Solve your ANFI Timeshare Problems

Read Reports from other Timeshare Ownerss

At TimeshareRelease we receive cries for help from hundreds of Timeshare owners every week - and we have published a selection of the issues reported to us specifically by Anfi Group members below.

If you'd like to see reports from Timeshare owners with other groups, please see: Customer Comments

To report your own experience and/or to find out your options for getting rid of your own Timeshare problems and potentially claiming compensation, please complete the short TimeshareRelease enquiry form now.

6th February 2017 – Mr & Mrs S – Anfi, Gran Canaria

“We came into contact with Anfi during a presentation at our holiday resort in Mas Palomas in 2006. We were offered a no-obligation tour around Anfi with a 42€ thank you whether we joined or not, and were given a taxi ride to Anfi and return to our resort thereafter. We did purchase on the day, were not given a cooling off period and gave an initial deposit of £1,000. We were then talked into changing to Floating weeks x 2 in 2009 and again no cooling off period with a deposit of £1,500. When we asked in 2013 about relinquishing our contract due to financial reasons they said we could not!”

3rd February 2017 – Mr & Mrs G – Anfi

“The timeshare was sold as an investment, something to pass on to our family. We were pressured to buy and sign on the day. Each time we have been to Anfi, we were pressured into upgrading until we have what we have now, then we said no more.”

24th January 2017 - Mr & Mrs G – Anfi Tauro

“We have a timeshare at Anfi Tauro. During our last visit in November 2016 we understood Anfi had sold its group to Lopesan – we have no idea where we stand for its future. The maintenance fees annually keep going up, we know our children will find it difficult to take these over. Every time we visit we are pushed to upgrade and buy more weeks. Plus we have the inconvenience of Anfi reps chasing clients around Anfi Tauro constantly.”

17th January 2017 – Mr & Mrs J – Anfi & Cala Pi

“We were sold the product in perpetuity… weeks and points followed by several upgrades. We have since realised that what we were sold is contrary to Spanish law. Whilst on holiday we were approached to sell our existing timeshare and buy Cala Pi. On holiday at Anfi we were also approached to buy timeshare at Monte Anfi. Later on we exchanged Monte Anfi for Anfi Beach. Always approached to upgrade/re-buy etc. This is a part of each holiday as a rep is always assigned to try and review our holidays.”

9th January 2017 – Mr & Mrs N – Anfi Beach Club

“While on a family holiday we were invited to visit a resort and were told we would be able to swim in the pool and enjoy the beach. This did not happen. We saw a video regarding the complex and how it all began. We were sold a timeshare and we did not know it was a timeshare.”

9th January 2017 – Mr & Mrs N – Puerto Anfi

“Purchased at Anfi 2002 paid deposit of £2,320 on the day and the balance within 14 days.”

1st December 2016 - Mr & Mrs A - Monte Anfi

"Told we could sell back to Anfi at anytime (untrue)
Told we could bring family and have extra apartment (untrue)
Told value of apartment would increase (untrue)"

30th November 2016 - Mr & Mrs L - Anfi Beach Resort

"During a welcome meeting at a different resort in Gran Canaria we were given the opportunity to see round the Anfi Resort. Once there we were given the "hard sell" over a period of 5 hours. When we agreed to buy we had to pay a 10% deposit on that day. A further payment was to be made one month later and the full balance paid a further month later. All paid off within 2 months (not 3 months) No mention of a cooling off period. It was sold to us as an investment and could be re-sold back at anytime without difficulty and the value would increase over the years. When a year late we bought an upgrade we were verbally told that this was not a perpetuity - that the contract would cease at our deaths. We were told it was in our interest to have a "floating " week rather than a "fixed" week as we could then take holidays at any time. We were also told that RCI membership would give us even more flexibility. Maintenance fees have risen over our membership at an increasingly high rate not at the rate of interest as initially told."

9th November 2016 - Mr & Mrs W - Monte Anfi, Gran Canaria

"We feel we were mis-sold our timeshare. We were on honeymoon and taken for the day, shown round and felt pressured into buying and signing with a deposit on the same day. Our maintenance fees at the time were reasonable and were told they would one, rise with inflation which is not true as they are now 650€ yearly (5%). We were told it was an investment fro the future with the perpetuity meaning our children would benefit from this, and the ownership would increase in value. We were also told we could sell back at any time which is not the case. The actual benefits of upgrading from bi-annual to a floating week was actually worse than we had been told and we feel very let down and misinformed."

19th October 2016 - Mr S & Ms C - Monte Anfi, Gran Canaria

"We went to Anfi Del Mar on a trip with Thomson holidays, we were given tickets for Sioux City a cowboy night out as an encouragement to go to Anfi. We were shown around by one of their sales reps. We spent five hours at the resort and we were very unsure due to the costings etc. We were ready to leave and they said how about we move you into a deluxe suite for the rest of your holiday to see if you like it at Anfi. For five days we stayed in a luxury apartment. We again discussed sales, (they provided taxis to move from our Thompson holidays resort which was a bit poor), we agreed to join Anfi after another higher sales rep came in and gave us pressure saying if you don’t sign the room we have let you stay in will be charged to you at €1200. I was asked to pay a payment by my Visa debit card as a deposit for the time share agreement. We had our three young children with us and felt very pressured. We were put into perpetuity agreement contrary to Spanish Law. Furthermore a deposit was made on the day by our credit card. At no time did we attend a public notary to have this agreement notarised as required by Spanish Law."

Thursday 29th September 2016 - Mrs R - Anfi

I first came into contact with Anfi whilst holidaying in Gran Canaria. We had holidayed in Gran Canaria for several years and been aware of lots of people employed by Anfi to bring tourists to the resort in order to persuade them to buy into what was the 'Anfi Holiday experience'. On a rainy day in 2006 we decided to go along to have a look having been promised a free lunch and gifts.
My friend Mr K and I then bought a week’s holiday in Anfi Beach for £12,000. We were told this was an investment which would rise in value and that the weeks holiday was in such demand Anfi would buy it back at a profit in the future. We were also told that if we didn't want to use our week in the apartment we could travel anywhere in the world through RCI and stay in 5* resorts.
In February 2007 we went to Anfi and one of their representatives Jayne Knights came to see us. She showed us around several apartments and suggested that now we were on the 'points' system and with grandchildren arriving - more points meant more holidays.

Tuesday 27th September 2016 - Mrs R - Anfi del Mar

We had not been told the truth that Anfi would buy back our apartment and what I wanted was not to buy anymore at Anfi as we would not be able to sell it back.
Jayne Knights then took us to Anfi Tauro and told us that if we bought a week and penthouse there, the following year a new block of apartments was being built and the money spent on a penthouse could be used to buy an apartment in the new block. I was concerned because Tauro was not well developed but Jayne told us that we did not have to use the penthouse at Tauro, we could book at Anfi del Mar or use RCI to go elsewhere. She said I would be given a letter confirming that my purchase of a week at Anfi Tauro would serve as a deposit for the purchase of an apartment in the new block about to be built. If we wanted to stay as Tauro a courtesy bus would take us daily to Anfi del Mar.
In the event none of this was true.
1. The apartments for sale have still not been built.
2. At one point I was told I had to stay at Anfi Tauro and was not allowed to stay in Anfi del Mar.
3. Development of Anfi Tauro has been slow.
4. Anfi vacation club exchange provides poor accommodation.
I paid a £10.000 deposit on the same day at their request and the contract that I was required to sign was in perpetuity.

Tuesday 30th August 2016 – Mr & Mrs B – Anfi Beach Club

Walking along promenade in Mas Palomas, we were approached by a timeshare tout, would we like to go to Anfi Del Mar and daughter can see Santa while you’re there. We were shown around Anfi Del Mar, asked if we liked the complex, we replied “yes”. Would you like the rest of your holiday here. We paid £1,340 deposit on credit card. It was not notarised. We went home and got a loan from HSBC to pay rest of purchase price £5,360 which a document supplied with date and paid stamp on it. We have been put into full perpetuity 50 years contrary to Spanish law since January 1999. We have tried to change the week to earlier, but would cost us more money so they in fact refused.

Monday 29th August – Mr& Mrs B – Anfi Beach Club

We were informed we could get approx. £4000 for our timeshare, and we have not used it for 3 years. We believed that it had value. We paid a deposit on the day of purchase and we were not made aware that we would have to pay fees for life. We were told on the day that air flights could be bought cheaply.

