, but they have refused to see me even when I went there physically. Told RCI many times that I am not happy with the service, no one actually replies. They just keep sending you surveys they want you to respond to. I want release of the contract and compensation. Fees for maintenance was said to never increase when sold. Flights & food could be purchased with the points alone, not true. Attractions are prohibitive costs & they still make you pay a fee on top of the points which was sold on the premise that you never need to use money again!! I was also told I am a platinum owner, now RCI are trying to sell me platinum ownership!! Told it is real estate, but it has no resale value. There is little or no availability for where you want to go, but if you agree to pay more money resorts magically becomes available."

13th April 2014 12:16 - Mr John S, Hampshire - RCI

"GET ME OUT OF TIMESHARE"

12th April 2014 22:45 - Ms Karen R, Lecisetershire - RCI / Barnsdale, Rutland

"I believe I have been mis-sold my timeshare as they have taken away the option to sell back to them."

12th April 2014 02:06 - Mrs Emma G, North Yorkshire - RCI / Westgate Holiday Villas Kissimmee

"Having problems getting rid of timeshare also our financial situation changed."

11th April 2014 15:44 - Mrs Rita W, Oxfordshire - RCI / Pueblo Evita, Benalmadena

"We bought out timeshare in 1987 and own an Elite apartment for one red week. We are now elderly and are in poor health. We have tried to sell our timeshare, but the resort reject this... Where can we go next?"

11th April 2014 14:29 - Mr P N, West Midlands - RCI / Fort Lauderdale & Florida

"Unable to book a holiday. Maintenance fees high."

11th April 2014 08:34 - Mrs H, Kent - RCI / Ona Ogisaka Gardens, Denia

"Belongs to my father who now suffers from dementia so unable to use it and also he has no money to pay the ongoing maintenance fees."

10th April 2014 20:38 - Mrs Lesley G, West Lothian - RCI / Moness Country Club

"Can't afford this as we are retiring."

8th April 2014 11:14 - Mr Tarek S, Monmouthshire - RCI Sunset Beach Club

"I was mis-sold this tricky timeshare and I find all the promises that have been made to me to be false and misleading. I want my money back, which was around £10000!

8th April 2014 06:09 - Mr Tony S - RCI / Sunset Beach Benalmadena

"I think I was mis-sold this whole thing and when I went from an apartment to points it became untenable, with no availability and shocking quality of available accomodation. In effect I have 31000 points which got me a fleapit if I was lucky and this cost me about £10000 which I would love back as I got no benefit whatsoever."

7th April 2014 15:07 - Mr Michael S, East Sussex - RCI / Celebration World, Orlando

"RCI points cut from 133,000 to 31,000 last year by resort, now maintenance fees increase by 20%."

7th April 2014 11:39 - Mr R G, East Sussex - RCI / Peseta Grand Hotel

"We just wish to escape from this."

2nd April 2014 15:46 - Mrs Amanda H, Perthshire - RCI / Moness Resort

"I've tried to sell this burden and I've tried to trade it in when I traded up in another timeshare, but I'm still stuck with it. I need to get shot of it. Resort is Moness Scotland, Can you help?"

2nd April 2014 09:59 - Ms Diane P, Cornwall - RCI Points

"Bought this while on holiday in Mexico but now we are finding it just too expensive to carry on with as we are not high earners and are struggling to keep up with the repayments which we put on a credit card. If there is any way to be released from this timeshare then financially we would be much better off. Thank You."

1st April 2013 14:30 - Mrs Laura B, West Midlands - RCI Points

"I still have 10 years left on this time share and since my divorce I would rather spend my money on other things."

1st April 2014 14:21 - Mr Nicholas M - RCI / Barnsdale Country Club

"Looking into the release of a timeshare inherited from my late grandfather by my parents. The costs have increased significantly over the years and with little benefit from the timeshare my parents are looking for ways to release the burden. I would very much appreciate any advice available to assist."

1st April 2014 11:32 - Ms P A, Berkshire - RCI Points

"We have 60000 RCI points which we want to get shot of."

1st April 2014 08:27 - Mr John M - RCI & Diamond Resorts

"I would like to discuss cancelling our contracts with Diamond Resorts and RCI. I own 14,000 Diamond Points and a fixed week at Sahara Sunset in Spain."