Thursday 18th August – Mr B – Puerto Anfi

Originally the family holidays were ok but they are expensive now for 2 people. We don't want to burden any future expense onto the children. Our children have now moved abroad. The maintenance fees are high and rental for a week is cheaper than what we pay for the timeshare

Wednesday 07th September 2016 11:24 - Mr & Mrs B - Anfi Beach Club

Walking along promenade in Mas Palomas, approach by a timeshare tout, would we like to go to Anfi Del Mar and daughter can see santa while your there. We were shown around Anfi Del Mar, asked if we liked complex, we replied “yes”. Would you like the rest of your holiday here. We paid £1,340 deposit on credit card. It was not notarised. We went home and got a loan from HSBC to pay rest of purchase price £5,360 which a document supplied with date and paid stamp on it.
We have been put into full perpetuity 50 years contrary to Spanish law since January 1999. We have tried to changed the week to earlier, but would cost us more money so they in fact refused.

Thursday 01st September 2016 05:58 - Mr & Mrs B - Anfi Beach

We were informed we could get approx. £4000 for our timeshare, and we have not used it for 3 years. We believed that it had value. We paid a deposit on the day of purchase and we were not made aware that we would have to pay fees for life. We were told on the day that air flights could be bough cheaply

Thursday 01st September 2016 05:52 - Mr B - Puerto Anfi

Originally the family holidays were ok but they are expensive now for 2 people. We don't want to burden any future expense onto the children. Our children have now moved abroad. The maintenance fees are high and rental for a week is cheaper than what we pay for the timeshare

Thursday 01st September 2016 05:44 - Mr & Mrs D & Mr & Mrs J - Gran Anfi

We were unaware hat the contract we signed was in perpetuity and we do not want family members to inherit the expense of the maintenance fees. We are unhappy that the maintenance fees have increased dramatically

Thursday 25th August 2016 10:19 - Mr H - Anfi Beach Club

I do not want this to go to my children. They do not want it and cannot afford it. I cannot sell it and they will not take it back. I paid a deposit on the day and was not told about any cooling off period.

Tuesday 16th August 2016 11:36 - From Mr H - Anfi-del-Mar

We were approached by ticket touts who gave us a scratch card, then claimed we had won a free holiday. On arrival at Anfi-del-Mar, we were there for approximately 4-5 hours, we were pressurised into buying a timeshare and were informed that if we did not sign on the day, the good deal would not be available. We were informed that we would always be able to receive a week in Gran Anfi, maintenance fees would not increase and we could sell the timeshare back to them at any time and receive the full amount paid back in full. Perpetuity was and never has been explained to either myself or my wife. The cooling off period was never explained.

Tuesday 16th August 2016 11:29 - From Mr & Mrs B - Anfi

We were solicited outside Anfi with scratch cards which we 'won' as long as we came on a tour (we did not get the surprise).
We had to leave a deposit on credit card on the day after a 4 hour sales pitch.
We were told could be sold back and that it was an investment in terms of increasing value.
We were not told that management fees would be passed on to our child.
On one occasion our allotted apartment was not to the standard we had been sold.
We were told the resort was exclusive to owners only.
The majority of sales projections were hand written but not made available at the end of the sale.
We were told on upgrade that new points system would be given priority in terms of booking but didn't benefit from this.
Several reps claimed to own multiple apartments that they received a rental income from.

Monday 15th August 2016 04:49 - Mr & Mrs B - Puerto Anfi

We were approached in the street with scratch cards.
Cooling off period was given but not adhered to as a deposit of £1960 was taken on the day.
We never visited a Spanish Notary as was required by Spanish Law.
The deposit was taken on a credit card contrary to section 75 of the consumer credit act 1974.
We felt we were pressurised into agreeing to sign the contract and feel this was in breach of contract misrepresentation.
We did use the product the following year but found it difficult to be able to book the dates we wanted.
The resort was very nice but we were contacted by a representative to try to sell us a further week which when we refused he turned quite nasty.

Monday 15th August 2016 10:17 - Mr & Mrs W - Anfi Del Mar

We are unhappy about our timeshare because we did not understand what in perpetuity meant. We were pressurised into buying and actually paying a deposit in one day, we were told they would buy it back if we wanted them to, I rang 2-3 years ago and was told bluntly that they would not!!
We were told we could hand it down to our children if we wished, NOT that they would be liable. Maintenance fees have doubled since we purhased this which we did not expect. Flights from the North East are going up every year. We were told that it was not timeshare that it was a vacation club and we cannot change from Monday to Saturday to get different available flights. We were there a full day and forced to make a decision, they would not let us go away to think about it. We do not want our children to be left liable for maintenance fees

9th August 2016 - Mr H – Anfi del Mar

“We were approached by ticket touts who gave us a scratch card, then claimed we had won a free holiday. On arrival at Anfi-del-Mar, we were there for approximately 4-5 hours, we were pressurised into buying a timeshare and were informed that if we did not sign on the day, the good deal would not be available. We were informed that we would always be able to receive a week in Gran Anfi, maintenance fees would not increase and we could sell the timeshare back to them at any time and receive the full amount paid back in full. Perpetuity was and never has been explained to either myself or my wife. The cooling off period was never explained.”

Monday 04th July 2016 02:18 - Mr P & Ms C - Monte Anfi

Have found it really difficult to get/book a holiday in my resort, and have been put into other Anfi resorts because Monte Anfi was full. The yearly maintenance has risen to an unmanageable sum. Was told it would have future value, this certainly not the case, and the ramifications of the “in perpetuity” clause are unacceptable as I do not wish to burden my children with this responsibility.

Thursday 30th June 2016 01:31 - Mr & Mrs F - Anfi

1. We were asked to leave a deposit on the day.
2. We were told the time share would appreciate in value.
3.We were pressurized into signing on the day.
4. We were told they would buy it back.
5.We were told that all the apartments with RCI would be 5 Star

Thursday 30th June 2016 10:21 - Mr P and Ms C - Puerto Anfi

Street tout approached us, we questioned if it was timeshare - he denied this.
On site we were made aware it was a timeshare resort.
We were made to sign on the day, this is not our practice but the salesperson was very convincing.
The contract clause of perpetuity was pushed as a good thing – but we were told if our family did not want it , it would be surrendered if maintenance fee is not paid.
We have not received deeds although full payment has been received by Anfi.
We were told that 10% of the purchase price was a deposit.

Thursday 30th June 2016 09:31 - Mr T - Club Monte Anfi

The resort was sold to us as exclusive 5 Star Timeshare.
No Bookings with travel agents. That I would be in the RCI system and could exchange anytime, anywhere, all being 5 Star accommodations.
I was told that I could sell back to the company - Anfi and would appreciate in value.
Maintenance fees to rise with inflation.
I had to pay a deposit at the time and take out finance with them at the time.
Our initial presentation lasted all day then ended up in a big room with many other people.
When I upgraded into the points system I was not told that I would not be able to sell my 2 floating weeks back to Anfi. I only found this out when I tried to sell it back as I could not afford this maintenance fees. I was told that if I did not pay them after 3 years they would take it back.

Wednesday 29th June 2016 03:45 - Mr & Mrs R - Club Monte Anfi

2005 at the resort where we were on holiday the Oasis green Maspalomas we were invited to attend a day at Anfi. We were then pursued to buy a bi-annual week at the Beach Club. We paid a deposit that day and were not told about a cooling off period. There was a lot of pressure on us to buy and pay.
2010 We decided to sell back the week to Anfi but were told they did not buy back bi-annual weeks and we should upgrade to an annual week. We again were pressured into buying and paying a deposit for a moving week. (ie not a fixed week) which we were told arrangement were underway to facilitate the resale in the near future. We later discovered this never happened. We have been to Anfi 5 or 6 times we found the maintenance fees rose far faster then inflation and the prices in the resort were unacceptably high for mediocre service and in recent years we found the standards throughout Anfi were going down. It may have been 5 Star at one time but not now.

Tuesday 28th June 2016 12:07 - Ms G - Monte Anfi

Deposit paid on the day.
Finance agreement confirmed and taken on the same day.
All documentation signed and left the holiday having bought a timeshare.
Felt that if we didn’t agree to the timeshare on that day we couldn’t revisit.
Felt pressured to complete on the day.
Not given a cooling off period.
Very difficult to arrange the floating week at a time that is convenient to me, always having to rearrange other areas of life to accommodate the week.
Maintenance charges increasing yearly.
Had to use a different resort (Tauro) which incurred a charge due to no availability on a number of weeks we were available.

Tuesday 28th June 2016 03:07 - Mr & Mrs H - Club Puerto Anfi

We came into contact it was through a person on the street inviting us to the to the resort for the day.
When we arrived we were able to use the facilities. We were given lunches, drinks and made to feel "unique". The sales person constantly sold only the benefits of a floating week, Flexible book when we need to meet out lifestyle.
This is not the case. I have not been able to book since when I needed to in my time.
I have only used the free week and not the weeks I paid for from 2013. The fees have increased above inflation and more then expected. I signed the agreement on the day and did not get time for a cooling off.
Perpetuity was not explained to me and i had no full understanding of what it meant.

Thursday 23rd June 2016 11:04 - Mr & Mrs B - Gran Anfi

In welcome meeting presented by Tui we were offered a day at Anfi resort. A salesman spent day with us in 2003. At the end of the day we signed a contract & had to return to original hotel for cards to pay deposit of £1,300. We purchased one floating week in Monte Anfi.
A year later we upgraded to 2 weeks in Gran Anfi using the one week Monte as deposit for the new purchase. To sweeten the deal we were offered a helicopter flight, free week etc. + free flights.
A year later we were persuaded to move to the points system.
Since then accommodation has been difficult to book i.e. no availability in Gran Anfi & only one week available in other resorts when two required. In one instance we had booked a 3 bed penthouse & a week before the holiday the booking was altered to two rooms.

Wednesday 22nd June 2016 03:34 - Mr & Mrs W - Anfi

1- Anfi Fiance interest free.
2- Management fees increased yearly.
3- Contract for life, if you missed a maintenance payment your contract would become void and you would loose your money paid for the purchase.
4- Good investment that they would buy back.
5- Sales presentation all day on day.
6- Solicitor at Anfi site went briefly through the contract with us.

Tuesday 21st June 2016 01:42 - Mr & Mrs L - Anfi

Deposit Paid
We were not told maintenance fees would increase.
We were told that if we refuse to sign up on the day that the offer would not be available afterwards.
We were not told that we would be unable to resale.
Looking back now it is clear that we were pressurized into buying on the day.

Friday 17th June 2016 12:31 - Mr & Mrs B - Puerto Anfi

We were approached whilst on holiday & convinced to visit Anfi, we were taken to Anfi & shown around & offered the rest of our holiday in Anfi – half board, if we bought Anfi. We had to pay a deposit immediately which they said would cover the cost of the weeks ½ board if we decided not to fulfil our contract with them and pay the finance. The deposit was taken on our c.card straight away. They did not give us a cooling off period, no time to change our mind & really think about everything. When we tried to use the system of exchange we found out that it was going to cost a lot more per holiday than was originally told to us, making it all the more expensive. We tried to speak to Anfi about this, they said we had to not understood & it was in paperwork. At the purchase time we were given so much information & paperwork that we needed more time to digest & completely understand, that time was not available, we were told it all had to be paid there & than, putting pressure on us. The whole system was very confusing to use, we were not able to understand completely. Trying to use the exchange system is not easy, if we had realised how expensive & difficult it all was we would have never have agreed. When we tried to book another holiday we had to take what was left & not want we actually wanted when exchanging. All in all we are very disappointed with Anfi & what we were promised at our presentation

Friday 17th June 2016 12:08 - Mr P - Anfi Beach Club

We were given a scratch card on the beach and when they saw it they whisked us of to Anfi Beach. We were shown around all day and then taken to the office to talk, after being told we be able to book holidays when we want , we told a floating week would be best, after a lot of chat we signed the forms and paid a deposit. We were given SEVEN days cooling period. We used our holiday when we were able to get when we wanted, which was not very often. Ever time you went on holiday you met a representative who tried to sell updates. I feel Anfi are breaking our contract by failing to ensure we get our holidays when we want. When we did get our holiday we never got an apartment with a lovely view as the rep said, we usually got the ground or first floor with limited view. We would not like leave this to our children as it would be a heavy burden on them.

Wednesday 15th June 2016 03:20 - Mrs O - Anfi

1.I was told that the property would increase in value and would easily able to resell.
2.I had to pay a deposit on every time I upgraded and was not given a cooling off period.
3. I feel I was given incentives to join and was pressurized to join, I had 3 Children with me and they were so happy with the facilities.
4.My maintenance fees have increased by more the inflation rate although I was told they wouldn't increase by more then inflation.
5. They made me stay and if I was undecided they then got another Rep to advise of the benefits and offer a further discount.

Wednesday 15th June 2016 01:05 - Mr & Mrs W - Club Puerto Anfi

Rep approached on passing by with scratch card in which Mr won free 1 week holiday. We was held up in a glass room for over 10 hours, was escorted to our hotel to move over to Anfi.
There was about 3-4 reps.
The cooling off period was on paperwork as 14 days but we were still on holiday by the time we got back to the UK.
We only got to stay at Anfi Puerto once over the three visits, only offered Anfi Beach.
Could not get the weeks asked for.
No information on the value of the yearly increase.
Was told we could sell back if wanted.
No information on maintenance fee passing to children
No receipt on the two thousand paid as deposit.

Mondayt 06st June 2016 02:24 - Mr & Mrs C - Anfi

We first came in contact with Anfi via scratch card, we were taken to the resort for 1 hour presentation that lasted 2 ½ hrs. We were told it would be better than conventional holidays.
We were told it could pass it on to our children – perpetuity.
Not told about high increase of maintenance fee.
Could not get in resort with floating, then we were persuaded to have fixed weeks, and to be in with vacation club points system.
We don’t want to leave to our children as it is liability. Told that it has a private beach. We feel that we have been mis sold the property we were also told it could be sold back to Anfi.

Wednesday 11st May 2016 12:23 - Mr & Mrs H - Anfi Beach Club & Anfi Emerald Club

On our first encounter with Anfi sales staff we were taken on a five hour tour and presentation.
We were given on cooling off period to decide to purchase, but pressed to pay deposit then and there.
We were told that maintenance fees would rise with inflation. This has not been the case.
We were told we could book additional weeks on top of our ownership at discounted rates. No weeks were ever available -
so offered more weeks to purchase.
We were told in "perpetuity" meant that our son would have holidays for life. We were not told we were giving him a debt for life.
We were given RCI Membership as part of Anfi ownership, but we were not told our Anfi points were worth so little, and we would pay RCI membership for each week.

Thursday 05th 2016 02:10 - Mrs. C. - Anfi Beach Club

The representative informed us that the ownership was valuable and had monetary value. The purchase was mad based on verbal statements made by the representative. We were not given time to carefully review the contents of the purchase agreement before signing. We were given a floating week. We paid a deposit on the day by credit card.

Tuesday 21st April 2016 09:49 - Mr W - Club Puerto Anfi

While on holiday in Gran Canaria we were invited to a talk about the holiday and timeshare was bought up. We went along to see Anfi.
The sales pitch was pressure all the time we were at Anfi. We had to pay a deposit, then pay the balance when we got home.
I am ont aware of any cooling off period. I am not aware of any details provided before signing the contract as to where we get information from the consumer office, and land registry and notary etc.
I felt that the maintenance fees were at UK rate of inflation and not Spanish rate of inflation. The rate of inflation figure was not discussed.

Tuesday 19th April 2016 09:36 - Mr W - Club Puerto Anfi

I was informed of 14 day cooling off period but as inhouse finance did not apply to me.
Pressured into signing on the day Maintenance fees rising higher than inflation on a yearly basis Was not aware of signing for in years At the presentation too much to take in and upsold, giving and showing the best apartment whilst selling the worst positions.
Contract does not fit my lifestyle, hence not using in the next 7 years.