30th March 2014 14:38 - Mr Malcolm Y, Hampshire - RCI / Cwm Chwefru Country Cottages

"Am looking to sell or otherwise dispose of my week"

30th March 2014 01:15 - Mrs Pamela F, Ayrshire - RCI / Grandview at Las Vegas

"I am enquiring about a timeshare that my parents purchased on their 50th wedding anniversary while on vacation in Las Vegas. As my parents are now 81 and 75 respectively, they have never used it, and have tried to sell it with no luck. Could you please give me some information on how to help them sell the timeshare that they no longer want, and still pay maintenance fees for."

29th March 2014 17:29 - Mr John S - RCI / Club las Calas

"Seeking information as to how I can efficiently exit my contract"

29th March 2014 15:05 - Mrs Janice G, Lanarkshire - RCI Points

"Not told of all the extra charges when signing e.g. booking fees, annual membership fees, etc"

23rd March 2014 22:41 - Mrs Helen S, Lanarkshire - RCI Points

"Would like to get out of the system now before my children get landed with the maintenance fees."

23rd March 2014 21:15 - Ms B, Angus - RCI / Sunset Beach Club, Benalmadena

"66 yrs old this year and can't afford maintenance, membership, exchange fees, let alone flights etc... Member of RCI since 1987 but only ever been once since son was born!"

19th March 2014 15:06 - Mrs Jan H, Staffordshire - RCI Points

"Never used yet need to get rid"

18th March 2014 11:29 - Mrs Sylvia M, Kent - RCI - Puerto Rico Gran Canaria

"We are now pensioners and cannot afford the maintenance every year. We have 3wks with RCI and are being told that we will lose our weeks/points if we do not take holidays within the year, but when we want to go we can't, as there is no availability!"

17th March 2014 16:29 - Mr Martin C - RCI / PortoNovo Apartments , Grand Canaria

"Escalating maintenance fees & lack of availability of vacation weeks"

16th March 2014 11:14 - Mrs C O'G, Kent - RCI / Infiniti

"After the death of my husband 3 years ago I find myself not in a position to go on holiday as I am on a pension myself and have a few health problems. I pay £1300 a year maintenance and can no longer afford this. Can you advise?"

4th March 2014 12:46 - Mrs Jennifer W - RCI / Bahia Blanca

"They offered us the world back in 1992. I have 40 points to use up this year and thought I would like to use some of them for the UK. I noticed while scouring the RCI website that one of the MacDonalds resorts that was recommended to me on the website gave a monetary value rather than a trading value. When I asked about this RCI said that it is for an extra holiday. When put to them that I wanted a holiday using my TradValue (not an extra holiday) they said they could do nothing about it. The long and short is that they are letting large companies use the RCI website to sell their properties, ones RCI have no doubt sold back to these resorts. When I suggested they were acting like advertising agents and they could jolly well sort out an exchange there for me using my trading value in exchange for cash. They are duping members into buying a holiday rather than having an exchange. Bonus points: What is that all about? They never offer extra holidays.It would seem bonus points are next to useless.I would like to now get out of this timeshare deal as I am not sure how legal all of their behaviour is added to this I do not want this aggro past onto my children."

1st March 2014 14:26 - Mr Christopher C, Kent - RCI Points

"We do not use it and can not keep up with the fees which go up and up each year. We are pensioners and this is draining our finances."

27th February 2014 12:48 - Mrs Sue B, Cheshire - RCI / Royal Sunset Beach Club Tenerife

"Due to ill health both my husband and myself can no longer afford or be able to travel, therefore we would like to find a way to give timeshare back."

24th February 2014 17:42 - Mrs Sylvia G, Devon - The Osbourne Hotel, Torquay (RCI)

"We were told this would be an investment as especially if we bought on a RED week. We foolishly did. When the children were young it was occasionally used, but as they grew they wanted to go elsewhere. We haven't used it for years, can't sell it, can’t let it out, and can't find anywhere suitable to exchange. It's just a black hole consuming our money each year while we pay for out holidays elsewhere."

21st February 2014 - Mrs Pam C, Perthshire - RCI / Hollywood Mirage, Silverpoint

"Just tried to bank by week with RCI but they say I have to phone to find out when my week is as this has obviously been changed to a floating week. I have not been contacted on this changeover. I have been an owner since 2004."

19th February 2014 - Mr John T, Tyne & Wear - Hollywood Mirage (Silverpoint) with RCI points

"I bought this timeshare about 3 years ago . It was sold to me as an investment that would increase in value. We have been unable to get holidays we would like through RCI points and we're never told about RCI fees..."