Monday 18th April 2016 04:03 - Mr & Mrs M - Anfi Emerald Club

In March 2008 we were on a Thomas Cook package holiday to Gran Canaria, staying at the Vistaflor apartments near Maspalomas. On our first trip to Maspalomas beach we were approached by two people who asked if we would like to visit a new resort complex to provide feedback, the visit would include free food, drink and an activity of our choice, we selected a glass bottom boat trip. The two people took us to a waiting taxi, which then transported us to Anfi Del Mar.
Had we known that the complex was timeshares and they would be attempting to sell one to us we would not have gone.
We arrived at the Anfi Del Mar complex at around 10:30 am and were shown to a holding area with a large number of other people. We were asked to complete a questioner and after a short wait we were interviewed about our previous holidays and our holidaying plans for the future. Then we were met by ‘Anita’ a representative of the resort who took us on a guided 5 hours plus tour.
During the extended tour of the complex the ANFI Sales representative told us that value of apartments had increased considerably since the complex had first opened. That they were selling the final few apartments/weeks in the complex, and that Anfi was interested in buying back apartments/weeks to resell, although very few members wanted to sell apartments/weeks they had purchased. We were told that once you were a member at Anfi then you could buy additional weeks in any apartment type.
Once the tour of the complex had finished at around 16:00 we were taken to the very busy processing centre, where many other people were in discussion with other Anfi Representatives. Following further dialogue, it was suggested that we may wish to buy a week in an apartment and become members at Anfi. At that point another Anfi representative sat down with us to calculate the costs of a 1 bed for 1 week at Anfi Beach Club. From what we had seen and heard about Anfi during the day we were interested, and suggested that we return later in the holiday to sign up, we are not normally impulse decision makers, so would have given it further thought. We were told that the offer was only valid for that day, and we would lose the apartment/week if we did not sign the contract there and then. As we were provided no physical documentation about Anfi, we based our decision to buy upon the facts presented to us by the Anfi representative ‘Anita’. An Anfi representative told us that they required a deposit of £2295 to secure the apartment/week. As we only had a small amount of money with us a taxi was arranged to take one person back to the Vistaflor apartments to collect a credit card to pay this amount. A payment of €2942.68 was made to Anfi, on the 19 March 2008 at 17:29, to cover the requested deposit. The remaining instalment of £9179 was due for payment on 10 May 2008, a total purchase price of £11474. It was late in the day so everything was very rushed with no time to fully understand the contents of the contract signed.
After signing the contract and paying the deposit the Anfi representative insisted that we took advantage of spending the rest of our current holiday in Anfi Del Mar. The following day we checked out of the Vistaflor apartments, and into the brand new Anfi Emerald, a far superior apartment/complex, as there was no availability in the Anfi Beach.
In July 2008 two members (Lynette & Christopher) returned to Anfi Beach, for a 1-week holiday, while there we attempted to book a two-bedroom apartment for September 2008, and were told that one-bedroom ownership meant that we could only book 1 bedroomed apartments, this contradicted what we have been initially told. After long discussions with Anfi representatives (Jonathan + Head of Sales) we were told that the only solution would be to purchase another 1 bedroom in Anfi Beach and then to join the Anfi points system.
On the 11 July 2008 we decided and signed the contract to purchase another week in a 1-bedroom apartment at Anfi beach, a deposit was taken by Anfi on the that day of €2640.42. Finance was arranged with the remaining balance of £8420 to be paid over the next 12 months (£701.67 per month).
We returned to Anfi in September 2008, and were given a ground floor apartment next to the kitchens and swimming pool toilets. We were not happy with this and brought it up with our assigned Anfi representative, ‘Simon Healey’, he told us that on the points system you could not guarantee which apartment you would be given, and that the only way of knowing the apartment in advance would be to book a penthouse, however we currently did not have enough points, so we were persuaded to buy more.
Anfi arranged for our existing two 1-bedroom apartment weeks in Anfi beach to be exchanged for 2 floating 1-bedroom super red weeks in Anfi Emerald, thus giving us enough points to book a penthouse apartment. We signed the new contract on 24 September 2008 paying a deposit on that day of €4965.87 (£3928), finance was then agreed with the resort for the outstanding balance of £15708 to be paid over 12 months at £1309 per month.
When we used our Anfi points to book a holiday elsewhere in the world, which was one of the primary reasons we initially bought, we found that the points were virtually worthless, being valued at less than the annual maintenance fees paid.
For example, in 2014 it cost 27,000 Anfi Points to book a trip valued at £1152.52, when we had paid £1019.60 to Maintain our 21,000 Anfi Points in January 2014, see attached emails. It then then became apparent that the value of what we owned was not as we expected, and we had been total mislead.

Friday 15th April 2016 07:07 - Mr W - Anfi

I was taken off the street on my holiday claiming to of won a mobile phone or ipod. I was shown around Anfi beach resort. They claimed with this exclusive membership I would be able to visit 5 star resort around the world for cheaper than package holidays. Also claiming availability was endless as I stated my work holidays are not very flexible. By the time my membership details arrived I had made two payments plus my deposit to an almost empty website with no availability. I was told it was an asset since I found out its not I contacted the resort to surrender the ownership which they told me I could do. In hindsight I would not of brought this product and looking forward to getting out and ending my lifetime contract.

Monday 11st April 2016 08:49 - Mr D & Miss B - Anfi Beach Club

Scratchcarded into a visit
Whole day presentation
Pressurised into the sale - had to sign on the day or the offer would be withdrawn
Was promised the timeshare was exclusive but wasn't
Was told that RCI had a great selection but doesn't
Thought it was an affordable way of holidaying but turns out to be very expensive

Monday 15st February 2016 05:33 - Mr & Mrs M - Club Monte Anfi

We were on a family holiday with our daughters in Puerto Rico Gran Canaria in May 2004, on the second day of our holiday we were stopped in the street at around 10am and pressured into getting into a taxi to be taken to have a look around a holiday complex. we were offered bottles of wine and free food and drinks all day if we went along with them. We were kept there until 7pm that evening, all the time being given food and drinks (alcoholic included), ice creams and gifts of tickets for boat trips, ferry tickets and to play golf. We were pressured into signing a contract without having anytime to talk privately or even to think about it, we weren’t offered any cooling off period. We were totally exhausted and physically drained after a very lo ng day. We were promised that we could move into an apartment on the complex immediately for the remainder of our holiday, the offer of a free week the following year, the choice to stay in any of the blocks (Anfi beach,Monte,Puerto,Gran,Emerald), and also membership to RCI, so that we could exchange our weeks to stay anywhere in the world in the same standard of accommodation. We were also offered free taxis to visit our friends who were coming to holiday on the island the following week, we didn’t use the free taxis very much because it was a hassle and time consuming, it did spoil the holiday because we didn’t get to spend much time with our friends which was our plan. We did use the tickets for boat trips and ferry tickets. We did return the following year to use our week plus the free week offered, we were hassled by the reps all the time trying to put pressure on us to buy another week, each year we returned the same thing happened again and again, reps taking us out for meals and drinks and putting pressure on us to buy. Eventually we gave in and purchased a second floating week in August 2009. The RCI membership was useless, we couldn’t get accommodation to suit our needs, it was difficult to obtain any accommodation on dates we required, and when we did finally exchange in 2015, it was a nightmare, the accommodation, and location were not suitable for our needs, we had to be moved, but only to accommodation with building work being carried out for the whole of our holiday and no pool was available. After complaining over the phone, by letter and email, no apology was given. When we called Anfi vacation club to reserve our weeks, we almost always had hassle and very often were disappointed, we had trouble getting the dates we required, getting two weeks in the same apartment, most years we had to change apartments for the second week, after the first couple of years we could never get an apartment on a high floor, which meant we didn’t have a sea view, we didn’t have a view at all and no sunshine on the balcony or terrace. We were also told because our contract was with Monte Anfi we were not allowed to reserve an apartment in any of the other buildings. We were offered the world with RCI and didn’t get it, we were offered fabulous sea views whilst staying in any of their apartments once again we didn’t get it. We were also told that if we wanted to sell that Anfi would buy back, what we weren’t told was that we couldn’t get out of the contract and therefore would have to pass on to our children and then them to their children and so on. In January of every year we have to paçy the very high maintenance fees whether we are using the apartment or not. If we deposit our weeks into Anfi and then use them the following year we had to pay a fee to use our banked weeks, we were not made aware of this when we purchased, which was all extra expense incurred. It was uncomfortable being on holiday there, because we had to try and avoid the reps for fear of being hassled and pressured into buying more weeks and also lose some of our valuable holiday time. Anfi set up finance for us to purchase and we are now left with a very large visa balance which is crippling us financially, and we will be paying this for a very long time.

Thursday 11st February 2016 04:21 - Mr E - Anfi Del Mar (Puerto Anfi)

February 2001, Location, Puerto Rico, South Coast, Gran Canaria.
Whilst holidaying I was approached by Anfi sales to visit their resort, sample their facilities with no obligation except to attend a short presentation, which turned out to take up most of the day only breaking for drinks and a meal.
Their sales pitch was designed to illustrate an investment that would if necessary be self financing if required and also retain if not increase its value.
Every encouragement was given to proceed on the day to purchase, legal paperwork and exchange of deposit via Visa Mastercard, the balance in my case being paid by May 2001. Since the purchase none of the self financing or valuations have become a reality and continually rising maintenance fees have become a burden. To learn that anyone can have a vacation in what was supposed to be an exclusive resort is a big disappointment and a big unnecessary liability not at all what was promised by Anfi or RCI

Tuesday 09th February 2016 06:09 - Mr & Mrs G - Club Puerto Anfi

We took a holiday at Gran Canaria in 1998, we were approached on the street with a scratch card, we were swept into a taxi, before we knew what was happening, we were at Anfi Resort with the promise of a free weeks holiday. We were then bombarded with all the promises.
1 Exclusive resort
2 Good investment – will keep its value, easy to sell, popular gold crown resort
3 Able to exchange for the same standard and quality.
The meeting lasted 3-4 hours. We felt pressurised, numbers and figures were being quoted all the time, the rep would disappear, then return with more figures. We viewed two apartments, the rep said one of these apartments, was available to purchase, he didn’t give us any more choices. He offered us finance as we told him we couldn’t afford to buy. Eventually we said yes and a deposit was taken straight away. We were not given a cooling off period, nor were we told how long we had taken the “holiday club” on for. Until I read testimonials on your website, I had never even heard the word “perpetuity” now understanding that our child will inherit this liability/burden.
We visited Anfi each year, on occasions we exchanged, whether it was England or abroad, but the whole process was just a hassle, we could never get what we asked for, and no accommodation has ever been higher than 3*.
In 2009, we visited Anfi, and at the meeting, again we got pressurised into buying a “floating” week and on the points system – got told it would be more flexible with school holidays, we would be able to save points for 3 years and be able to go on fabulous holidays further afield, in fact we could only bank points for 2 years. Then when we attempted to exchange, a percentage of points have to be kept back – so in reality our points evaluated to 3* and less.
For the last few years we asked if we could sell it back, but the answer was always – “not at the moment”.
In 2014 on Anfi’s website, they advertised that “fixed” weeks could be put up for resale, we decided to go ahead with this. We have a contract, but we have never heard or been updated about it.
We have continued to holiday every year because the maintenance is really expensive, and we can’t afford not to go, but we can’t afford to go anywhere else.
We feel that we could easily book a lovely holiday taking into the fact – the cost of the maintenance and exchange fees which have been increasing every year.
I believe now that holidays can be booked at Anfi to other people that are not in the timeshare contract – so they are using all the facilities without having this burden of a contract and maintenance fees.
We really want to get out of this contract as we are increasingly worried that our child will inherit this burden, we are struggling to afford the fees and we feel that we have been misold this timeshare.

Thursday 12nd November 12:17 - Mr & Mrs C - Anfi Del Mar

Introduced to resort by Anfi rep. offering vouchers for tours/excursions - she visited our nearby Thompsons/First Choice hotel. Were given cooling off period. Were not aware of implications for our children, and only believed they could holiday there without us rather than having to continue maintenance costs etc... were continually approached about upgrades. Upgraded to Tauro resort believing we could use our investment as a deposit for free-hold - later they withdrew this offer leaving us with unwanted weeks at Tauro and then "encouraging" us to return to main resort in 2008 to reduce maintenance fees. have attempted to sell and found our timeshare to be worthless.

Wednesday 28th October 08:50 - Mr & Mrs M - Puerto Anfi

We want to be released from the in perpetuity which was not fully explained. The maintenance costs and exchange costs are rising. We are getting older and will not be able to travel.

Thrusday 22nd October 2015 10:29 - Mr & Mrs E - Anfi Vacation Club

We purchased Anfi Resort timeshare 2006-2015. Since March 2015 I was made redundant after 10 years with the company, also my wife is a teaching assistant 25 hours a week and are currently unable to continue with the time share ownership and are seeking disposing it.

Wednesday 14th October 2015 11:43 - Mr & Mrs D - Anfi Del Mar

We first purchased on floating week in Anfi-Monte in 2008. This proved unsatisfactory as we were never able to get the week we wanted and always for 2 years and inferior ground floor apartments. For the next 2 years they moved us to Anfi Emerald which is substantially short of the amenities we were able to use at Anfi del Mar. In 2011 we were offered a 2 weeks in Anfi Puerto for weeks 36 & 37. In 2014 I suffered a stroke whilst at Anfi. No medical help was offered. on return to the UK I was admitted to hospital (QEQM) and my wife was informed that I could not holiday in hot climates any more. I conveyed this to Wayne Jowett by email @ Anfi and was informed by him that as we would not be able to use the apartment any more that Anfi sales would attempt to sell the above. This was in Oct 2014. We did not to leave this timeshare to our children as it had become a liability and not the great investment we were led to believe in 2008 which I truly believe was mis-sold and extravagated.

Friday 25th September 2015 01:46 - Mr. T. - Anfi

The fact that my children would inherit this liability on my demise was never explained fully. Having spoken to Anfi on several occasions it is obvious they do not have any intention to buy back my timeshare nor would they sell it on my behalf.
I feel that the maintenance cost is inhibitive as can get the same holiday at Anfi for less money on the internet.

Friday 11th September 2015 10:23 Mrs. H. - Club Monte Anfi

I was sold this timeshare as an investment for the future that would increase in value and would be easy to resell.

The maintenance fees have increased substantially and they do not offer value for money since I could get a holiday at the resort cheaper via the internet.

I am unable to get time at the resort when wanted or exchanges through RCI which I am forced to pay for in my maintenance fees yearly. It was not explained that my purchase would automatically be inherited by my next of kin along with the responsibility of paying all future fees.

Friday 4th September 2015 11:23 Mr S - Monti Anfi

In 2003 we first purchased with Anfi. The fact tyhat our children will inherit this liability was not explained to us, had it been explained we would not have proceeded with the purchase.
We were told at the time that this was an investment which we now realize that the timeshare has no value.
We were advised that we would be able to sell this timeshare at any time in the future.
it was even stated that they would re buy the timeshare from us.
it has come to our attention that despite being told it was an exclusive resort it is available to rent through many travel agents

Tuesday 1st September 2015 07:11 Miss H & Miss L - Anfi Beach Club

we were happy with the timeshare that we bought in 2006, we were told during the sales talk that we would be able to sell it back, but when we have tried to we have been told that this is not an option.

We didn;t realise that to exchange weeks we had to tell RCI and so we lost a weeks accommodation.

We were led to believe that this was an investment and would gain in value. We now feel that we are stuck with it with no way of seeling it on

Monday 13th July 2015 06:31 Mr & Mrs C - Anfi Gran Canaria

Me and my wife were on honeymoon when a rep approached us and asked us if we would like to have a look at the timeshare. We said no but she was very persisitant and we agreed to go for a couple of hours, being promised to be able to use their private beach and use their facilities.
After looking around we were pressured into buying. We were promised half board, a 2 for 1 which they told us we could sell to get some of our monies back plus the 3 weeks would be in Anfi. Everything was a lie. We found this out as we took our week. Everything we were told was found to be untrue and we spoke to management about it, which they said there was nothing they could do but upgrade us to lifetime membership. We were duped again!!
We have since only used this timeshare once as we have not been able to afford to go.
My business went bankrupt due to a client not paying for works done, which left me in financial difficulty. Paying for this timeshare has been a nightmare and is taking us further and further into debt.

Tuesday 30th June 2015 07:26 Mr H & Ms T - Anfi Beach Club

Over the years we have owned the timeshare the maintenance fees have gone up over inflation making it too expensive to go, it would be cheaper just to pay for a holiday.
At the point of sale we were rushed and I was taken by taxi with a sales rep to get my credit card. I was told it had to be paid there and then. It was sold as an investment but has turned out to be far from it as it costs to sell or give back.
We were also misled into believing we could book and go anytime but when we try there is no availability.

Friday 26th June 2015 09:16 Mr J and Mrs O - Anfi Beach Club

The maintenance fees are too high, and we can't get exchange weeks. It is in perpetuity. We were promised it would go up in value which it hasn't. We paid a deposit that was cashed on the day, It was sold as an asset that could be passed onto the family. We can't sell it and it is more expensive than a package holiday

Wednesday 10th June 2015 06:52 Mr & Mrs F - Monte Anfi

We were approached by a rep with an offer of a tour in 2003. We were told we were buying an asset, it would appreciate in value from the initial cost. we would only have maintenance fee to pay for lifetime of holidays and we could leave it to our children. we purchased a 1 bed floating red week. The next time we were there we were asked to upgrade and this would give us a week in a two bed. We paid a deposit of £2800. My wife became ill and I did not think we could continue with this and we lost the deposit. My son died in 2009 and together we agreed our situation had changed and we wanted to sell. We signed an agreement in 2010 and also gave £400 deposit to a company to help with the sale. We were also thinking of selling as long ago as 2003 due to ill health and have a resale form dated 17/10/2003 with Anfi.