18th February 2014 - Mr Ryland W, Swansea County - Paradise Kings Club, Paphos / RCI

"Believe this scheme was mis-sold to us. Initially, we were sold a week in January, which would be of little use to us as my wife is a teacher and unable to take time off during this period. We were told not to worry as we could take weeks at the resort during other times of the year. As a result, we upgraded to a week in August, further expense to us!! This week we tried to get a two week holiday in Portugal, to be told by the RCI operator that we couldn't as we did not have enough points."

16th February 2014 - Mr Ron F - RCI / Benal Beach Club

"We are frequently unable to use the time and would like to just give it away, thereby not having to worry about fees."

14th February 2014 - Mr H, Hampshire - RCI / Oak Plantation Resort

"We have a timeshare at Oak Plantation, but the resort has been allowed to be run down, and we are not prepared to pay anymore maintenance fees. We have not paid 2013 fees. We have paid 2012 fees but we are not allowed to exchange because we have not paid 2013 fees [I think this is totally wrong]. The units where so bad that RCI took them out of there system for a while until the resort come up to standard. We have requested to know what has happened to the fees we have paid in the past, but have never received any reply regard this matter. We now have an agency chasing us for the fees but we will not be bullied or blackmailed by these people."

13th February 2014 - Mrs Caroline H, Northants - Orange Lake, Florida / RCI

"I've had a Gold Crown 2 bed resort since around 1996 - never stayed there but was duped into paying through the nose for this white elephant. I work in a school and can only take holidays in term time and can never get a reasonable exchange, especially now the 'weeks' have been changed to another scheme. I haven't used the exchange for several years and I might just as well get hundreds of pounds every year and burn it!"

11th February 2014 - Mr Jeff K, Lancs - Infiniti Points / RCI

"Moved to points because they were purported to be more flexible and you did not necessarily have to take full week vacations. This is not true! RCI have unilaterally changed two holidays I had booked using their web site. I even received comfirmation of my bookings only to have them changed without reference a couple of weeks later. We were sold the product with a pack of lies and are finding it impossible to get the holidays we want."

8th February 2014 - Mr Surinder S. Shropshire - RCI / Pine Lakes

"Bought timeshare from RCI in the early 1980s and not entirely happy with their exchange system we were pressurised to go onto Points system in 1996 and we have been stuck with them. My wife retired from work when she turned 60 4 years ago and I will be retiring in September this year when I reach 65. With the ever increasing membership fees and our joint income taking a sharp dive we are finding it extremely hard to keep up with the cost of maintenance and membership fees."

29th January 2014 - Mr Douglas S, Tyne & Wear - Akeld Manor and Country Club

"Fees increasing by 8% per year.Gold standard given by RCI completely false."

19th January 2014 - John B, Northants - RCI/Wyndham

"I was pressured into buying a timeshare back in 2008 in Las Vegas. We were told all sorts of things about how we can use the points with RCI and go to Europe or America, but every time I have enquired to use it I only have enough points for a few nights stay. Then to make up to a week or fortnight costs more than I would pay through a travel agent."

If you'd like to see reports from Timeshare owners with other groups, please see: Customer Comments

How Timeshare
Release Works

Recent customer
Comments

Claims & Fees
Calculator

Frequently asked
Questions

Your timeshare
Release Options

Recent customer
Testimonials

About Timeshare Release

During the Timeshare sales boom of the 80s & 90s, potential buyers were lured in by the promise of affordable exotic holidays, flexible exchange programmes and the impression that Timeshare would be a valuable "investment".

In an industry with little or no regulation, high pressure sales tactics were rife and contract smallprint was often glossed over and explained away by sharp salespeople.

Many Timeshare buyers were therefore unaware that they were actually making significant, long term financial commitments on behalf of themselves and their families.

To find out how you can escape the Timeshare Trap please complete the short Timeshare Release Wizard now.

The Timeshare Trap

For many Timeshare owners, annual maintenance fees were barely considered token amounts in the early "honeymoon period" of ownership.

However, year-on-year increases imposed by the resorts over time now mean that the maintenance fees have risen to become substantial sums.

Owners are also facing the prospect of ongoing yearly fee increases and realising that they (and their families) are often committed to long term contracts for generations to come.

Please try our Future Fees Calculator to estimate your liabilities over the term of your Timeshare contract, based on an annual increase of 7.5%.

If you're concerned about rising fees and how to escape the Timeshare Trap, please contact us today.

Timeshare Owner Reports

Recent comments from RCI Timeshare owners who have come to us for help with contract cancellation:

Mr Steve R, Middlesex - RCI/Hollywood Mirage

“We 'swapped ‘another place in Tenerife for this in order to move to the points system. Since then, getting exchanges to desirable resorts proves almost impossible, irrespective of in-season or off-season.”