Wednesday 29th April 2015 06:38 Mr B - Monti Anfi

We were approached in March 2013 whilst on holiday in Gran canaria and spent a day at Anfi where we purchased a bi-annual timeshare. They then gave us a week's holiday at the complex in August 2013 where we were persuaded to upgrade to a floating annual week.
We were informed it was an investment and would be cheaper than normal package holidays as Anfi were affiliated to RCI meaning we would be able to go anywhere in the world. We have found this not to be the case, we have never been able to exchange to where we want to go, when we want to go.
At no point were we told that our children would have this financial liability on our debt.
we feel that the maintenance are far too high as we can get far cheaper holidays on the internet or a high street travel agents.
We feel we have been completely miss-sold this product.

Wednesday 11th March 2015 10:14 Mr W - Puerto Anfi

We purchased this timeshare in 2008 which was upgraded in 2010 on the understanding this would make it more sellable.
We were told we would be able to use other timeshare holiday resorts.
We were told the timeshare was an investment for the future.
We feel all that we were told was totally misleading and in effect we were miss sold this timeshare.
The maintenance fees are in excess of actual maintenance costs and have left us short of money for holidays.

25th February 2015 08:07 - Mr Barry K, Cornwall - Anfi

"Need to sell… or get out of my ANFI contract."

4th February 2015 22:17 - Mr Brian B, Essex - Gran Anfi

"The option was you have to Bank it, then they provide three options to choose from - but its never possible to get your first choice"

29th January 2015 19:04 - Mr Keith R - Monte Anfi

"On first purchasing our timeshare we were promised a refund of the flight ticket fares on our first holiday taken there. When we got there for our holiday we were greeted in our apartment by 4 large flying cockroaches coming through the air vents and a mouse in the kitchen. On complaining we were moved to another apt which had fleas in the sofa beds in the lounge. A rep met with us, not to put right the problems we encountered or to refund the flights (they refused), but to try and sell us another week! We had to take a loan out to buy the one week per year option with the choice of purchasing extra weeks which was impossible to arrange. The loan was paid in full in the summer of 2001.... we have not been since and have been unable to get a response from Anfi other than further requests to pay maintenance or purchase another week. We gave up in the end as my wife suffered a nervous breakdown and could not cope with the endless stress that the whole situation caused any longer. We paid about 10,000 pounds for a one week holiday for which we did not enjoy and were constantly being harassed by reps while staying on the site to buy another week!"

29th January 2015 12:21 - Mr David T, Tyne and Wear - Anfi Group Gran Canaria

"We could never get the dates we requested and had to work round the dates given by Anfi, we had the top band payment which meant we should have been able to go when we could."

20th January 2015 22:14 - Mr S B, West Midlands - Anfi del Mar

"Absolutely same problem as other members - consistently told on every occasion of unavailability. Well, not just consistently, 100% of the time"

13th January 2015 18:42 - Mr Alan F, West Midlands - Anfi

"We believe we were mis-sold the apartment that we purchased in 2007. Before we purchased the apartment we were told, though we were buying a one bed apartment we could upgrade easily to a two bed. The staff clearly knew that a one bed was not sufficient due to the size of our family. However, after we had paid the required amount and when we tried to book for a future date at the resort we were told that we could not book a two bed as an upgrade as "it does not work like that". Since this date in 2007... we have not been able to book any time at the timeshare. We were conned into buying a product that was useless to us as we have a large family."

2nd November 2014 17:18 - Mr Stephen P, Dorset - RCI Anfi Beach Club

“Bought week in the very early days of Anfi Beach Club 20 Years. But now looking at getting rid of the week. Was with RCI for a long time but decided to break membership with them because we just did not get where we wanted to go, for a swap for the week.”

29th October 2014 20:59 - Mr Colin J, Yorkshire - Anfi

“Last year we contacted Anfi to sell our time share, they replied with unacceptable figured of XXXX Euros. We paid for our time share of £XXXXX, which is a big difference what paid & what they offered us. Also, we have to wait for a new buyer to buy our time share. We made a written complaint back to Anfi, & they replied & unable to help with our complaint, the offer at above remain the same. We were told, before we agreed to buy the time share at the time, we were able to get money back if decide to sell the time share in the future, this is the reason we brought the time share. Two years ago while we were on holiday on our time share week, we were offered £XXXXX, by one of the Anfi staff, to buy our existing time share week, to a better apartment time share, & without waiting for a buyer agreed sale. At the time we were pressurised by some Anfi staffs, at first weren’t interested to buy time share, their kept saying, the good advances of reason to buy the time share, in the end, their made an offered what we couldn’t refuse, (the offered was, it able to stay in one of Anfi apartment for rest of our holiday, at no charge, they tried all ways to get us to buy the time share), now, why should we lose over £XXXXX. Is there something we can do?”

28th October 2014 22:37 - Mrs Iris Y, Scotland - RCI/Grand Anfi

“We have been told we cannot sell our weeks and cannot get out of paying annual maintenance fees.”

14th October 2014 13:11 - Mrs Kirsty E, Scotland - Anfi

“Paid for 10yr and can't get time when it's suits. Husband and I split and can't afford the fees.”

12th October 2014 15:41 - Mr Ken M, Hampshire - Anfi

“We have been with Anfi for over 2 years and when trying to book there have been no time or apartments available we have spent £XXXXX and haven’t set foot in Anfi we would like to get out of the time share and like to know how.”

10th October 2014 19:25 - Mr Julian S, Kent - Anfi

“My partner and I signed up to the Anfi beach club in 2011, we paid a £XXXX deposit, stayed there 9 days, and paid £XXX a month for a year. When we tried to book a week the following year we were told we couldn't as there was no room. I bet they had 10 empty rooms to move suckers like us into! At that point we cancelled any debits, and have received threatening court letters ever since.”

9th October 2014 20:40 - Mr Michael M, Middlesex - Anfi Tauro

“Have been paying £XXX a month for between 3-4 years. My other commitments are going through the roof and to be honest I was hung over, almost drunk as I thought these ideas sounded great.”

6th October 2014 13:06 - Mr Neil J - Anfi, Diamond

“Having retired, I would like to dispose of the timeshare to cut my outgoings. My children are unable to take this on.”

25th September 2014 10:30 – Mr David W - Anfi

“My wife and I have separated and the Anfi payments in my name are killing me and drawing me into debt.”

22nd September 2014 12:14 - Miss S. S - Anfi

“I am currently under the 5 trip scheme and I have used 2 of the trips. Anfi are avoiding booking my other trips and this has been going on for a nearly a year. My scheme is coming to an end in February. Anfi are avoiding their commitment on agreed contract.”

21st September 2014 18:35 - Mr Steven M - Anfi

“We currently own two floating weeks (points scheme) for a two bedroom apartment at Gran Anfi. Having experienced escalating year-on-year Maintenance Fees we are now seriously considering our options for exiting our contractual commitments.”

12th September 2014 08:00 – Mrs Lorraine H, County Durham - Anfi

"I would like to be released from my timeshare. It is paid for and annual fee is up to date."

26th August 2014 10:12 - Mr Clive S, North Wales - Anfi Beach Club

"We have always had difficulty trying to exchange with RCI - either resort or week. Maintenance fees have increased & we are not using the points. Just want to know how to dispose of the week"

19/08/2014 09:38am - Mrs Rebecca P, East Yorkshire - Club Puerto Anfi

"Would really like to get out of this timeshare as it was miss sold to me they also said they would by back but recently told that is not the case and can never get in to go"

19/08/2014 09:25pm - Mrs D, West Yorkshire - Anfi

"We are still paying a loan for the membership fee to Anfi. We have been paying £260/month from 2010 to 2017. We pay this in addition to the increasing annual fee. We have never been back to Anfi since signing up, went on one poor exchange in 2013."

16th August 2014 17:59 - Mrs Janine B, Merseyside - Anfi

"Bought in May 2008 had our first holiday August 2009. That same year we were talked into buying more and upgrading to floating weeks as they said it would be better, with us having a school-aged child. We did this on finance. Now we cannot always get in when we want... Spoke to collections and they now say we cannot use it until we have paid in full."

8th August 2014 15:22 - Mr A - Anfi resort in Gran Canaria

We have 1 floating week at Anfi resort in Gran Canaria, we are having difficulty in keeping up with the maintenance payments have banked 2 weeks as we cannot afford to go for the past 2 years.

27th July 2014 19:12 - Mr John D, Fife - Anfi

"I was mis-sold as after a few months I realised I couldn’t afford the payments."

21st July 2014 23:50 - Miss Rebecca E - Anfi

"We bought Anfi timeshare in 2006. We stayed again in 2007 using our week from 2008, but we have not been back since. Once we pay Anfi their fees, we can't afford all the other costs of actually getting there and having a holiday. We are behind with maintenance fees and when I rang to see if they would take it back, they said we had to pay off in full first, which will take a good few more years. It is getting daft - we are paying for something we cannot use. My daughter wants to go abroad but I can't afford to take her because of all the money we are paying to Anfi. Any help you can give would be appreciated."

15th July 2014 19:51 - Mrs Rebecca P, Yorkshire - Anfi

"I want to get out. I was told that they would buy back, but now they won't"

12th July 2014 15:11 - Mrs Carole H, Essex - Puerto Anfi

"I have had this up for sale with Anfi for 3 years. Paid them to sell on my behalf, but never heard a thing. We still pay each year. My partner also has 2 weeks in Monte Anfi ".

11th July 2014 17:13 - Mr Gwyn W, Cheshire - Gran Anfi

"Having purchased 3 wks in Grand in 2003 my company has gone bust and both myself and my wife are pensioners now. We find it impossible to pay the £1950 maintenance each year. Any options please !"

2nd July 2014 08:23 -Mr Malcolm E - Anfi Beach Club

"We bought in 2006 with them knowing I was registered blind, losing my sight and in the throes of being retired on ill health grounds. We paid around £7500 in total straight out. Due to unforeseen circumstances in 2012, I lost most of my sight, my partner fell ill and we split up ... what can we do to get out of this nightmare"

26th June 2014 13:00 - Mrs W, Stirlingshire - Monte Anfi

"Bought 1 week 1 bed apartment in the Beach Club in 2002 and have upgraded several times. Currently own 2 weeks in Monte Anfi, but maintenance fees are expensive so we decided to try and sell. We entered the resell program a few years ago but not sold. Is there anything else we can do?"

24th June 2014 19:46 - Mr T - Club Monte Anfi

"Have not paid fees for 2 years after being there in an apartment that I'd put a 2 star rating on. They did nothing about it."

22nd June 2014 19:06 - Mr Jeremy D, Devon - Anfi Beach Club

"My girlfriend and I bought the time share back in 2012 but have since realised that it is very expensive and we are having problems affording it, so if there is anyway we could get out of it at this stage we would be very grateful. We have taken legal advise to get us out of this but to no avail. PLEASE HELP if you can."

21st June 2014 12:05 - Mr David G - Anfi Del Mar , Monte Anfi

"Tired of paying out large maintenance fees and getting a negative response to vacation requests. On the last contact by telephone the advisor was condescending and insolent, makes you wonder who was keeping who in a job ."

19th June 2014 09:46 - Mrs Sandra B, Lincolnshire - Monte Anfi

"We have had the time share for 15 years. We are a retired couple now and are finding it very difficult to pay the maintenance."

18th June 2014 16:09 - Mr Richard T, Inverness - Anfi

"Hello - I first purchased a one bedroom apartment in 2010 with Anfi finance, then upgraded to a two bed apartment in 2011 also with Anfi finance which has another 4 years left to go. My wife and I divorced last year and it is getting very hard financially to keep up payments and maintenance fees. When i was last there in 2012 I asked to cancel but was told this could not happen. Any ideas please"

13th June 2014 16:30 - Mr Steve T, Derbyshire - Anfi

"We originally bought into Anfi timeshare approx 11 years ago, jointly (two sisters and their partners). Unfortunately one of the group now has health problems which prevents him from flying. We have asked Anfi to put our timeshare on the resale plan. This was over a year ago...."

9th June 2014 22:38 - Mr Ronald S - Anfi Peurto

"Purchased a floating week in 2010. Have fallen into arrears and can no longer afford this timeshare, split with my partner and financially can no longer afford this agreement. I have explained this to Anfi with no result! They are threatening legal action and need help with this matter."

7th June 2014 10:22 - Mr Sean T - Anfi

"Have a week at Anfi but just want out now."

7th June 2014 08:38 - Mr Anthony C, Nottinghamshire - Anfi Beach Club

"Bought Timeshare in 2008, but then had health problems since and couldn't afford the payments. Tried to get released from contract, but Anfi say no chance. Not paid for 5 years, now the threats are coming. Whole thing was a big mistake."

2nd June 2014 11:21 - Mrs Penelope S, Nottinghamshire - Anfi Beach Club, Gran Canaria

"I bought a timeshare at Anfi in February 2009 and on returning home tried to cancel it with no success. It has been in the hands of my lawyers ever since with no result. I have paid the maintenance fee every year since even though I have never been back. Can you help? Yours sincerely, Penny S."

29th May 2014 15:30 - Mr Paul S, Lincolnshire - Anfi Monte, Gran Canaria

"High maintenance fees and very hard to book one week in our apartment"

25th May 2014 10:59 - Mr Kevin L, Essex - Anfi Del Mar

"My apartment is in Peurto Anfi, I have had it 8 years or so and due to divorce and high maintenance fees, I really want to dispose of it now"

19th May 2014 19:32 - Mr D G, - Anfi Beach Club

"Concerned about maintenance and availability"

19th May 2014 07:54 - Ms S, Berkshire - Anfi Beach Resort

"Just too expensive and can't get dates we want."

13th May 2014 10:35 - Mr Michael G - Anfi Beach Club

"Rip off!"

7th May 2014 18:06 - Mr D W, North Yorkshire - Anfi Puerto, Gran Canaria

"I am desperate for help as I can not afford this luxury, I can barely afford to pay my bills and live, my wife has recently lost her job, so there is a lot of outgoings from my monthly wage, and I have decided that I can't justify paying 157 pounds a month for something I have yet to use! So I am now in 2 months arrears plus the maintenance outstanding which is around a thousand pounds! I originally signed up to Anfi in 2012 after coming back from Afghanistan and soon after getting married, we are now paying for that and it has all caught up to us. And since then I am yet to actually use this timeshare as I haven't been able to afford or get the time off work to book and actually go, I am in the British army and my leave dates can be changed at a whim and therefore it is impossible to book in advance, I have attempted to book a week once before only for it to be wasted as I had to deploy on an exercise, so I lost the week and the flights I had paid for. Anfi is a timeshare I seem to be locked into and can't get out of, and is just a burden I can't afford, I have explained this to Anfi as we have fallen into arrears before but they just said that there is no way out of it. Could you please help me?"

30th April 2014 10:57 - Mrs Dawn W - Anfi & Radisson Malta

"When we bought the timeshares we were told it was an investment and should we wish to sell, they would buy it back from us. Our circumstances have changed and we would now like out of the timeshares, could you advise."

28th April 2014 19:38 - Mr L, North Yorkshire - Gran Anfi

"High maintenance fees are a big downside to this timeshare. if you don't book really early, you will never get the dates you want. When you hit hard times and can't pay, you are threatened with bailiffs. And nobody told us the trouble we would have, getting cheap flights. All in all a very expensive lesson. Not recommended."

27th April 2014 17:03 - Mr Norman C - Anfi

"We bought this time share back in 2005, but every time we want to book a week its always full, or they pack us away to another resort AT OUR COST. Just think this is really unfair and need help to solve this."

23rd April 2014 20:38 - Mr Ian M - Anfi Gran Canaria

"We would like to sell our bi-annual timeshare, they never offered to buy it back and told us it was a fixed contract and we could pass it on to family members our son and daughter don't want it what can we do?"

23rd April 2014 10:29 - Mrs G B - Anfi

"Bought the timeshare back in 2008. Annual fees were XXX Euros per year for Maintenance fees. This year they are XXX Euros and that includes Anfi vacation club fees - not sure when they appeared. Not even sure why I am paying for Vacation Club as I've never used it? Want to know what my exit options are please?"

23rd April 2014 06:59 - Mrs Susan A, Renfrewshire - Anfi

"I own a bi-annual floating week at Anfi Beach Club. Due to non availability, expensive flights and ever increases maintenance charges it's cheaper to book a holiday direct, without paying timeshare fees!"

22nd April 2014 10:22 - Mr Paul B, Kent - Gran Anfi

"Just need to dispose of timeshare as I am now unable to use it."

18th April 2014 00:36 - Mr Louis V, Lancashire - Anfi

"Want out of my timeshare."

15th April 2014 22:48 - Mr Philip S - Anfi Beach Club

"Have bi-annual contract and thinking of trying to dipsose of it."

14th April 2014 20:20 - Mrs A E, Derbyshire - Anfi

"I own a biennial fixed week in puerto anfi and would like to know my options to get out of the contract."

14th April 2014 14:55 - Mr Colin A, Stirlingshire - Anfi Del Mar

"We have a 2 bed deluxe apt due to change in circumstances we are thinking of disposing. Maintenace fees very high and flights from scotland are usually expensive or dont fly on the days you can check in to resort."

7th April 2014 10:33 - Mr S - Anfi Monte

"We purchased and signed an agreement with Anfi in Gran Canaria on 31/3/14. since returning to the uk on 6/4/14 we have researched online only to find much negative comments regarding timeshare ownership with this company. What are the common problems? Are they legitimate? They persuaded us to take finance with them directly."

4th April 2014 17:19 - Mr Ian D., Somerset - Anfi Del Mar, Gran Canaria

"I am frustrated by lack of availability of my floating week and high maintenance costs, would like to investigate disposing of my timeshare."

4th April 2014 13:28 - Mr Louis V., Lancashire - Anfi Del Mar Gran Canaria

"Need help and advice on how to get out of our commitment which we have been wrongly advised to buy and constantly upgraded. Blinded by their fast talk into upgrading 4 times."

3rd April 2014 12:54 - Mr Bryan T, West Midlands - Anfi

"4 of us entered into a agreement with Anfi in 2011. After a couple of months it became clear that the people at Anfi had lied to us about a lot of the contract... We contacted Anfi but were told we couldn't get out the contract. We stopped paying, but this year Anfi served us with Court proceedings..."

28th March 2014 13:36 - Mrs Patricia G, Surrey - Anfi

"Want to get out. Anfi have enforced way too many clauses recently to help new members"

24th March 2014 19:51 - Mr Paul S, Tyne & Wear - Anfi, Gran Canaria

"When sold the timeshare was told it would be a good investment which could be sold in future without any problems. Also told we would have no problems getting extra weeks at resort or exchange easily. Rarely been able to exchange weeks, since purchased my partner died and feel the maintenance charges are becoming too expensive."

23rd March 2014 21:13 - Mrs Debra W, Nottinghamshire - Anfi Beach Club

"We have a floating week since 2010 and can never get the week we want. I have put in numerous complaints but nobody ever deals with it successfully - they just refer me back to the contract we signed! Fed up of arguing with Anfi but cannot afford to lose the £21K we paid. Any help will be gratefully received"

19th March 2014 11:20 - Mr Paul F, Mid Glamorgan - Club Puerto ANFI, Gran Canaria

"Told I could book it at a drop of a hat... ha ha big joke. Told they would pick you up at the airport, but did not mention that they would charge you for it. Each time you go back they try and sell you another week, can't book the weeks I have even though they are floating weeks. Not at all happy and feel like I have been very misled!"

15th March 2014 18:31 - Mr Glenn M - Gran Anfi

"We have a 2 bed delux floating week on a preferred contract (book 18 mths in advance)... Interested in getting out/selling"

11th March 2014 15:14 - Mr J, Lincolnshire - Club Peurto Anfi

"I cannot afford the maintenance and would like to get rid of the timeshare"

1st March 2014 11:01 - Helen C, W Yorks - Anfi Beach Club

"Never been able to book or contact them other than once when I had financial difficulties, when they changed the agreement to longer, but did not help with maintenance fees. We have still never been and had the apartment since 2009/10, so I am still paying for the apartment which I am never going to be able to go as the fees are mounting up. We tried to book a holiday for our family and were told to do it through the booking online... but we were unable to. They have never replied to the emails we sent them in the beginning and we have just given up. We are paying for something we can't use."

17th February 2014 - Ms Roberta C-P - Emerald Club Anfi

"We bought this timeshare several years ago. However, we believe we were mis-sold. We have never been able to book the dates we requested. We have never been able to book our chosen holidays via the points scheme and the best we could book would be 3 star. This timeshare has cost approx £22,000. We were told we could carry our points over from one year to the next so that we could get holidays to places like Florida. This is absolute nonsense, you can only save 25 per cent of your points from one year to the next which means you have to tolerate poor quality accommodation and have to pay extra for the pleasure of it - that is of course if you can book it in the first place... Despite numerous phone calls to them, they are not interested in helping us or acknowledging our complaints - they simply want money and lots of it for offering anything but 5 star service. Absolutely appalling."

12th February 2014 - Mr Paul R, Devon - Anfi Group

"Never able to get dates wanted. Additional charges when booking that, if explained at time of sale, were not clear. Want out."

11th February 2014 - Mr Jon C, Worcs - Anfi, Puerto Anfi Biennial / Floating

"Purchased in March 2010 with the assistance of finance provided by Anfi themselves. Finance taken initially on seven year term. I have however had to renegotiate nearly every year to take it back to seven years and reduce the monthly sum paid. Since then Annual maintenance has risen considerably. Only have a biennial agreement so in effect costing nearly 800EUR for a weeks accomodation, excluding flights and all the other costs. This is not a cheap holiday option. We also lost last year's holiday after cancelling and communication re. ability to Bank for this year lost in translation. I have asked each time have renegotiated the finance to see if can just hand back for nil consideration but they refuse and say we have to keep paying. Have I any escape??"

7th February 2014 - Mrs Susan G, Worcs - Anfi Beach Club

"I have had put it up for disposal through Anfi resale... but no interest at all for over 2 years. I can no longer afford to pay fees."

7th February 2014 - Mr Andy M, Derbyshire - Anfi

"Change of circumstances means I cannot afford the timeshare and I want to get out."

3rd February 2014 - Mr Ian C, Lancs - Club Monte Anfi (Super Red)

"1 x Bedroom Apartment - We wish to divest ourselves of the liability. Our annual maintenance charges are too high."

1st February 2014 - Tim W, W Yorks - Anfi Beach Club

"Bought into Anfi Del Mar .. Anfi Beach Club for £6995 in 2005. Due to redundancy, could not afford maintainence .. I was also promised that Anfi would by back .. this never hapened after saying that they would !!!"

1st February 2014 - Mr Richard B, Cambs - Gran Anfi

"Fed up with paying £1200 a year for maintenance. Pushed into going on the points system but they changed how it worked the year after. Always pushing for us to buy more."

1st February 2014 - Mr Ian H, Aberdenshire - Monti Anfi

"Can't afford the extortionate maintainance fees now being levied by Anfi"

31st January 2014 - Mr Neil W, Lancs - Gran Anfi

"Concerned about all 7 issues headlined on the website!"

29th January 2014 - Mr John M, Midlothian - Porto Anfi

"We bought one week in Anfi about 10 years ago and feel we weren't given true information at the time and weren't made aware of the rising costs. We changed our week and went to Portugal once after we couldn't book other resorts we would have liked to go to ... but the place was not to our liking. As we are pensioners now we are struggling to pay the maintenance fees, never mind going back to Anfi with all the rising air price. Could you please help us get out of this mess as we are finding this a terrible burden on us."

28th January 2014 - Ms Barbora B, Lancs - Anfi Beach Club

"It seems that there's a massive lack of availability, and the maintenance costs also seem very high compared to other time share resorts."

27th January 2014 - Mrs Aneira G, Swansea County - Monti Anfi

"Tried to sell my timeshare back to the resort like they said i could - but they refused. They did offer me a more expensive 'up grade' though!"

15th January 2014 - Ms Michelle C - Anfi Club

"We are fed up with the high costs of maintenance fees - and any fees come to that. We would just like to resign from our timeshare with no more costs."

27th December 2014 - Miss Shirley G, Cambs - Club Puerto Anfi

"I am struggling to pay for the maintenance fees and was advised when I bought it that I would easily be able to sell if I needed to. Now finding it hard to do so..."

25th November 2013 - David B, Surrey - Anfi Touro

"When I upgraded to Anfi Tauro from Anfi Monte, it was on the understanding Tauro would be fully developed in a few years. Since then nothing has happened - except prices constantly rising... I feel I was totally mis-sold."

These are a just a small selection of the issues recently reported to us by other Anfi Timeshare owners.

To read reports from owners at other resorts, please see: Customer Comments

To report your own experiences and find out how to solve your own Anfi Timeshare problems, please call one of our friendly advisors now on 0203 7699 164 or complete the Timeshare Release Wizard now.